Customer Ratings & Reviews
- Model:
- KD55X720E
- SKU:
- 5875600
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class - LED - X720E Series - 2160p - Smart - 4K UHD TV with HDR's picture quality, with many saying it is amazing and still looks new after years of use. They also appreciate its price, easy setup, color, and size. However, some customers have expressed concerns about its limited apps, durability, remote control, and smart features.
This summary was generated by AI based on customer reviews.
Poor choice for Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor choice for a Smart TV ... the OS is horrible. It's very limited to the apps you can install. The picture quality leaves a lot to be desired. I purchased this TV in 2018 and it died Feb 2023 -it started power cycling on it's own and two days later it would power off completely with a red light flashing. Sometimes flashing 6 time sometimes flashing twice every few seconds. By March 1st it was in the Howard County landfill. Never again Sony.
No, I would not recommend this to a friendSony sucks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble!! Repaired twice and finally died after 6 years!! Will never buy a Sony again!
No, I would not recommend this to a friendPicture on the tv is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Sony tv not to long ago and it is a nice tv I just don’t like the fact I Can’t my my tv the way I to.I went out and bought 3 different TV mounts and stands that could not fit this tv come to find out you can only put the tv on the wall flush no movement at all and that not the bad part you can only use the TV mount they provide you inside the box which is the TV stand too
No, I would not recommend this to a friendYou get what you pay for, I guess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not a disaster, but it's not great, either. There's a big grey blotchy spot every time the screen goes dark that's totally distracting. I'm returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, We appreciate your feedback. If the TV is still with you, we suggest checking out these articles that may help us out resolving the issue:
https://www.sony.com/electronics/support/articles/00023585
https://www.sony.com/electronics/support/articles/00026287
We apprecite your time and feedback.
Regards,
Vincent
- Cons mentioned:Internet connectivity
Do Not Buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not connect to the internet for prolonged period of times if at all. Which makes the Smart TV part of the TV useless.
No, I would not recommend this to a friend LASTED 2 MONTHS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 1/24/2018. Wouldn't turn on at all by 3/30/2018. Repair a week later was unsuccessful. TV deemed not repairable by Sony on 4/5/2018. Two months out of the box and beyond repair. As of today (4/10/2018) issue is still not resolved. I strongly urge anyone considering this TV to learn from me. Don't do it! Google the model # of the Bravia series before purchase and save yourself the headache. There are hundreds of complaints and reports of the same thing happening to others.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We are sorry to hear this issue with this unit. In this case, you can follow the troubleshooting steps form this link: https://www.sony.com/electronics/support/articles/00153674
Regards, -Jay