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Customer reviews

Rating 4.5 out of 5 stars with 18 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great improvement! Amazingly wonderful feeling!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have become my new favorite of all time so far. I have the WH-1000XM6 and will be comparing some main differences and why I think it's worth the extra cost to get these new ones. I wanted to also mention that the only thing it doesn't come with is the USB-C charging cable which I thought was weird but it does come with a 3.5mm audio cable. The build quality is my main reason for these being worth the extra money I absolutely love the feeling of the scuff resistant vegan faux leather the metal buttons and brushed metal accents. It feels so nice to the touch to change the volume and use all the controls compared to the XM6 which is slippery plastic and not as fingerprint resistant. The carrying case is so much better also they both are about the same size case but the carrying handle is a very nice touch and it's so thin still and I prefer the ease of putting the headphones away and not folding them up I just have to pick them up rotate the cups and put them on and it's way faster and easier than the XM6 that fold and I have to spend a minute trying to figure out which direction does it go again and this new design saves me a lot of time. I also really love that they put L and R inside the ear cups instead of on the inside of the headband so I can even easier identify which side is correct. These new headphones are thinner when placed on my head the ear cups do not stick out as much as the XM6 and has a much better profile for my head. The fit is more relaxed on these new ones and not as tight against my head as the XM6. I could shake my head and these will probably fall off if I tried hard enough while the XM6 would most likely not fall off in the same circumstances. The headband is wider on these and is way more comfortable for longer periods of use but they do get my ears hot and sweaty after about 30 mins to an hour which was the same for me when using the XM6. Sound is similar on both to me I don't notice much of a difference but if I had to pick the 1000X are slightly better due to the upgraded V3 chip that powers the DSEE Ultimate vs the XM6 that has DSEE Extreme. The new version has a dedicated button that can switch between different Spatial Audio upmixing and adds music gaming and cinema compared to XM6 that is limited to Cinema from the app only. I tried to like the spatial upmixing but to me I wasn't impressed as much as I preferred just listening on standard mode but also not sure how it affected my Apple Music Spatial Audio when listening to my music it would override that and to me did not sound as good as native Dolby Atmos Apple Audio. Bluetooth 6 is slightly better than the XM6 that is 5.3. Battery life is good for me but the XM6 is supposed to last 30 hours compared to these that offer 24 hours of life. The one negative thing that happened to me is my right ear cup started to make a static sound after a few minutes of listening and will not go away even after hard resetting and repairing to my device. The only way to get it to stop is to turn off all noise cancellation features which defeats the purpose of having these as the noise cancelling is excellent. I was able to contact Sony for a replacement and hopefully it doesn't happen again but has happened to other people with older headphones so not sure what the issue is with that and customer service has been very helpful so hopefully that doesn't happen to you and you get a good extra warranty on these just in case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the amazing, detailed review!

      We are so glad to hear you are loving the premium upgrade to the WH-1000XX, especially that scuff-resistant faux leather, the brushed metal controls, and the faster swivel design on the new case. That is exactly the luxury experience we wanted to bring for the 10th anniversary! We are truly sorry to hear about that random static issue popping up in the right ear cup though, especially when you're trying to enjoy that new V3 chip processing. Since you mentioned you already reached out to our support team for a replacement, we hope the new pair gets to you quickly so you can get back to standard mode fully glitch-free.

      Thank you for choosing Sony.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    X or rather 1000X, marks the spot!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort counts and for long term listening of several hours a day, comfort is indeed king. As a longtime member of the HeadFi community I freely admit to being a headphone enthusiast, albeit within personal reasons and a big reason for me to like this newest Sony 1000X COLLEXION set of 'phones is the superb comfort afforded by them. I own a variety of wired and wireless headphones purchased over the years including Sennheiser Momentum 3 and 4 models and Sony WH1000XM4 and WH1000XM6 versions as well as wired models such as my Focal Elegia, which are my favorite wired 'phones. But while I don't mind at all being hard-wired to quality there are plenty of times when I want my music to not only move me, but move with me. This new Sony 1000X COLLEXION wireless Blue Tooth headphones with ANC (Adaptive Noise Cancelling) are even better than their excellent WH1000XM6 and far, far ahead of my WH1000XM4 'phones. Setup and connection is fast and easy. I already have Sony's Sound Connect application on my iPhone 16 Pro Max which makes it relatively fast and easy to not only connect but to make changes to the listening modes and equalizer settings if you so desire. Within the app there is "Safe Listening" information based upon data from the WHO "World Health Organization". As I never listen to any music that is LOUD, I had no need to look into that information other than to report it is there for others to consider. There is also another feature of the app that allows you to backup and restore your settings and data. Within the app you can select Noise Cancelling, Ambient Sound or Off. The Ambient Sound setting is designed to let outside noises to be filtered in while you listen to your music. This feature utilizes the headphone's built-in microphones to pass environmental/background sounds such as traffic and conversations directly to your ears to help keep you more aware of your surroundings. There are also 5 listening modes: Standard. Music. Cinema. Game. Background Music. The Music mode was just fine as was the Standard and the Background Music mode was to me, annoying. I did not try the Game mode but the surprise for me came when I selected the Cinema mode. It was wonderful, especially so with tradtional Jazz/Pop Vocals such as Ella Fitzgerald, Sinatra, Nancy Wilson and Classical Music. Simply outstanding. I realize that many folks want to "hear the music as the artist intended" but I also know that if I enjoy a piece of music eq'd to my taste, then that is how I intend to hear it and I found the Cinema mode to be quite delightful without being tiresome. If you disable ANC and Ambient settings the battery is good for up to 32 hours of use. I have listened for periods of 3 to 4 hours straight and have no doubts I could probably easily make a flight to Australia without having a battery drain problem! Now for my favorite aspect of the new Sony 1000X COLLEXION: It pairs instantly (after the initial pairing process) with my Sony PS-LX3BT Blue Tooth automatic Turntable!! I am listening to a pristine copy of the Beatles album, "Something New - The Beatles" and it sounds FANTASTIC through these super headphones! Over the last few days I have spent time with my records via that 'table and these wonderfully comfortable 'phones. Normally I play the turntable through my Denon Home Amp (bought by myself at Best Buy!) and I truly do think I prefer listening "privately" via these headphones as not only is the sound excellent but so too are the memories of over 60 years ago listening to records. Dean Martin. Etta James. The Beach Boys. Sinatra. And so many more. It's as if Mr. Peabody and Sherman from the '60s cartoon "Peabody's Improbable History" had condensed their "WABAC" (pronounced "wayback") machine into a headphone that transported me to a very happy time in my life. As such I will say that the Sony 1000X COLLEXION headphones are beyond highly recommended! And when paired with the Sony PS-LX3BT turntable that's all you need to take your music back in time. No other amp or speakers are needed. Just power up the 'table, turn on your Sony 1000X COLLEXION headphones and hit the "Bluetooth" button on the turntable and listen to the soundtrack of your life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SSSS,

      It makes us really happy to hear how deeply these headphones have connected you with your favorite music and fondest memories.

      As a dedicated headphone enthusiast, your high praise for the superb comfort and the incredible synergy between the WH1000XX and your Sony Bluetooth turntable means the world to us. We are absolutely delighted that features like the Cinema mode and the long battery life are enhancing your listening sessions, allowing you to seamlessly journey through the soundtrack of your life.

      Thank you for being such a passionate part of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best headphones I've used

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow, someway, Sony out did themselves this year with the premium version of the WH-1000XM6. They updated multiple parts that equals one of the most comfortable pairs of headphones by far. Right when I put them on, the feeling was instantaneous. Both have similar tech inside like noise cancelling that is very effective, I love them both. But the difference is huge actually. The actual cans completely fit over my ears, enveloping them. The XM6’s never truly fit over my ears, while never really hurting the experience,this was always a slight annoyance. Another change this time is the metal sections on the sides that really help with the stability and premium overall feel. The initial set up is through the Sony Sound Connect & works well with the overall experience. Set up was quick and I ran into no issues on set up. I like the options in the app for things like Ambient Sound Control that offers noise, ambient or off. Also, listening mode is interesting too. There are options like standard, Music, Cinema, Game & Background music. I liked the Cinema, it sounded like it did add some kind of audio flare that wasn’t there before. I plan on checking them all out in different situations and see how good they really are. The other setting I see on the app is the Adaptive Sound Control that changes depending on what you’re doing and where you are. The XM6 headphones have similar, if not identical effects as well. I took a picture I included with the headphones on my PS5 with a similar color. I think they both look great together, but unless I have an adapter, I can’t use them on the PS5 as they use proprietary software for the console. There are 2 colors only of white & black. I had my doubts initially with the white leather they chose, but looks very nice up close. Lastly, the case it comes in is also an upgrade over the XM6 case. This has partly to do with the hinges that are changed. I brought them up earlier, but since there are less moving parts on the head band sections, this time just folding the phones inward is all you need to fit them in perfectly in the case. Too easy and I like it that way, it really helps keep them clean. Let's get to the negative. The price! Yes, these are extremely expensive at MSRP, we can all agree on. The question is, are they worth it?? I keep going back and forth on this all night. The comfortability is off the charts here. Even with the inclusion of the metal, I can’t tell with the weight distribution, they are just very comfortable to wear. My first night, I think I wore them for over 2 hours testing them and never once did they feel cumbersome on or around my ears. If you are comfortable with how the XM5 or 6 feel and are happy with them, I would advise you to stay there. Maybe wait for a sale? However as far as the best premium set of headphones, these are definitely them in my opinion. They are my new daily driver which is impressive considering that white is my least favorite color to wear. So if still interested, definitly pick these up, you'll be glad you did. Good: Extremely comfortable to wear and use Bad: Extremely expensive at $650

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi badradio!
      Thank you so much for taking the time to share such a thorough and thoughtful review! It brings us great joy to hear how much you are loving your new Sony WH-1000XX.

      We are so glad that the new, larger earcups give you the perfect over-ear fit you've been looking for, and that the updated metal accents give them that ultra premium feel. It is also wonderful to know that you are finding them comfortable enough to wear for hours at a time, and that the quick setup through the Sony Sound Connect app got you up and listening in no time!

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Mediocre Premium Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 100X Collexion headphones are Sonys high end headphones for audiophiles. They present them as having great sound and comfort with premium materials. While the headphones are decent, I don't feel like the hit the mark for what they are asking for them. Pros - Comfortable - Good Battery Life - Large touch zone - Great microphone Cons - Materials feel and look cheap - Not loud enough - App isn't intuitive As for build quality, I have no real issues with it. I don't like the materials of the headset. They are mostly plastic, and the texturing they used on the plastic makes it feel rather cheap. The case they come in isn't the greatest either for such a premium headset, simple clamshell design with a latch that I feel like will break after enough use. Additionally there is no charging cable included with these. It does include a 3.5mm audio cord though, which is a nice addition. As for sound quality, I find myself preferring my ear buds. The headphones produce decent sound with a little bass. For a premium headset with advanced drivers like Sony is claiming, I expected more volume out of these. Additionally, at max volume the sound quality seems to fall off a bit. Using the AI upsampling for low quality streams made little difference from what I could tell. Now where these do excel is the microphone. I've had multiple people tell me that the sound quality on their end from the headset is much clearer than my phone or PC headset. Sony states that this headset has 12 microphones, so maybe that is the difference but they seem to do well there. As for comfort, these aren't bad but not great either. The ear muffs are made out of a mesh like material, but it isn't the most comfortable. They aren't necessarily uncomfrotable, but you can definintely dell you are wearing them. Same goes for the top headband cushion. Finally, the battery life. I have listened about 8 hours out of these from a full charge and I'm sitting at 50% battery life left. I use them primarily in the gym (not while I'm running though), I've only charged it the one time and its made it through a full week of use, at max volume with noise cancelling on.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaun,

      We are sorry to hear that the 1000X THE COLLEXION headphones aren't quite meeting your expectations regarding volume, materials, and the app layout. We appreciate your detailed feedback, especially your callouts on the excellent microphone and battery life.

      To help address the volume levels and customize the sound signature to your liking, we highly recommend adjusting the 10-band Equalizer settings within the app. Additionally, ensuring your source device has any maximum volume limits or volume normalization features disabled can significantly boost the output.

      For step-by-step guides on using the app features, setting up your EQ, or maximizing your audio performance, please visit our official support page: https://www.sony.com/electronics/support.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound quality than my Apple AirPods Max’s and definitely way more comfortable. The adaptive noise cancellation was kind of annoying at first but I fixed that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MARGHERITAC!
      Thanks for sharing your review!

      We are thrilled to hear that you are loving your new WH-1000XX. It is awesome to know they are giving you better sound and a much more comfortable fit.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A Style Upgrade To The King Of ANC Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved the XM1000 series of headphones since the XM2s, and Sony's latest iteration, the XM6 is the absolute king of ANC headphones. They have the best ANC, comfort, usability, and most importantly - sound. The ONLY place where some other headphones might take the lead (and even here, it is up for debate), would be in the style/build of the headphones. I personally love, the understated design in a beautiful blue, that folds up nicely into a perfect case. Others though might like a little more metal and perhaps some (fake) leather. Well, for the 10th anniversary of Sony's XM line, those people have gotten their wish! The WH-1000XX - The Collexion. Let's start out with just saying that for all intents and purposes, this is an XM6 inside of a sexier package. But that package also costs $200 more. Do I think that package is worth an extra $200? For me, the answer would be no, because I already consider the XM6 to be the pinnacle, and for me this is just adding weight and taking away some ANC/Battery Life benefits for style 'improvements' that I don't think the line needs. That being said, I do feel that Sony gave a good amount of VALUE with that extra $200, in that they did make some very solid style upgrades that justify that bump in price. If the thing that kept you from buying the XM1000 series was the style, then run, don't walk to pick yourself up a pair of these, you will not be disappointed. If you have a pair of XM6s (or even XM4s), and are happy, then the 1000X will not bring anything to the table for you. Here are just some quick points that I've taken away from a week with these headphones. Comfort: Some nice extra padding. Normally, I'd be ecstatic about this due to the lack of cushioning hair on my head and the unfortunate point that it comes to, but in this case, it is offset by additional weight and a lower clamping force so that I can't count on the ear cups to mostly support the headphone on my head and spare the top of my noggin. The XM6s are the headphones I can listen to for the longest time out of ANY headphone I've tried with the exception of some VERY expensive audiophile cans, that put a premium on lightweight materials and innovative support structures. For me, the 1000X is a step back. Style: Like I said before, my beautiful blue XM6s are great just as they are, but if you are determined to have pleather and metal set to a new Sony style, then you will probably love the 1000X. Personally, I feel like this makes them a bit TOO stylish for my usual use which is wearing these while traveling or when I'm working on my computer in noisy locations. These feel like they should reside on a nice stand next to a stylish chair in someone's den. If that is what you want these for, then please, go ahead and get these. For me, I like the fact that I'm not worried about dinging the headphones or getting the leather scratched or dirty. Portability: I'm following up style with this because it is directly because of the style points, that I feel that the 1000X has taken a step back. With that nice new, and very solid, headband, you lose the foldability of the XM6 which Sony brought back after the complaints of the XM5s NOT being able to fold up. And while I'm impressed that the case for these 1000Xs is a sleek as it is (and has the hand hold cut out), it doesn't pack into my flight bag as nicely as my XM6s. ANC: While many people may not notice much of a difference between the ANC capabilities of the XM6s vs. the 1000X, I can assure you, I most certainly do. While I haven't had a chance to fly with them in this last week, I did take them to one of my usually working spots and I noticed a bit more noise seeping in than I'm used to. I don't think it is the internal hardware or the software because that should be the same, so I have to assume that it is the lack of clamping pressure and the change in the padding. Perhaps the metal of the band or the change in the ear cups also transmits more noise or subsonic vibration to my head, but I don't like it. Sound: Here the 1000X sounds just as good as the XM6s. I find the tuning to be a bit different with the peaks pushed a bit further from the middle, but completely within the range of most modern headphones. The software that Sony boasts about with this series such as the 360UpMix is completely out of my purview. As a reformed audiophile, I'm already 'out there' by using ANC headphones in the first place, but using software to 'upscale' the sound? Nope, that is a bridge too far for me. With those software gimmicks, I feel you put too much computer between yourself and the music. You shouldn't ever need anything more than a solid set of EQ sliders, but that's just me. Conclusion: If you are looking for the best ANC headphones currently on the market (and yes, I'll die on that hill), and you want a beautifully styled package for all that sonic goodness to be wrapped in, then the Sony 1000X will be perfect for you. For me though, I'd save a few bucks and just get the XM6s.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wraith,

      Thank you for the amazing feedback and for being a loyal fan of our 1000X series since the XM2s! We are thrilled you appreciate the premium metal and leather styling of the 10th-anniversary Collexion edition, as well as its incredible sound quality. We have noted your valuable insights comparing its ANC, weight, and non-folding design to the XM6, and have shared this directly with our product design team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent Sound; Strong Noise Cancelling!!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can be rather challenging as an audiophile, albeit almost impossible, to find the perfect pair of headphones; or perhaps, a more accurate re-phrased statement, is that not only are we trying find a pair that provides high-quality sound across a multitude of genres, but also provides high-end features and comfortability. However, we must also recognize that not everyone will have the same sound preference, nor do we have the same hearing capability. It is certainly here that will be the utmost point of contention with any audio product. Nonetheless, we can all agree that life is not complete without music, and to that end, lossless quality is the only standard worth listening to. Thus, as a physical music collector, I was quite excited to test out the latest offering from Sony, the X1000 Collexion, and could not wait to test my massive FLAC collection! Physically, the X1000 seems to be constructed fairly well; the metal reinforced headband, combined with the soft leather is certainly appealing and quite comfortable. While wearing these for a couple of hours, I did not experience any pain on my ears or listening fatigue; both cups had plenty of cushion. Furthermore, the left and right-side ear cups easily adjusted up and down accordingly. Overall, aesthetic wise the X1000s do look and feel like a premium product. Lastly, the headphones come with a 3.5.mm headphone jack and cable. Unfortunately, there is no audio over the USB Type-C connection. On initial setup, the Sony X1000 should be a straightforward process, verbatim to every other pair of headphones. As expected, features are tied to an application with an account, though luckily the main settings can be changed without logging in. Nonetheless, the Sony Connect application felt excessive, as others do, with the popup tutorials and bloated features; for example, I don’t see anyone using the Scene / Discover tabs or the “Sound AR” feature (if you accidently enable service link, you can deactivate it by going to system and slide service link off). As for quality settings, you can alter your listening modes (standard, music, cinema, game, background music) and change the equalizer presets (heavy, clear hard, soft, etc.). You should also set the headphone connection setting to Classic Audio Only, since it defaults to LE priority; connectively under Bluetooth Connection Quality, you should set either sound quality preferred or stable connection, though unfortunately the Bluetooth codec will be chosen automatically. Luckily, my Xperia 5 III connected to LDAC seamlessly. Lastly, don’t forget by default the headphones will update the firmware automatically, so I suggest you turn that off. As for my first test, I wanted to see how the X1000 noise cancelling feature performed. Luckily for me, at the time of this writing, a thunderstorm rolled through my area so this was the perfect opportunity. In a nutshell, these are the best noise cancelling headphones that I have personally used; quite literally, as I stood by the window with no music playing, the noise cancelling rendered everything nearly silent compared to ambient mode. I couldn’t even hear the low rumbles of thunder. Interestingly, even in off mode, it was still pretty silent overall, though I did occasionally hear a spray of rain hitting the window. It is still an amazing effect, even with all these years of hearing various implementations of noise cancelling on other headphones; compared to my Px8 S2’s, these definitely have a tighter seal. With call quality, the X1000 features 6 beamforming microphones that leverages voice isolation technology to provide a high quality call experience. To test these features, I went ahead and proceeded to take a 50-minute phone call while swapping between the different modes. While on the call, the user told me that my voice sounded perfectly clear and positioned. With my room silent, interestingly enough, they could not discern a different between the various modes. However, once I began playing loud music in the background, and later adding a loud TV to the mix, they immediately could hear a significant difference with noise cancelling enabled; all background noise was noticeably less distracting, and my voice more aggressively isolated and clear. Next, I wanted to test the X1000 Collexion’s battery life performance on a complete charge. As with every pair of headphones, the X1000’s come pre-charged at around 50%. After fully charged, the headphones were left in LDAC mode, with sound quality preferred. In addition, as noted above with my phone call test, I toggled back and forth between noise cancelling and ambient mode on the same 50-minute phone call. After 3 hours, the battery had dropped to a mere 91% coming from a full charge. Impressive! Lastly, please note that Sony recommends that your USB adapter to not exceed 13 watts (5v / 2.6 amps) so keep that in mind. Before I begin my sound test, I first wanted to take a moment to discuss a few preliminary points, most notably my music files. First and foremost, all music was played from my Xperia 5 III in LDAC mode as noted previously (sound quality preferred on both the app and the phone). As a physical music collector, all of my songs (4,282 songs across 14 genres; 386 GB total music backup) have been derived from my personal CD collection and were ripped by EAC 1.6 using the secure rip feature. Subsequently, all songs were encoded to FLAC 1.4.3. and personally scanned through a spectrogram (Spek 0.8.5) to make sure it is of proper lossless quality (remember just because it’s on physical CD, does not guarantee it is in proper quality!). Lastly, as point of emphasis, while the quality of LDAC and my FLAC files are certainly huge advantages on their own, we must keep in mind that drops (packet loss) in the Bluetooth transfer undoubtedly will occur, even if its inaudible. Furthermore, we must also recognize that people hear and perceive sounds differently; what I have heard, as well as my sound preferences, will likely differ than yours. As such, we just need to be aware that reality and perception are two separate things. As for sound quality, depending on what headphones you currently use, will ultimately determine your opinion; my first initial reaction is that these immediately sounded differently than my Px8 S2. The best way to describe it is that the sound is pulled much further back into the headphones, almost as if there is a flat EQ setting turned on. Furthermore, the X1000s do not get as loud as the Px8 S2’s; on several occasions I found myself approaching 50-60% volume whereas on my Px8 S2’s I can barely get past 30%. As a result, I found myself trying to alter the EQ settings a bit to try and find a proper balance. However, with the EQ turned off and at 50% volume, it would seem to me that these are very heavily mix dependent; take for example, “The King” from the Kingdom of Heaven (2005) soundtrack. Starting at 0:24, you can hear slight tapping of a middle chime, at which point soon as the vocals begin, you can clearly separate the two sounds. Connectively, I feel the low-end is a bit too exaggerated here; it rumbles a bit too much. However, between 4:43-4:53, I really like the separation between the wind instrument and the tone layered underneath it. Subsequently, on the “Path to Heaven”, this track has some amazing vocal work that captures the middle frequencies perfectly; everything was clear and rendered beautifully. Switching genres to more instrumental tracks, the X1000 really shine on tracks that feature strong low-end bass-notches and easily isolated middles and highs such as those found on the track “The Space Between Two World” by Nujabes. While lacking a bit on the high frequencies, you can clearly isolate all three sections of the track, starting with the first twenty seconds. Once the main guitar line kicks in, the tapping middles are layered perfectly over it. Similarly, on “624, Part 2” by Fat Jon, the nice piano section accompanies the lower bass end and tapping middles seamlessly. Overall, for any genre focuses bass/low-end seems to be the X1000’s advantage, such as Rap, Dance, or Trance. However, as mentioned before, depending on the compression involved and the particular mix, the results were a bit varied. For example, the Metal genre was severely hit or miss and depended heavily on the song. For example, listening to “Vast Eternal” by Ov Sulfur at 3:02 is a bit rough where low-end, vocals, and middles are all crushed to oblivion. Connectively, the track “Coming Storm” by Septicflesh is nearly identical in peak and RMS values (DR4), yet despite the orchestra, guitars, drums, and vocals, there is a bit more separation especially at the 2:55- 3:15 range, though obviously still compressed. Overall, I think most should be fairly pleased with the results, though obviously this will be heavily dependent on what you listen to. In conclusion, the Sony X1000 is an interesting proposition, despite being in an awkward position within the headphone space; first because of the price, but secondly they will never be able to shake the WH-1000XM6 comparison. While the sound is a bit inconsistent from genre to genre, there are times where they do absolutely sound really good. In addition, they are extremely comfortable to wear and both call quality and noise cancelling is definitely a huge plus. For headphones owners of a similar price point model, you should approach these with caution; for all others, the X1000s are certainly worth a look, just keep your expectations at a reasonable level. Personally, I think Px8 S2’s is the strongest competition to the X1000s, albeit they are more expensive and lack LDAC support, but they can pass audio through USB-C and 3.5mm. Overall, I am still pleased with the experience of the X1000s and they certainly do perform reasonably. With that said, as long as you are aware of the caveats, the X1000s come recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dragonhunter281,

      Thank you for the phenomenal review! We are thrilled that the X1000 Collexion delivered industry-leading noise cancellation, premium comfort, and exceptional call quality for your FLAC collection. Your expert audiophile insights regarding the sound profile and app features are incredibly valuable, and we have shared this feedback directly with our engineering team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A great set of wireless headphones, but require EQ

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot to break down when it comes to the Sony 1000X The Collexion headphones. First off, taking the headphones out of the box was a genuine pleasure. The entire headphone is wrapped in soft vegan leather. They feel and look high-end. The headband is very well cushioned, and the earcups are padded and large, fitting entirely over my ears. I wore them for six hours straight on the first day—walking, working at a desk, eating, talking, etc. No discomfort at all. Super comfortable. If we talk key features, we’re going to be here for a while. I’m mostly just going to touch on what I used the 1000X for, instead of breaking down each feature. Noise cancelling is fantastic. You can also select to allow ambient noise in, but I had no interest in that. For me, noise canceling is a must. I work in a very busy, noisy area, and being able to turn off all outside voices and sound is essential. The 1000X do that perfectly. It uses 12 microphones with 2 processors to actively adjust and cut out sound. And it shows. I put these right up there against, maybe even slightly better, than some other rather pricey ANC headphones that I have. Battery life is fantastic. I have had these for a couple of days now, and have worked with them on my head without a charge for nearly 20 hours. Still haven’t had to charge them. That’s talking on the phone, listening to music, and even doing some gaming on my phone with these blasting in my ears. I did download the Sony Sound Connect app and went through it, but honestly, the amount of settings for these headphones is a bit overwhelming. I did try to use 360 Reality Audio Upmix, but I didn’t care for the sound when it came to music. It made the sound too harsh (and these are harsh-sounding cans anyways) and I experienced listening fatigue quickly. For movies and games however, using the Game and Cinema modes did result in a more immersive experience, which was cool. There are several ways of controlling the 1000X, but I stuck to my phone or tablet for controlling them. I just didn’t need the controls on the headphones themselves so I can’t comment much on how they work. There is a setting in the app where you can ask the headphones to figure out what kind of activity you are engaged in and adjust sound accordingly. I didn’t really notice that much of a difference between how they sounded when I was exercising or when I was just sitting still, but perhaps as time goes on the AI will adjust the sound more. Speaking of sound, this is where I have a mixed opinion of the 1000X. The 1000X can sound rather harsh when the volume is turned up. I have had other high-end Sony headphones before, and these always sounded smooth, even under high volume. The 1000X on the other hand gave me a lot of listener fatigue. Which is too bad, because they are among the most detailed mid and bass headphones I’ve listened to. Songs with a growling bass and a lot of tom work, like Tool’s 46 and 2, sound amazing until the guitar starts shrieking. Then I have to turn the volume down because it makes my ears hurt. I found this same issue on Fleetwood Mac’s Tusk, Loreena McKennitt’s Marco Polo, and Neil Diamond’s Soolaimon. They sounded great from a bass and mid-range perspective, but shrill when it came to treble. I had to adjust the EQ accordingly. Which works; that is why it is there, but at the same time I felt like cutting back on the treble using the EQ affected the overall performance of these cans. There is a remastering software, DSEE, that takes lower bit-rate music and upsamples it. I turned it on for anything played off of Spotify, and there was a difference in sound. I can’t say that it improved the sound, just that it made it sound different. So, for me, the 1000X Collexion cans are a little bit of a mixed bag. They are arguably the most luxurious wireless headphones I have owned. They are lightweight for over-the-ear cans, comfortable, and wrapped in leather—definitely a high-end feel to them. The feature set is impressive. Battery life is amazing. At low to mid-volumes, and on songs that are more bass and midrange focused, these are great cans. But at high volumes, they require EQ to tame the shrill highs and listener fatigue. Based on my experience with them and the price point that they reside at, I rate these a solid 4 stars.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek,

      It is fantastic to know that you are enjoying the premium comfort, incredible battery life, and powerful active noise cancellation of your new WH1000XX.

      We appreciate your detailed feedback regarding your experience with the higher frequencies and the various settings within the Sony Sound Connect app. Insights like yours are incredibly valuable as we continuously work to refine our audio products and software. It is great to hear that adjusting the EQ helped tailor the sound stage to your personal preferences for your favorite tracks, movies, and gaming sessions.

      Thank you for trusting Sony to deliver a luxurious, high-end listening experience.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Luxurious Beta Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned the Sony WHCH720N for years. They are good noise-canceling headphones. Not the best; they are more of a budget headset. I have an office that sits near a busy street. I would hear cars drive by, I would hear my A/C run, and I would hear the garbage truck. When I put the Collexion on, I hear none of that. I had to check my camera feed to see if the garbage truck even passed by. I can only tell if the AC is on by taking the headphones off or just by feeling how cold it is in the room. Without a doubt, this is the best noise-cancelling I have ever experienced. You can still barely make out the audible noise from my AC or heater with the headphones, but you have to focus hard on trying to hear it. The Collexion comes in the most eco-friendly box I’ve ever seen. Inside the box, you get a carrying case that looks like a purse. I may have to end up using it when I travel because when you unfold the headphones and lay them around your neck, they are tight. I have been able to wear them for hours on my head, but unfortunately, when I take them off, sometimes the headband gets stuck to my hair. When I first picked them up, I was surprised by the build quality. I’ve owned maybe 15 different pairs of headphones, and by far this is the heaviest and best-constructed one I’ve ever seen or felt. It is incredibly soft, and the glossy metallic headband glides smoothly. The high price tag makes sense. The pairing process is odd. On my PC, I can pair through Bluetooth, but on my iPhone, I had to pair it with the Sound Connect app. You cannot go into the Bluetooth settings and pair it there. This is unlike my other Sony Headphones. This app also asks you to create or log in to a Sony account and sign a bunch of agreements. Let me repeat that. I had to sign a couple of agreement forms for… headphones... While going through the process, I did encounter an error trying to log in. It read “An error has occurred. Please start again from the beginning.” Which is the most frustrating message to read after you’ve already spent several minutes logging in. Every other pair of headphones I have ever used just takes a few seconds to pair, and not several minutes. After you are signed into the app and have completed those agreements, even if you have to repair the process is a lot shorter. Still has to be done through the app, but at least you can repair it in under one minute. You can cover the right earcup to go into ambient mode. This is a mode that helps you hear your surroundings. I turned the speak-to-chat feature off, which is a feature that turns on the ambient mode when it notices you are talking. If you find yourself always having your hands full and someone wants to have a conversation with you, maybe this would be of use to you. Sometimes I would sing a song or talk out loud, and then I would go into the ambient mode, so it did not work for me. They have multiple listening modes that are able to be switched between with a dedicated button on the headphones. They have a standard default option, one for music, one for gaming, and a few more. I found that, honestly, the standard sounds good regardless of what you’re doing. The music mode is heavy on the bass, which I like, but the voices of the artists sound weird, not sure how to describe it. I thought I would like the gaming mode, but honestly, the standard mode is just fine for gaming. I thought maybe I could go into the music mode and adjust the EQ, but you cannot. You can only adjust the EQ on the standard mode. I was hoping on the music mode I could keep the bass where it is and adjust the EQ accordingly to fix the voices, but you cannot. On the app, you are forced to keep the standard and pick between two other modes. Ideally, I wanted the cinema mode, music mode, and gaming mode to switch to, but that is not possible. You have the ability to switch between 2 devices simultaneously. Although I could not really get it to work. I was playing music on my computer, and then I started playing a TikTok video on my phone. Even if I paused the music, I would not be able to play the TikTok video through the headphones. I think this is meant for calls? You are able to prioritize sound quality or connection on the app, which I do like. I have the priority on quality, and even if I am far away from my computer, like on the other side of my house, it still sounds good and does not cut out. The other button on the headphones is to turn on noise cancelling or to change it to ambient sound. So it’s not much different than the speech-to-chat feature or putting your hand over the earcup. So yeah, there are multiple ways to go into the ambient sound mode. Also in this mode, you can hear yourself clearly. I suppose so you don’t end up yelling at the person you’re talking to. Alternatively, you can also just remove the headphones and your music will pause the music. Once you put your headphones back on, it will resume playing. There is also a head gesture feature. You can shake your head to reject a call, for example. One feature that you may like, but I did not, was the automatic power off. I use these headphones for VOIP calls. By default, the option is enabled to save you power. Since I take a lot of calls, I never want the headphones to turn off by themselves. & since my priority is my work, I unpaired my phone so a personal call or music playback would not interrupt a work call. So guess what, yes I had to go into the Sound Connect app and spend a minute repairing through the app, and then turning off the setting. You are not able to change the turn-off time, nor does it tell you when it automatically turns off. It’s maybe only 10 minutes or less. Just now I went on an hour-long lunch and came back, put on my headphones, and music automatically started playing. So much better than saving battery. All these settings (and more that I did not even get to test) can be added to the app’s homescreen. It will become a quick toggle. So overall, these headphones are not perfect. The noise cancelling is good. The sound modes need work and need customization. I would imagine the pairing process is going to stay locked behind an app, an agreement, and an account. Hopefully, my neck does not get a rash from wearing these around my neck. And I hope I don’t go bald in a few months after it continues to pull my hair out. To tell you the truth, this feels like a beta product. Which should not be the case, considering Sony has been making headphones for decades. Even if you went with something like the WHCH720N, I think you would still be happy with it. You would end up saving $500 and still get decent noise cancelling. That feels like a finished product. I don’t feel like a beta tester wearing it. If you have the money, then spend it on these luxurious headphones, but if you don’t, maybe don’t spend your money on a beta product. I’ll still daily these but there may come a day when I put on my old headphones. I just hope we get more customization, and I hope that these might need a break-in period to feel more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon,

      Thank you for the feedback! We are glad you love the elite noise cancellation and premium build quality. We have shared your thoughts regarding the app pairing, EQ limitations, and multi-device switching directly with our software team to help improve future updates.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Sound and Comfort

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony 1000X THE COLLEXTION Headphones are quite simply the best that I've ever had in many ways. I've had many different premium brands over the years and they are all wonderful. This is replacing Sony 1000XM4 headphones that were my previous favorite ever. These improve on them in a few ways but also improve on most other headphones that I've ever had I the same ways. First and foremost, when talking about headphones we need to talk about sound. I was actually quite impressed with the standard sound. It was clear and the voice, bass and treble all came through as I would hope. But I've been using the immersive setting, and it improves the sound a lot. It really is immersive and the music sounds better than anything else I've ever used. One reason that the 1000XM4 were my previous all-time favorites was both because they sounded great and the touch controls. They retain the touch controls, so that makes me very happy. If you've never used similar ones, you tap to pause; double tap to play again; swipe forward to skip and back to go back. Swipe up to increase volume and down to decrease. You can also place your hand over the right side and it will let the sound through when you're using noise cancellation. Once you get the hang of the motions, it's awesome and so intuitive. Comfort is also just as important as sound since no matter how good something sounds, if you can't wear them long, it really doesn't matter. These are the most comfortable I've ever had, too. They fit completely over my ears and have room to space, so I have no ear discomfort. They are very light but still feel solid. I turned on the music and they almost disappeared as I listened. I generally don't used over the ear headphones while walking, but if you do then the adaptive sound is killer. It senses and learns where you are and will adjust the noise cancellation based on that. The times that I have used it, it is great in situations where a car or something is coming and it allows that sound through, so you're not surprised as it goes by. I can see this being very useful on things like public transport where the stops are getting announced. If there's one thing that I would want improved, it's the noise cancelling. Not so much that I'd rate it lower, but it's just a personal preference. It works very well, so don't get me wrong. I just wish that it blocked a little more. Overall, these are simply the best sounding and most comfortable headphones. I would recommend them to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DMNFL!
      Thanks for taking the time to share your incredibly detailed review! It is most rewarding to hear that your new Sony WH-1000XX headphones have become your absolute favorite pair, successfully upgrading your experience from the previous generation.

      We are so glad that you are enjoying the immersive sound settings, the lightweight comfort for long listening sessions, and that our intuitive touch controls and adaptive ambient features are seamlessly integrating into your daily routine.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Luxury soundstage moderate ANC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 1000X The Collexion is a luxury audiophile version of the XM series with decent active noise cancellation. You get a comfortable set of headphones that are wrapped in vegan leather for a luxurious feel. I was able to wear the headphones for 6 hours without the top of my head hurting. The top of my head is a headphone pain hotspot if they do not fit well or are too heavy. The Collexion’s sound stage is the star of the show with a wider, more spacious, and more refined sound stage than the Sony WH-1000XM6. Vocals and instruments, especially with lossless or LDAC playback. For iPhones you will need to connect the headphones with a cable to receive lossless audio but android phones such as the Google Pixel Pro and the Samsung Galaxy line are good to go on LDAC playback. The Collexion blocks noise very well, but Sony clearly tuned it to prioritize sound quality and premium comfort over maximum silence. Make no mistake, the XM6 still wins in the active noise cancellation category. The Collexion will give a respectable amount of active noise cancellation and truer sound representation than what comes out of the bass heavy XM6. If you are in high noise environments where you need top tier active noise cancellation then The Collexion might best be used at home for you. The Sony sound connect app allows you to customize and “upmix” audio to sound better on the headphones. Besides that feature I didn't think many other features helped enhance my headphone experience. The Collexion will work well in an airplane, trains, and typical city noise. However if you are battling loud Bluetooth speaker on the metro or constant siren noises The Collexion might not be for you. However, if your priority is pure music enjoyment and luxurious design, The Collexion is arguably Sony’s best sounding wireless headphone yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgentOJ,

      We are ecstatic to learn how much you are enjoying the luxurious design and exceptional sound quality of your WH1000XX.

      It is wonderful to hear that the spacious sound stage and refined audio performance are delivering the pure music enjoyment you deserve, especially when utilizing LDAC playback or high-resolution wired listening. We also appreciate your detailed feedback regarding the premium comfort of the vegan leather and the tailored active noise cancellation, as we always strive to balance truer sound representation with everyday portability.

      Thank you for choosing Sony to elevate your audiophile journey.

      Regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Elegant Over-Ear Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Has Done It Again: I’ve been a multi-decade Sony fan; but even if I were new to Sony, I couldn’t refute the superior quality of these WH-1000XX headphones. This is Sony’s 10-year anniversary model which is meant to celebrate/highlight their hugely popular WH-1000XM series of headphones. (Among other pairs of Sony headphones, I still use a pair of 2017 Sony WH-1000XM2 headphones in black with my desktop PC & laptop in my home office.) Back to the new headphones: from the initial unboxing of the new tech packaging & travel case to the next-level softness when I slid them over my ears, it was apparent that Sony is still competing/striving to remain at or near the top of the leaderboard in premium consumer audio headphones. Out of the Box: I topped these off with a charge (about 20 min). Before I forget, & this is admittedly a small thing, but I’ve never liked that Sony uses an orange/amber charging indicator. I prefer a green light like most other brands employ so that I know when the device is fully charged. The amber light isn’t intuitive, & I find myself searching to know when charging is complete. Anyway, I already had the Sony Sound Connect App loaded on my Android phone; so, the headphones paired quickly, & I was able to begin listening to my music in under 5 minutes. Premium Build Quality & Comfort: These headphones beg to be held in your hands & strapped to your head. But if you reach for them, do they really feel as good as they look? Yes! In a word or two, they look & feel refined & luxurious. The softness of the padded headband, earcups, & earpads almost feels like lambskin. But it’s a premium synthetic leather that Sony reportedly spent 2 years developing & engineering to look & feel more like real leather. The kicker is that the material these headphones are wrapped in, is not only more durable & touch-sensitive vs. most faux leathers, but it’s exceptionally comfy to wear during extended listening sessions. Case in point: over the last few days, I binge watched a multi-episode business documentary, listened to several teaching podcasts, & enjoyed some beautifully orchestrated instrumental music tracks from my playlist of favorite artists. Over the hours, I found these headphones wore exceptionally well. Instead of feeling pressure & discomfort on my temples, the tops of my ears, & the top of my head, as I usually do w/most over-the-ear headphones, these continued to feel plush & comfortable. I also like the way the hand-polished metal & close-tolerance sliders in the headband are designed for smooth adjustability. And the quality spring on the headband keeps it secure but, again, not too tight. It’s clear that Sony gave a lot of thought paid a lot of attention to detail when they designed & engineered these sleek, stylish, modern, minimalist headphones. Sound Quality: Without question, these cans offer some of the best sound quality of any headphones I’ve tried. With multiple Listening Mode options, 10-band EQ adjustments, & multiple mechanisms included in the Sony Connect App, you can dial in & enjoy a rich variety of full sound quality across a broad cross-section of genres—from classical to instrumental, from pop to rock, & from movie soundtracks to Broadway musicals—& hear the kind of music you want to listen to, the way you want to hear it. In addition, you can adjust settings so that you can discern a more precise separation of instruments. Just over the last several days, I’ve been able to recognize musical nuances that I’ve been unable to glean from my previous headphones. And the voice clarity on phone calls & podcasts is also exceptional. In reading Sony’s acoustic architecture technical specs, they highlight their custom dynamic 30mm carbon composite soft-edge drivers & AI-powered DSEE (Digital Sound Enhancement Engine) Ultimate audio upscaling. This is Sony’s first wireless headphone model to feature DSEE Ultimate w/its enhanced sampling rate & upscaling technology that restores lost detail & dynamic range & essentially rebuilds compressed music files as you listen. Sony’s proprietary technology effectively upscales low-res or compressed files to sound more like hi-res audio. 360 Reality Audio Upmix: Sony utilizes a spatial audio technology they call 360 Reality Audio Upmix. There’s a dedicated button on the left earcup that allows you to choose from different listening modes—Standard, Music, Background Music, Cinema, or Gaming—so that you can change the sound dimensions to simulate a more immersive 360º Surround Sound-type experience. The upmixing provides a way to identify, define, & more distinctly separate the brass from the woodwinds from the strings from the percussion & so forth, not to mention breaking out the vocals from the instruments. You can customize a lot between the listening modes & the EQ. Of course, for max personalization & enjoyment, you’ll want the ability to create & control your own custom audio profiles, which you can access through the Sony Sound Connect app. Adaptive Noise Cancelling (ANC): This important feature is powered by Sony’s next-gen dual chip processor which includes the QN3 HD NC processor & the V3 integrated processor along w/12 mics (6 mics in each earcup) to continuously adjust to your environment. While Sony struck a nice balance between supreme sound quality & noise canceling, at some pt., their design engineers had to make a choice as to where they would invest the most time, effort, & funds. I think they rightly decided to focus their efforts first & foremost on producing the best studio-grade sound quality they could. Having said that, while the noise cancelling on this unit isn’t the best I’ve heard, it’s still as good or better than most. For NC, I’d give these a 4 out of 5. It may be apples & oranges, but I still find that my in-ear Sony earbuds possess a better capability of blocking out more outside noise than these over-ear headphones. But as circumaural headphones go, these are still quite good. Wireless Connectivity: -BT 6.0 LE audio & lossless streaming for listening to music & making phone calls. -Audio Codecs: LDAC & AAC for high-res music streaming. -Multipoint connection: pair 2 devices at once Earcup Controls: I like the intuitive controls on the earcups rather than having to whip out my phone App every time I want to access a different headphone feature or make an adjustment. The left earcup contains the physical, tactile buttons to press for Power, NC, & Listening Modes, whereas the right earcup is strictly swipe. Through the touch controls you can answer calls, play & pause music (music auto-pauses when you remove your headphones), skip tracks, control volume, turn on/off NC, etc. You can also access voice asst. to ask questions, send texts, & control your music. Rechargeable Battery Life: Sony lists up to 24 hrs. of battery life per charge with NC on (& up to 32 hrs. with NC off). I’ve enjoyed these headphones for 5 days straight & I’m still on the initial charge. This is happily far more battery life than I’ve enjoyed with any other set of headphones or pair of earbuds. So, I don’t understand what the rub is for folks who’re unhappy that these don’t provide 30 hours of battery life per charge when you can do a 5-min. quick-charge & get another 90 mins. of play from them. Accessories: Included is a sculpted low-profile case w/a carry handle & magnetic latch for quick storage & transport as well as for easy-open access when you’re ready to use them again. I’ve developed a habit of storing these in their case whenever they’re not in use to protect them from spills, dust, & damage in the event they’re dropped. Also included is a black 4ft 3.5mm audio cable for wired use. No USB-C charging cable is included, which is hard to believe at this price point. Summary: I rated these at 4.5 stars but rounded up to 5-star quality headphones that truly shine. Sony’s latest effort is a good start towards the kind of no-compromise top-tier consumer headphones I’m still hoping they’ll eventually build.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the passionate review, CriticalEye!

      We are absolutely thrilled to hear that your new WH-1000XX headphones are proving to be a worthy 10-year anniversary celebration of our WH-1000XM series! It is wonderful to know that you are enjoying the luxurious comfort of the premium synthetic leather, the masterful upscaling of DSEE Ultimate, and that expansive 360 Reality Audio Upmix experience. Hearing that they are keeping you immersed through days of binge-watching and listening sessions is exactly what we aimed for with this model.

      We also genuinely appreciate your constructive feedback regarding the amber charging indicator, the ANC comparison, and the omission of the USB-C cable, insights from long-time Sony fans like you are invaluable as we continue to refine our premium audio lineup.

      Thank you for sticking with Sony across multiple decades, and we hope these headphones continue to deliver that top-tier studio quality for years to come!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    High Quality Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 1000X THE COLLEXION Wireless Noise Canceling Headphones are a great set of headphones. I am truly impressed with everything about them. I've thoroughly tested them out and following are my observations: - These headphones are called Luxury headphones and I can see why. They have a very nice, sleek design with high quality materials. I got a black pair and they have nice metal accents. The ear pieces and headband are a very soft leather and the ear pieces slide smoothly up and down on the headband. - I've worn them nearly an entire workday and find them very comfortable to wear for long periods of time. - I love the button controls on the earpieces themselves. The left ear has a power button, a noise cancelling & Ambient Sound button and a Listening Mode button. Each button is well spread out and a little different shape, so its easy to know which you are using. With the right-side earpiece, you can control music and calls with simple swipes or taps. Swipe forward to skip a track, or backwards to go back a track, swipe up or down for volume and tap to pause/play or answer calls. It works great and all the controls are very easy and intuitive to use. - The noise cancelling feature works great. Between the great fit of the over-the-ear earpieces and the noise cancelling feature, it cuts out almost all outside sound. The noise cancelling button on the headphones will cycle between noise cancelling, ambient sound, or off. In the Sony Sound Connect App you can turn off any of those options. For example, if you want the button to only cycle between noise cancelling and ambient sound, you can remove the "Off" option from the button option. - With the listening mode button, you can switch between listening modes, including Standard, Music (360 Upmix), Cinema (360 Upmix), Game (360 Upmix), and Background Music. Again, in the App you can control which of those options are available in the options you cycle between with the on earpiece button. The options make a big difference in the sound. For music I cycle between Standard and the Music - 360 Upmix. The 360 makes it sound like I'm at a live concert, so for some albums I prefer this mode, while others I prefer standard with EQ settings. The Cinema - 360 really sounds good when I'm watching a movie and makes it sound more like a theater. The Background Music option is interesting, as whatever you are listening to sounds like coffee shop or elevator music, which I sometimes use when I really need to focus on a work project. - Phone calls sound great with these headphones. I can hear voices very clearly and those I'm talking to can hear me well also. They use six microphones and Precise Voice Pickup Technology to reduce background and wind noise and focus on voices. They work great for virtual meetings too. - The amount of things you can control and adjust using the Sony Sound Connect App is amazing. It is packed with settings and features and controls. They even allow you to add the features you use most to a home screen in the App or remove items so you can easily adjust those items faster. Some of the options include an equalizer; Scene-based listening to automatically adjust the settings if you put them on, or for running or to automatically provide voice cues when wearing; Adaptive sound control can be automatically set based on certain actions or locations; Safe Listening to ensure you are using them in a safe manner for the volume and length of time; and you can connect two devices to the App at the same time, program a couple Quick Access services for something else you want to control from the earpieces; allow certain controls to be done by head gestures; provide quick access to Amazon Music, or Apple Music, or Endel, or Spotify or YouTube Music. These are just a sample of all the different settings you can control within the App and for many of those functions, you can enter a screen to control various things within that option. This has to be the most useful headphone or speaker App I've ever used and truly allows you to control them for what works best for you, no matter what you are doing. - One of my favorite App settings is the Equalizer. I love to play with equalizers when listening to different kinds of music. These headphones actually have a 10-band equalizer, which I have never seen in another set of headphones. It comes with a number of preset EQ Options, including Off, Heavy, Clear, Hard, Soft, Game and then there are a Manual, Custom1 and Custom2, all three of which you can set each band to your liking. Again, I have also never had headphones that gave me three customizable settings for the equalizer. This has been a lot of fun to play with and create my own settings for different types of music. - For me, while all these features I've mentioned are great, the most important thing still comes down to the sound quality, and the Sony 1000X's really deliver! I have listened to about every genre of music, plus male/female singers, loud/soft music, instrumental, you name it, and I am happy to say it all sounds great. The sound quality is very good. I tend to like a good bass punch and these headphones do a great job on the bass, without distortion, and also provide clear highs and vocals. As mentioned, I also enjoy playing with the Equalizer settings for different types of music, though that is optional, as the standard listening mode is also great if you like to just listen without adjusting things. - The headphones also have good battery life, lasting for up to 24 hours on a full charge. You can also get an additional 1.5 hours from only 5 minutes of charging. - The case these headphones come in is also very nice and great for traveling. It is a nice hard case with a soft material cover and has a handle and a magnetic closure and a little internal compartment for the included plug-in cord to use if connecting via wire to a device such as an airplane. The case itself is relatively flat and compact shaped for over-the-ear headphones and would fit pretty easily into most backpacks or briefcase style bags. I haven't flown with these headphones yet, but with the case size/style and the noise canceling quality, these will be my new go-to travel headphones. - The only con I can think to mention, is these headphones do not come with a charging cord. I was surprised it is not provided, as most devices come with their own cord. However, it uses a simple USB-C charging cord, which nearly everybody has multiple of those cords laying around these days, so it probably makes sense that providing yet another one is not necessary. Overall, the Sony 1000X THE COLLEXION Wireless Noise Canceling Headphones are a high-quality, great-sounding, feature-rich set of headphones that will not disappoint! I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bergm,

      We are absolutely thrilled to hear how much you love your 1000X THE COLLEXION headphones! It’s wonderful to know that the luxury comfort, 10-band equalizer customization, and long battery life have elevated your workday and travel experience. Thank you for such an incredibly detailed and glowing review!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    What does another $200 get you?

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My current go-to over ear headphones are the Bowers & Wilkens PX7, which I've been very pleased with for the last 10 months. They are a bit snug, but the sound is incredible and they boast some really excellent noise canceling. They're on the heavier side as far as headphones go, but great battery life and great sound make up for it. Previously, I used both the Sony WH1000X M3 and M4 headphones, which were at the time the quintessential standard for top-of-the-line consumer noise canceling over-ear headphones. Now, a couple of generations later, the WH1000XM6 is still a highly sought after player at a retail price of $459. Enter the 1000X "The Collexion" luxury headphones... a very similar recipe as the XM6 with a couple of upgraded components, higher quality materials and a $200 premium over the XM6. But what are you getting for $200? Well, they're heavier...roughly 25% heavier. The standard XM6 (and its predecessors) are wonderfully light, they travel well, and they sound amazing. The Collexion (herein called "1000X" because that name is ridiculous) headphones sound amazing, too. The bass on these headphones is CLEAN in a way that I haven't heard in earlier iterations of the WH1000X headphones I used. This is allegedly due to slightly upgraded audio components; but if I'm being honest, this isn't a $200 upgrade. What about travling? The XM6 have a nice foldable, compact design...the 1000X have a nice hardshell protective case that, with a couple of buckles and a strap, could double as a upper-middle-class accessory to wow your friends. And, like I said, heavier...due to stainless steel construction over plastic. They lay flat, but that's about it. "But they must be comfortable," you say? Well, yes. Soft touch vegan leather ear cups and what appear to be a 'wide and deep' design, when compared to the non-luxury editions, make these oh so comfortable (assuming you can get past the weight). My ears have so much room, and as someone with a larger-than-average noggin, I love how comfortable these are. I often times find myself extending headphones nearly to the max, but these almost fit without any adjustment, which maybe happened to me once when I was a kid (but we had terrible headphones with orange foam ear covers, so it didn't matter). It does make me wonder if people with normal-sized heads would find them too big or too loose, but I'm living that "Collexion" life and couldn't be bothered with their problems. Quick note on the vegan leather ear cups...these actually work against noise cancelation performance, so it brings the 1000X more in line with 'industry standard' than typical 'Sony stellar,' which you would get on the standard edition headphones. It's still really good noise cancelation, but the premium materials actually work against noise canceling performance here. And, battery life-- rated for 24 hours on the 1000X versus 30 on the standard XM6, again due to the material selection. Now, I LOVE bespoke, fancy, bougie tech equipment, but some part of the experience has to justify that additional price tag. I don't want my nay-saying to take away from what is a truly gorgeous design, and very comfortable headphones. These without any doubt unseat my B&W PX7, but they're in a totally different class of headphone. They are functionally equivalent to the much less expensive (but let's face it, still very expensive) WH1000XM6, and for that extra $200 you get a slightly better sound stage and a beautiful piece of tech. The trade offs are just not worth it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheTechNugget,

      It's a true pleasure to hear how much you appreciate the clean bass response, exceptional comfort, and premium design of your new headphones. We love that they have successfully unseated your previous favorites and accommodate a larger fit so comfortably. Your thorough breakdown regarding the weight, battery life, and materials is incredibly valuable to us as we continue to balance luxury aesthetics with high-performance audio engineering.

      Thank you for choosing Sony to elevate your listening experience with a touch of luxury.

      Best regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice step up over alternatives. Great Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I was skeptical at first with these headphones. I know Sony was trying to polish previous attempts at high end headphones and I have to say for the most part I've been very impressed with these headphones. The first most noticeable thing is the build quality improvements over some of their other headsets. The headphones while not "heavy" have a premium feel and I don't feel like I'm going to break the things just by putting them on my head like some of their past headphones. Also, the material on the earcups (outside) is a nice touch over just plain plastic. Sound quality is on par or slightly better than other high-end headphones I've used (at least to my preferences). Also, I was able to get in a several hour listening session and almost forgot I had them on so that's a nice touch in the comfort area as well. One other area that wow ‘ed me was the ANC (noise cancelling), this is one of the best systems I've experienced so far. They blocked out all noise in the area I was in, and I did not get that strange static pressure sense like some earlier versions from Sony caused me. It's also nice that they don't just have on and off but that there is a true "passthrough" mode available as well, that's nice if you’re in an area where you need to be able to hear the things around you but still want to use the headphones. While the headphones don't tightly fold up there is a very nice carry case that comes with the headphones and for the most part, I feel that is acceptable for this class of headphones so no real complaints about that. It's nice that the case has a magnetic latch on it and it totally covers the headphones unlike some other brands "cases". Overall sound quality was great, and using the headset for things like phone calls was actually very good compared to some other headsets I've used in the past so that was a nice touch as well. If I had any complaints, it would be two things, first the headphones come with a nice 3.5mm jack so you can use the headset with a normal headphone jack which is nice, however they don't include a USB cable for charging in the case at all. I feel like not including a simple cable like that in a headset at this cost is a little bit of a copout. Those cables are not that expensive, and it should have been included so I could have a cable in the case with the headphones when I need to charge the things instead of needing to dig through my own collection of cables. The only other thing is while the earcups are super comfortable, because they are memory foam, they do tend to get a little warm after extended listening sessions. But overall, that's a minor issue and not something that would keep me from wanting them overall. I think with everything considered this is one of my new favorite sets of headphones overall which is impressive because of the sheer number of headsets I've used and currently have. I'll probably continue to reach for these first in a lot of cases now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViperElectric,

      We couldn't be happier to hear that these headphones have earned the top spot in your collection, especially given your experience with other high-end headsets. It is wonderful to know that the upgraded premium build, class-leading noise cancellation, and long-term comfort truly wowed you. We also appreciate your constructive feedback regarding the earcups and the convenience of an included charging cable in the case, as insights from detailed reviews like yours help us refine our future designs.

      Thank you for trusting Sony to deliver your go-to audio experience.

      Best regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Sony’s best, and that says a lot

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, the reason for the weird name ‘The Collexion’ is, since this is the TENTH version of the Sony 1000X headphones, the “X” is for the roman numeral ‘ten.’ Yes, these are costly, the most expensive in the series yet. Is it worth it? For a few reasons I think it is. These headphones are more premium than all the others. Sony says they went ‘all out’ in these where they didn’t before in previous models, because they knew the price point would have to be higher. For those who don’t want to spend the extra money, the “XM6” model is still available for several hundred dollars less. So why spend the extra money? For one thing, the ‘build’ is better, more premium. Instead of plastic, the imitation leather feels better in your hands. The headband is wider and better padded for comfort. Speaking of comfort, the ear cups, even though they appear slimmer than past models, have more room for your ears inside. Equally important, these phones do not press as hard on your ears as previous models, increasing comfort, especially if you’re wearing them for long periods. Many say the sound is richer too. Battery life is good. 24 hours on a single charge. A 5-minute charge will give you an extra 1.5 hours of playtime. It’s not quite as good as the cheaper ‘XM6’ because the new improved drivers on the ‘Collexion’ require more power. I wouldn’t think there were many who wouldn’t be satisfied with 24 hours of listening though. The noise cancelling is excellent, as Sony has become famous. Three modes, noise cancelling’, ‘off’, or ‘ambient sound’ to bring in outside noises if you need to be more aware of your surroundings The free Sony “Sound Connect” app is really useful for tailoring the headphone to your taste. So many features. The equalizer gives you five preset modes and two custom modes you can tailor to your taste with 10 frequency adjustments, but where the app really shines is that you can bypass the equalizer altogether and use three “360 Upmix” settings, music, cinema and games. This takes two channel audio and gives it more of a ‘spatial surround’ effect. I found the ‘cinema’ setting really effective watching movies, however with music it was more hit or miss. Sometimes it seems a little too jarring for songs I was familiar with. No problem though, a tap of the button on the left side of the phones turns this feature off and on. Also available is Sony’s ‘DSEE Ultimate’ setting, which through AI takes audio with lesser quality and ‘upscales’ it into fuller richer sound. Bottom line, yes, these are the most expensive headphones I own. It you can afford it though, the extra quality build and features available I believe make it worth the extra cost.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanD963!
      Thanks for taking the time to share your detailed review!

      It brings us great joy to hear that you are finding the extra premium build, richer sound, and added comfort of the WH-1000XX to be worth the investment.

      We also appreciate your feedback on the 360 Upmix settings; it is great to hear that the cinema mode is hitting the mark for your movie nights.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Overall, an excellent pair of Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful headset. Comfortable on the ears for long calls or gaming. Comes with a nice "carry friendly" case that is comfortable in your fingers as well. The 1000X The Collexion headphones have nice metal accents and soft vegan leather. The earcups (Sony-speak) are oversized, and the cushioned headband is comfortable as well. The sound quality is really nice. The headphone (custom made) drivers offer great sound. Whether you're listening to "pant flap" low frequencies or midrange to higher end vocals, these headphones tracked with the sound. The offered clarity unlike other headsets I've paid more money for. With the Sony 1000X THE COLLEXION, you will get studio-like fidelity. Another feature is spatial audio with what Sony terms 360 Upmix. This takes normal stereo audio and translates it to immersive spatial sound. The headsets offer HD Noise Cancelling with Adaptive Optimization. This provides the user with Sony's HD Noise Cancelling Processor QN3 and their Integrated Processor V3 which the user experience to the environment, air pressure, and fit. The Sony 1000X THE COLLEXION headphones offer very clear call quality as well. It removes ambient sounds that distract the conversation. I found the controls to be very intuitive. The buttons are shaped to enable the user to differentiate between the power, noise cancelling, and listening mode buttons. This allows the use to quick discern the buttons and quickly make adjustments without thought. Battery Life is a really important factor for me. As someone who travels a great deal, I really need the advertised 24 hours of battery life. In between flights, I can get another 1.5 hours of battery life from 5 minutes of charging. One thing that I found to be a little awkward was the continued reference to using the Sony app. I believe that a quality pair of headsets need to stand on their own (and largely, they do). But Sony, please decouple the app from an excellent user experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed review, gpitts!

      We are absolutely thrilled to hear that you are enjoying the studio-like fidelity, exceptional clarity, and impressive battery life of your WH-1000XX! It is wonderful to know that the premium design, active noise cancelling, and 360 Upmix spatial audio are delivering such a great experience during your travels, long calls, and gaming sessions.

      We also appreciate your valuable feedback regarding the Sony Headphones Connect app. Knowing how our users interact with our software alongside the hardware is incredibly helpful, and we will certainly share your thoughts on this with our development team.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great headphones, top quality sound/comfort/ANC!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these Sony “1000X THE COLLEXION” headphones have a silly name, they’re the most comfortable and powerful headphones I have ever used. I’m about 6’3” 220+ with an extra large head, and I don’t even need to max out the size on these which is a first for me! Between the sizing, the band and ear cup comfort, you might not “forget you’re wearing them”, but you can comfortably wear them for hours without head squeezing pain or extra head sweat. ANC is near the best if not the best I’ve ever used, I can barely hear my 8 month old scream with it on right next to her! With the hearing through "ambient sound” mode, I can watch TV/have a conversation with them on and not miss anything! The adaptive modes work well, but call me “old school”, I prefer to just adjust it myself according to what I’m doing at the moment. (My 4 year old loves to randomly say stuff across the house to just yell and ask me if I could hear her through the headphones!) Audio quality in general is top tier, I’m no audiophile, but this is stellar! Call quality is also great, but I’m only able to compare it to my mid tier wireless buds, and it completely obliterates them. I’m not a huge fan of the app, it works fine, I just feel like it should be top tier in this value category. I am a big fan, however, of the fancy touch panel on the right earcup that controls stuff like up and down for volume, forward/backward for skipping, and tapping to answer calls or play/pause! Overall I give these fancy beasts top marks, just make sure this value category fits your budget! If they do, go for it!

    • Brand response from SonyListens
      Posted .

      Hello GlennT,

      Thank you for choosing Sony!

      We're elated to hear that the WH1000XX headphones offer you outstanding comfort and powerful performance, especially with your larger head size and long wear times. It’s impressive that the ANC helps you tune out even the loudest distractions, and the ambient sound mode keeps you connected to your surroundings in a natural way. Your playful stories about your kids and how you use the headphones add a wonderful personal touch that we truly appreciate. We also value your honest feedback about the app experience and how the touch panel controls enhance your daily use. Hearing such detailed insights inspires us to keep refining our products. Thank you for taking the time to share your experience so thoughtfully.

      Best regards,
      -Fred Sony_US