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Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,531 reviews
  • Rated 4 out of 5 stars

    Decent sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones until 2 years in they broke from wear and tear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as noise canceling as they should be. I can rub my shoes on the floor and still hear the scratching with the noise cancelling on while watching tv or listening to music with them. They are also too big at the smallest setting for the headband and slide around on my head. For the price they should be perfect.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphone but theres a better model out now which is the 1000m3

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Few Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Few better for the price. Smooth sound for some alone time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought this during black friday with 150$ off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not great, Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the experience has been average. It's not the best in the market and neither the worst. I was expecting much better all-round sound. I took this for 199$ Thanks giving deal. It wasn't available in any store for a demo, so just had to take it. The XM3 is much better I feel.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great feel but had issues with mine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset felt great while wearing it. The issue i had was with the sound quality. The sound was going in and out and it was very frustrating. Also, the noise canceling was not as great as it should have been. You have to keep adjusting it when different noises come into play.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works great and i love the sound cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones and easy to use. Great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had these awhile ago and she liked them much

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Impressive Noise Canceling Headphones from Sony

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for use while traveling or in the office. Highly customizable and adapts to you and your surroundings. Pros: -Carrying case included for on-the-go users -Built-in microphone for hands-free calling -Bluetooth or 3.5mm input connection -NFC connectivity for easy pairing with smartphones (just tap phone against earcup to connect) -Long battery life - up to 38 hours, much longer than any other headphones I have owned or seen -Sleek, low-profile and modern look -2 modes of noise cancellation - normal and ambient, ambient allows for some external sound -Noise cancellation adapts to shape of your head -Smartphone app for additional customization (EQs, etc.) available -Tap/touch controls on right earcup (swipe up/down for volume control, swipe left/right to skip tracks, double tap to pause, and cup the right earcup with the palm of your hand to allow ambient noise to come through - called Quick Attention Mode) Cons: -Wall plug not included, just a standard micro-USB -Not to be used during athletic/training -Ears did get warm/sweaty during extended wear -Smartphone app is highly recommended to reach full potential of headphones -Bluetooth can't be used while charging

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is terrible, especially at this price point. My $20 Taotronics wireless earbuds are much better than these. I had everyone is the house compare them as well and they all thought the same. Definitely would NOT recommend these Sony headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XXX88, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your honest input. ~Ralph sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Advanced Tech, Less Than Ideal Ergonomics

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    +Awesome noise cancellation +Best in class sound quality +Loads of features and tech +Good look and build quality +Touchpad works well +Battery Life -Button placement not great -Not as comfortable as the main competitor's headset These headphones are loaded with lots of advanced technology as compared to the main competitors, which lends to great noise cancellation performance, but a couple of shortcomings stop these just short of being my favorite noise cancelling headphones. To start, these headphones do two important things very well: they sound great and their noise cancelling performance is top notch. As compared to the Bose QC35 II, these have a more lively sound; bass punches harder, mids are a little clearer, and highs sing more. An added bonus over the Bose are the inclusion of equalization functionality in the Sony app, which lets you tailor the sound a bit to your tastes. As far as the sound cancellation ability of these, I've found they're pretty much on par with the Bose QC35 headphones. The various calibration settings they have work well, but may be a bit confusing for some. Sony has included a wealth of added features which really add to the overall experience of these headphones. In addition to the tweaker settings mentioned above, they've also added some additional features to allow you to be more aware of your surroundings. Place your hand over the right cup and the sound fades out and you can now hear the environment around you. This works great in working environments where you may be approached by others with questions (though, the socially acceptable aspect of this may be suspect). Additionally, they've included a mode which is similar, but that doesn't fade your sound out, allowing you to get a mixture of environment and your sound. The touchpad controls on the right ear cup, overall, work very well. The gestures are more or less intuitive (up/down to change volume levels, double tap to pause/play, etc). Occasionally, I noticed that they didn't register my gesture, but that's infrequent. The only downside to this layout is that double tapping to play/pause is fairly loud on the ears. Also, Sony included a diagram of gestures inside the case; really nice touch, Sony. My biggest complaint of these headphones is that, while they're relatively comfortable, they are not as comfortable over long periods of time as the Bose QC35 II. The shape of the cups is somewhat narrow, so they constrict my ears just slightly. Over time, this lends to a bit of headphone fatigue. They also feel a bit heavier on the head than the Bose (not sure if they're physically heavier, but they feel like they are when on). The two buttons that weren't replaced by the touchpad are the power and mode buttons. Sony did a rather poor job of making these ergonomic; after a couple of weeks of use, I still get the two buttons confused and they're still more difficult to find with the headphones on than they should be. The one primary thing from keeping these as my main noise cancelling headphones is the comfortability of wearing them for extended periods of time. The performance is top notch, the added features are great, and the app extends functionality in ways that actually make these function better. At the end of the day, however, most of the time when wearing these, it's going to be for extended periods of time (most of my work day, on longer flights, etc). For that reason, more often than not I'll choose the Bose.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having read the mostly positive reviews of these headphones, I was disappointed. While I found them fairly detailed and balanced, they sounded too distant. They sounded almost dull. I returned them and purchased the Bose 35s.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It WAS pretty good, but didn’t last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphones were good at first, but it didn’t last long. After less than 6months, they wouldn’t sync anymore and wouldn’t work at all. Eventho I bought the protection, and extended coverage it was not honored

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Even Better Than The Original!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me this is an update to the fabulous Sony 1000X Wireless Noise Cancelling Headphones that I got last year. Those were the best sounding wireless headphones I have listened to. Glad to say the new 1000XM2 continues that tradition of fantastic sound and includes some major improvements. First, it has an app! While that may not seem to be a big deal at first it kinda is for the fact that it hopefully means these headphones will receive firmware updates and improve over time, something last year’s model did not have. I did not see a firmware update when I first turned on the headphones but there are a lot of options for customization. You can adjust the noise canceling from 0 to max as well as apply sound profiles such as Club or Arena. You can calibrate the headphones for optimum sound when you are wearing glasses or earrings. And...it has an equalizer! You can choose from several out of the box equalizer presets such as Bass Boost, adjust it manually, or define two custom presets. Secondly, the noise cancelling, which was already top notch, is improved with personal optimization and atmospheric pressure monitoring. The first will detect what is going on around you, and adjust the noise cancelling to fit. Other competing headphones don't really do this and just apply the same noise cancelling algorithms whether you are standing on a busy street or just sitting in your house trying to drown out the neighbor's dog. It's one of those things that just works and you won't really notice it until you try on a lesser pair of noise cancelling cans. Battery life has been improved significantly to an impressive THIRTY hours of wireless music playback. The older model did 20 hours which is the same as the top of the line model from Sony's competitor that rhymes with your nose. 20 hours is already impressive but 30 means I can almost go my entire work week without a charge. I touched on this in my review of the original but one of the best features of Sony's cans is the "quick attention" feature which allows you to place your hand over the right earcup to lower the music volume and allow ambient sounds to come through. This allows you to talk to the flight attendant (or other distraction) without taking the headphones off your head or even pressing pause. The controls are also more intuitive then competitors because of how easy they are to use. You don't have to fumble around for a small button. Just double-tap the right earcup to pause, swipe forward to skip, back to skip backwards, and swipe up/down for volume. As a bonus, holding your finger on the earcup will activate Siri or other voice assistant. Call quality - this was one thing that was a bit lacking in the original model...sometimes I would have issues with people being able to hear me. I'm happy to report that so far I've had a really good experience using these for calls at work. All in all, I think these are the best noise-canceling headphones on the market in 2017.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These looked great and had decent sound but just doesn’t go as loud so I returned them for the vmoda crossfade wireless 2’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus37, We regret that it has to be returned but appreciate your feedback on your experience with your headphones. Please be assured we take this very seriously and continuously strive to improve our products. -Erin sony_US

  • Rated 3 out of 5 stars

    Good buuuuut?

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sony are awesome. The only draw back is that the noise cancelling is accidentally activated when I am laying in the bed or couch

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Touch controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Top of the line and under $400

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony MDR-1000x are well-designed and sturdy wireless headphones with one of the best noise cancellation we've measured so far. They're comfortable and packed with active features that make them versatile enough for most use cases. They don't have the best sound for more critical listeners, but their overall performance makes them great headphones for every day, casual use. Touch controls takes a little time to get used to, but once you do. Awesome.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s work great for just over a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work great when I 1st got it. But after a while it would not hold a change so I got the new one let’s see how long this one will last.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay. I ended up returning them. My bose has better sound. The newer sony version is good tho. Saving out for a sale on those!

    No, I would not recommend this to a friend
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