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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 566 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class - LED - X720E Series - 2160p - Smart - 4K UHD TV with HDR's picture quality, with many saying it is amazing and still looks new after years of use. They also appreciate its price, easy setup, color, and size. However, some customers have expressed concerns about its limited apps, durability, remote control, and smart features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 566 reviews
  • Rated 5 out of 5 stars

    great tv so far...picture and sound is clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have no complaints about the tv so far. is everything we expected it to be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a long time I was thinking to buy A new TV I saw the price on this one in a say these will be mine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv. Good quality. Good resolution. No problem at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 60 Inch Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is it's a 10+, right out of the box. Set it up and turned it on. That's all it took.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, solid build and great display. Have mounted on wall, looks great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    poor quality picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I exchanged this TV for an LG OLED. The picture quality of this TV was not worth the money spent. Disappointed in Sony for this one.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tinytoad, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 5 out of 5 stars

    Love my new tv great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this tv to my friends. The set up was explain to me. Very nice technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV when my other TV died. I've had Sony's before, and I've always been happy with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meets expectations and then some

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv worked perfect out of the box and performs as advertised. 8 months and no issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a Samsung brand family but decided to take a shot at Sony, theTV is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great entry level Sony LED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great entry level and affordable Sony LED TV to experience the Sony branding.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything it has it great...but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has been awesome. It was a good deal, looks great no problems. I wish it had 1 more HDMI. That is all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with the Sony; it has great resolution. I would highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a bigger tv with that kind of base so it would fit on my builtin cabinet. Sound quality is average.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV volume goes down on its on sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know how to control that problem but that shouldn't even exit if that is a function for the tv, how strange

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture and amazing customer service at the Fort Lauderdale Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its a great tv but I wish I had bought the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great TV. Nevertheless, if I had to buy one again, I would choose the upgrade for a better picture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture. Great Value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is that it stopped connecting to Netflix after 3 weeks. I am still looking into the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Great Picture but no App support

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture and sound are great, but if you are looking for a smart tv, this is not it. Sony choose to end support for Apps and now you are stuck with just the 6 default apps. You can not install Apps like SlingTV, HBOnow, Twitch, Google Play, etc. So much for it being a smart tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    color is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this tv fits perfect over fireplace looks like it allways belonged

    I would recommend this to a friend