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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 283 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the 1000X Premium Wireless Noise Cancelling Behind-the-Neck Headphones. Many users commented on the wonderful sound quality and comfortable fit of the headphones. The battery life also met expectations. While some customers found the price to be a bit high, many felt that the quality of the headphones justified the cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 283 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Fantastic with so so call quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable, have excellent nice cancelling, amazing sounding music, and not so good call quality. I ultimately had to return them because I needed something that has superior call quality. I picked up the Jabra elite 65e and am very satisfied with them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about wireless headphones because I love my clear audio. I also wasn't sure about the around the neck design. The sound quality and noise cancellation are a revelation. These are amazing headphones. They are also surprisingly comfortable and after getting used to them I do not even notice I am wearing them. My only concern is the design of the wires that connect to the headphones. I worry the wires will wear out before the end of life for them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Nice. Sound good. But noise cancel not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound. I have had a number of other Bluetooth headsets and these sound as good as the others I have had. I wouldn't say better but definitely as good. I will say I paid a good bit more for these than others I have and the noise cancelling feature basically doesn't work. I have tried turning it on and off during different situations and environments and it really doesn't help. The battery life is actually pretty good. It does take a long time to charge though. I would recommend these with reservations due to the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, easy connect, long battery life, comfortable wear, no complaints worth the cost...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is awesome sounds cancelling is superb. Nice basses.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did thorough research before buying these. Loved them so much I bought a second pair for a family member. Primary use has been on flights. The noise cancelling feature is fantastic. I never realized how loud the engine noise was until I was able to silence it through these headphones. So comfortable to wear and easy to use controls make these a real winner. Sound quality is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Upgraded from LG's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to own the LG Platinum headphones but I went through 2 sets as the left in ear headphone kept going on. I went back to Best buy looking to get a 3rd set but was told that they discontinued them. So I found these headphones and decided to try them out. Positive: Has an app to adjust the EQ settings Sound louder then my previous headphones Negative: Price

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    So glad I got these. No hassles and great sound.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I had BeatsX and they were a disaster. I needed something reliable that paired quickly. These have a great sound and always pair quickly. It comes with an app to change settings or you can use the buttons on the device. Lots of features. Battery life is also good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Sound & Noise Cancellation - Bad Mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and active noise cancellation, as well as battery life are outstanding. However the Mic is not good enough to use with a phone - i.e. this is not a good replacement for a phone headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dejannenov, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Clear and Crisp sound with Sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were my replacement for LG wireless headphones because they lost sound in one ear a little after a year of purchase. These Sony headphones are durable and sleek. The sound with these headphones are crystal clear and the noise cancelling addition definitely works. Best wireless headphones I ever purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable. The earbuds stay in your ears. Sound quality is excellent. Active noise cancelling works very well--not as good as the Sony ANC over the ears but that's to be expected. Besides the over the ears get a little warm when you're using them in the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds good, pretty quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like in-ear ANC headphones because I mostly use them for traveling or yard work. These Sony's are light, do a good job of noise reduction and sound really good. Also with an online upgrade, the ANC button can be changed to a Google Assistant button so you can hold the button and speak just as if you were talking to your phone. This was more useful than I originally thought it would be. I would have given 5 stars, but there is no place to "store" the tips, they just dangle.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best wireless in ear headphones I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the LG and beats in ear wireless headphones and these Sony's sound a lot better. If you download the app it makes I easier to customize your equalizer settings. I would recommend these heaphibes, the only downside is the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried basically every wireless boombox thingamajigaroo and I can tell you one thing, this set is the cat's bananas. Better than Pear's stuff. Better than Hamsmung. Better than Heats. Better than all of that malarke. Here's the trick, these dudes are doing special magic codecs to make their headphones better wirelessly. If you don't believe me LOOK IT UP.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best noise cancellation headphone I have ever used. Sound qualities and the noise cancellations are on par with Bose QC 35 but the a comfort levels far exceeds any headphones I have used thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy I got my hands on these fantastic headphones

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    AWESOME sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and sound amazing. I like the fact that I can plug in if needed (although I have not used that feature yet). These are better sounding than the Bose QC 30 and seem much better built!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is the best Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It it the best Bluetooth with noise canceling I ever have

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these neckbuds because they have Sony LDAC and work with my Sony blueray disc player. I can listen to CD or movies late at night without bothering MSO. They sound wonderful! They also work well at the local bar I hang out at listening to Spotify over my phone with APTX. The NC tunes out the lousy music they play over the bar speakers and the other patrons chatter. They also have a feature called ambient sound where you press a button that lets you hear people talking to you (the cute bartender) without having to remove the earbuds. Thank you Sony!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Works well, when it stays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a headset for work, as I am a truck driver that loads and unloads cars everyday. Great, probably the best in sound quality. But, the problem is the earbuds are large and heavy. They wiggle out and fall out. Another thing was the wires do not retract and often got in the way. Great battery life. Simple interface.

    No, I would not recommend this to a friend