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Customer reviews

Rating 4.6 out of 5 stars with 748 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 748 reviews
  • Rated 5 out of 5 stars

    Quality Professional Camcorder

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Cam Corder for content creators. Also a high end option for personal users looking to capture family memories. Highly recommend anyone looking for a quality camera that can do it all very well are a competitive price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devin,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for sharing your feedback about the FDRAX53 camcorder. We are glad to hear that you found the camera excellent for content creation and personal use. It's great to hear that you appreciated the quality of the camera. Thank you for highly recommending this camcorder. Thanks for choosing Sony.

      For any questions or concerns, you can reach us at 239-245-6360.  

      Regards,
      Larry
      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality, Video quality
    Cons mentioned:
    Use with tv

    Rated 5 out of 5 stars

    Size Comparison With Older Handycams

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my camera today. It was described as "Open Box", "Condition Excellent", and I agree. There is no damage or even sign of use on the camera or accessories and everything was included and nicely packed into the original box. I had read some reviews saying this was a larger HandyCam, so I got out my older HandyCams to compare. The largest is a Video8 unit from 1995. I used it 7 years and documented both of my sons' first years and many important family events. The 2002 HandyCam DVD was a nice upgrade in picture quality and convenience. It was much smaller and featured Super SteadyShot, so the video was much smoother. The AX53 is longer than the HCDVD, but not as tall. I expected to use the bag from the DVD HandyCam, but the AX53 is about 1 inch too long and doesn't fit. Well, it does fit with the battery removed but there is nowhere in the case to put the battery. Of the three cameras, the AX53 is much smaller than the Video8 HandyCam, and smaller than the DVD HandyCam in all dimensions but length. In the hand, the start/stop button, picture button, and zoom rocker are right where I expect them to be, so it feels very familiar. One point notes is that the first two came with remotes for recording and for playback, so you can wire the camera to a TV and control it across the room. The AX53 did not include a remote but can use a smartphone to control it. I've used the Sony HandyCams and a long zoom Cybershot for 25 years now, and have never had a failure. The old ones are hopelessly outdated but still work. Expecting this AX53 to continue the family tradition!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Video quality

    Rated 4 out of 5 stars

    Good, not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video/photo quality is great. Menues are understandable but UI is mediocre. It’s kind of a pain to switch between different photo/vid settings. Would love to see more actual buttons instead of having to go to the menu for everything. Camera is a decent size and weight. But don’t expect to be able to take great action footage. Overall this is a good prosumer model that can handle a wide variety of needs. A jack of all trades and master of none.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great Camera for Sports and Wedding Videography

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just finished a season of filming High School and Junior football games. I have 2 of these to get a wide and tight angle from the sideline. Footage is so clear and smooth when filming at 60p. Highlight videos look amazing. I have also used this camera for 2 weddings and finished product looks beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I might just be bias

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed it fully thus far. It cramps your hand at times but it was expected. I appreciate the automatic settings since I just wanted it for basic recording since i’m no expert or have much knowledge on it. I appreciate the option for photos and video that’s a nice touch and night vision is pretty interesting to. I might just be bias since I been wanting this for a while now and finally decided to get it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KMartinez,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our FDRAX53 camcorder. We're glad to hear that you're satisfied and happy with your camcorder. Thanks again for choosing Sony!

      If you have any other questions or concerns, feel free to contact us at 239-245-6360

      Rubychelle

      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great features,compact,light,smooth zoom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super smooth zoom in and out,great battery life,super great picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic quality.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high tech with minimal fuss. Easy to pass around and get great family videos. The image stabilization is incredible even while running around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DennisO,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our FDRAX53 camcorder. We're happy to hear that your enjoy the quality and portability of our camcorder. Your positive comments about its performance are truly appreciated.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Love this camcorder

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m using this for a YouTube channel and it has surpassed my expectations. The video resolution of recording water and watching the playback in 4K is astonishing to say the least!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UntechnicalNerd,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback! We're happy to hear that our camcorder surpassed your expectations in terms of quality and performance. It's always rewarding to know that our efforts to develop high-quality products have paid off.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Excellent camcorder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome video camcorder. This AX-53 can be used for an extended period of time (complete soccer matches). The ZOOM is everything I need. I was not able to zoom in and out quickly enough with other cameras. The best !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyR,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback on our camera. We appreciate your positive comments about its extended usage capabilities and the zoom feature. We are happy to hear that the Sony AX53 camera met your expectations.
      If you need further assistance, please feel free to contact our support team 239-245-6360.
      Rubychelle,
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is great! I have owned other old models of the Sony Handycam and am always satisfied with the camera. Great picture and video quality. The only thing I wish this one had was a neck strap.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goofyme3,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the FDRAX53 camcorder. We are glad to hear the you found it a good camcorder just like your previous Sony camcorders. It's also great to hear that you liked its picture and video quality. Thank you for choosing Sony!
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony Handycam AX53

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera. Autofocus is a little slow when you initially turn it on. Autoexposure works well under different lighting conditions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NealS
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the FDRAX53 camcorder. We are glad to hear that you found it as an excellent camera. It's also great to hear that you liked the auto-exposure function Thank you for choosing Sony.
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Another video camera for me #7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well its def alot heavier then last 4 video cameras.I guess quailty is heavier weights in a lil over a lb.Great incredible zoom.Uploading pro gram playmemories has its issues wit hthis camera.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zlumlord, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our AX53 camcorder. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    Great in low light.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this mainly for outdoor recording. It has worked flawlessly in low light situations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CWilson,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our FDRAX53 camera. We appreciate your positive comments about our camera and its impressive performance shooting in low light environments.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Pros mentioned:
    4k, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent Even in 2020

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the AX53 shortly after the birth of our first child, wanting something that was better for video than my phone (Pixel 3xl). I have zero regrets with this purchase as it's allowed my to effortlessly capture hours and hours of memories in surprisingly high quality. When picking a camcorder, picture and sound quality, and ease of use were the only important criteria. I knew 4K was going to be a must, and contemplated spending more, up to 2.5x more, for HDR (looking at Sony's AX100 and 700 cams, as well as those from Canon and Panasonic). I also was interested in trying to find a camcorder that would shoot in 5.1 surround while in 4k mode, but this wasn't possible inside the price range I was considering. I've owned other Sony imaging products, with my main camera being an a6300, so having a common hot shoe interface was definitely a plus, and I knew Sony sensors are among the best for imagine quality which is what drove me here. After hours of comparison videos on YouTube and reviews and forum posts, I finally landed on the AX53 primarily for one reason: the absurdly amazing optical image stabilization. They describe it as having what is essentially an internal gimbal, and after hours of usage in a variety of scenarios (walking around, zooming in, etc) I can say without a doubt that this is the greatest feature of this camera. Generally, if you're not using a tripod, your videos are going to be annoyingly shaky. This simply isn't an issue in the vast majority of scenarios with the AX53. It's the reason I chose this one over the slightly superior imagine quality of the 1" sensor on the AX100, which is relatively close in cost. That one has no optical stabilization, so the trade-off in image quality was easily worth it. That being said, I'm also very satisfied with how great the videos look. Watching them using the included HDMI cable on both a 55" 4K TV and a 4K projector on a 93" screen, I'm very, very pleased with how good they turn out. The only really semi downside, which would've been better on the AX100, is that sometimes low light videos look less than stellar, especially when compared to what this thing does in daylight. Overall, great video quality though when using the 4K 100mbps setting. Usability with the AX53, like others on the market I suspect, is what I'd consider comparable to a point and shoot camera. You flip the screen open, that turns it on, and you're immediately ready to start taking videos. When you're done, close the screen and it's off. This couldn't be any simpler. Changing shooting modes and settings is also simple, with most of the options being configurable from a button on the main display. One additional option that I didn't think I'd use, but that I'm really glad to have, is the dual shooting mode, where you can record videos simultaneously in full quality, as well as in lesser quality .MP4 files. This enables quick sharing without the need to down convert in situations where you just want to quickly share a video to social media or via text. Great feature. The main downside I've seen discussed with the AX53 is the manual image setting controls. While you can technically set most of the aspects of the image, you can only set one thing at a time, meaning you don't REALLY have manual control over the image. For me, this isn't really that much of an issue, given the cam's auto mode does a pretty great job of getting things right in the vast majority of scenes. This may be a huge sticking point for those who desire complete control over things like aperture, focus, and WB, though. Overall, I am completely satisfied with the AX53. It does it's job very well with no nagging issues. Even though it's a couple years old at this point, the image quality is very good. I would highly recommend this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meh, I like the camera but not user friendly

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to get films crossed over to the computer but the picture quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeganT,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our FDRAX53 camera. We understand that learning the menus and settings of a new camera can feel overwhelming at first, so we encourage you to continue exploring and experimenting with your camera features. About the issue in transferring files, it would be great if you contact our technical support at 239-245-6360 so we can help you with the easiest way to transfer your files,

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    FDR-AX53 Sony camcorder Long lasting battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony’s software to edit film is ending. The battery lasts a long time, but the controls are hard to use as touch screen. Also only out is micro hdmi so hard to find. Bought a card reader but that didn’t work. Not user friendly, but I used it right out of the box learning on the fly. The battery lasted 4 hrs of continuous shooting so pleased about that. Hard to edit film without software. Sony doesn’t support Play Memories anymore and could not export edited film to memory card.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buffy,
       
      Sony commitment to customer satisfaction is our top priority.
       
      Thank you for your feedback about the FDRAX53 camcorder. We are glad that you are pleased with how long you can shoot videos with the camcorder continuously. Although you mentioned that you find the camera not user-friendly, it's good to hear that you were able to use it out of the box. Please check the items included in the box, micro-HDMI cable should be included. If the PlayMemories home does not work for you, you can check our other software called Catalyst Browse. For exporting edited movies, I suggest you use a different medium like a flash drive or a hard drive so that you'll still have plenty of space on your memory card when you shoot videos.
       
      If you have questions or concerns, you can reach us at 239-245-6360.
       
      Regards
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    LA15

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect replacement for an older generation Sony Camcorder. Only wished that the cable that connects to TV was longer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TKJR,

      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the FDRAX53 camcorder. We are glad to hear that you found this camcorder a perfect replacement for your previous camcorder. Thank you for choosing Sony!
      For any questions or concerns, you can reach us at 239-245-6360.  

      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfection for everything I was hoping for it. I am a professional Paranormal Investigator and this is the perfect camcorder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClaytenB,
       
      Sony commitment to customer satisfaction is our top priority.
       
      Thanks for the 5 stars and the wonderful feedback!
       
      We are glad to hear that the FDRAX53 camcorder met your expectations. I'm amazed to know that our cameras can help capture images here and beyond.
       
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera! More powerful than expected. Easy to carry and to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NikaS, Thank you for your feedback. Sony commitment to customer satisfaction is our top priority. Its great to hear your are enjoying the camera and that its ergonomics works great for you. Thank you for choosing Sony. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality camera. The battery life is about 5 hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShahS, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our AX53 camcorder. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US