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Customer reviews

Rating 3.5 out of 5 stars with 90 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers recognize the PlayStation Link USB Adapter for its reliable and fast connection for both PS5 and PC, as well as its ease of use and convenience when switching between devices. However, customers have expressed concerns regarding its limited compatibility, as it primarily works with Sony branded products, and some have reported issues with the USB adapter not functioning as expected or being incompatible with certain headsets.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 90 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    PlayStation Link Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement for my original USB. It was an Easy Connection Link for both PS5 and PC.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Has never dropped connection when im using it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken within a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a replacement plan it’s cheaper than buying a new one every time it barely gets bumped and completely folds in half

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works great until it doesn't

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a Pulse Elite in February. The Link with that one failed around December of last year. Warranty does cover it for a year but they require you to send in the entire headset to replace the Link, which I had no issue with the headset so didn't want to since the replacement process was quoted as taking 2-3 weeks. So I ordered this instead around that time. It is now January and this one has already failed on me the same as the last (won't power, won't hard reset). It's a shame, loved the Pulse Elites but the reliability of these adapters are just miserable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Wireless over bluetooth?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing works for audio. I thought I could use it for the controller to go from Bluetooth to wireless to see if there was less latency, but apparently it only works for the audio, not for controllers. It works good for what it was designed for.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good device but with one small flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a good replacement if you don't want to spend more money for a brand new headset but it still has it random discontent but it works amazingly

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great Dongle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dongle is a great addition to my PS5 and the earplugs. It helps them work wirelessly highly recommend recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Not for original

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only works with updated PlayStation headset not the original ones

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great, feels cheap, breaks easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd PSLink adapter I've owned and the 2nd i've had to buy extra. The one that came with my headphones, I crushed by accident, the second was plugged into my PS5 and simply stopped working. The plastic housing around the USB plug is VERY FLIMSY and will crack if you look at it wrong, be very careful or you will be replacing these again and again.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Amazing amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little tricky at first to connect but after I did was amazing beats paying 160 for a new headset will buy again in the future. Don’t recommend the actual headset though .

    I would recommend this to a friend
  • Cons mentioned:
    Usb adapter

    Rated 5 out of 5 stars

    Great.. But BE AWARE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Playstation Link USB is a great backup incase people want a backup incase they loose thier original Playstion Link USB. BE AWARE THOUGH, the Playstation Link USB is NOT compatible with the original Pulse 3D Headset. It only works for the brand new Elite Headset and Earbuds only. I personally have NOT seen any mention of this on the internet, so for new buyer's, BE AWARE. For those who want to get a replacement for thier Elite Headset or Ear Buds, by all means go for the purchase. It pairs perfectly and works great too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ps5 usb headset replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was quick and easy with the help of my online purchase. Would highly recommend this product for anybody seeking a replacement USB for the Sony. PS five Pro headset. Very simple to use plug it in to the USB port on the PlayStation and hold the button until it starts blinking and that’s it. You’re all set.

    I would recommend this to a friend
  • Cons mentioned:
    Usb adapter

    Rated 2 out of 5 stars

    Thankfully it’s not that expensive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my pulse elite headset. The headset came with one. However I wanted a second dongle for my work computer station so I could switch from ps5 to work computer. It’s not as easy as Sony/PlayStation makes it out to be. It didn’t work like like they made it out to be. It’s either defective or the headset. Regardless it was a waste of money. I’ll just hold onto it incase the original adapter dongle needs replaced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good lil juul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It connects headset to counsel via Bluetooth. I like that it does this

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Very good condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in very good condition, came in a box with the instructions although it wasn't presented fancy in the box. My only issue was the fact that the description was misleading, it does not work will all bluetooth headphones, only sony ones. Mistake on my part, but wish it was explained better for newbies to this part of console. It did indeed work though!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adapter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for ps5 elite headset recently my boyfriend lost his adapter for his and It worked perfect for the ps5 plus elite headset

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great for its purpose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for connecting to a pc. I use this with PS Link ear pods. I can connect quickly between different PS and PC platforms. I connect to work laptop and my phone for music and calls on both. Does not connect to 3R pulse because its not made for that. It works fine for its purpose. Connects faster than other similar items. I am buying a second one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great customer service fantastic help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very convenient and affordable. Thanks best buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works for ps5 headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it in and it works better than the one my headset came with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Works Fine

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as described. Replacement for lost dongle.

    I would recommend this to a friend
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