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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 566 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class - LED - X720E Series - 2160p - Smart - 4K UHD TV with HDR's picture quality, with many saying it is amazing and still looks new after years of use. They also appreciate its price, easy setup, color, and size. However, some customers have expressed concerns about its limited apps, durability, remote control, and smart features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 566 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! We Love the quality of the picture.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very good, the price is nice and istallesion easy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love it! Good resolution and clear image!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality at this price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a sony TV user and this was our first upgrade to 4K. great value for money and we hope to look no further for an upgrade for next 5 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaptRed, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV, but that goes without saying when you purchase a Sony. Our old Bravia died after 11 years and it was a no brainer to get another Sony. Only negative is that there is only 3 HDMI inputs. More is always better. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the TV for about 4 years and it still hasn’t giving me any problems. The only thing that I have replaced is the remote. It’s been dropped many times by a 5 year old.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Internet connectivity

    Rated 2 out of 5 stars

    Not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality was great but it took too long to set up and then wouldn’t stay connected to the internet. Could not get Netflix. Just wasn’t a great choice.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very Nice Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has natural looking colors. The sound is weak from the built in speakers, using a sound bar makes a huge difference. The included stand seems to be very flimsy plastic for a tv of this size. Buy a wall mount and don't worry about the stand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing I'm not 100% thrilled with is you cant change profiles on the Hulu app. You have to cast from your phone if you want anything other than the main Hulu account. But on Netflix you can change accounts no problem...Other than that the TV is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a TV with the pedestal in the middle so that I will be able to set the TV on a TV stand instead of mounting it to the wall and it fits perfect, great TV at a great price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first smart tv choice but was disappointed at some points. For some reasons, the Youtube app on my tv doesn’t work properly, either not loading or stop responding. it keeps getting some sort of errors almost every other times I turned it on. I called Sony customer support, I was told to reset the tv, it worked fine after the reset but keep repeating the same errors on next 2 days or so...

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi caca, We are sorry to hear this. Please make sure the TV runs the latest software version. Software updates improve performance and provide new features of the TV.
      Regards,
      Vincent sony_US

  • Rated 3 out of 5 stars

    Overall a good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I only say a good TV is because it freezes when watching Netflix or streaming movies. You won't be able to turn it up or down. You can't even turn the TV off till its ready to shut off and restart. If your not going to be streaming then would probably be a great tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This television was purchased for viewing in a bed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been purchasing Sony televisions for more than 30 years because of their high quality and reliability. This new purchase continues that Sony tradition. We are extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS TV HAS A GREAT PICTURE! I NOW HAVE 2-55 INCH TV'S FROM BEST BUY ARE THEY ARE WONDERFUL, PLUS THE GUYS THAT COME AND INSTALL ARE JUST AS GREAT AS THE TV'S ! THANKS BEST BUY!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was shopping for a 4K hdr tv and even tho the website dose not list it as having hdr on the website it dose and looks wonderful streaming Netflix and playing games on my ps4 pro

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a great price for Sony product. The speakers could be better. Audio from off the air channels will be much lower than audio from hdmi units. On full black screen back lighting is visible around edges of screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the tv itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it without a box to save another $30. The two men handling it though left a huge handprint on the screen & I tried everything to get it off but it won’t. Other than that, I do love the tv & no issues

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tv stand and Poor color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color on my Tv is poor and sharpness is not good. This is NOT what I expected from Sony. It's hard to get good answers at Best Buy unless you pay for them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Basic 4K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a great picture in standard 4K but hdr is very dark and lackluster at that . Freezes up now and then . But for a basic 4K Sony tv it’s ok .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great experience with the people who helped me out with my purchase and couldn't pass up on the deal i received on my tv purchase

    I would recommend this to a friend