Customer Ratings & Reviews
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Rating 3.5 out of 5 stars with 11 reviews
would recommend to a friend
- Rated 1 out of 5 stars
Dehumidifier will not last 6 months
JohnnyCosolo Posted
This is my third TCL 50-pint dehumidifier with Wi-Fi so I can watch it from anywhere.... and this is the third time that the unit has failed at about 6 months use, it works great does what it's supposed to I can watch it from anywhere with the Wi-Fi but it just will not last but 6 months and I have to call the factory get another one sent under warranty and that one won't last but 6 months I'm on my third one do not buy this it is a piece of junk, it breaks because it loses the freon R32 which it uses to cool with and it can't be repaired.... code E3 means gas lost in system!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi JohnnyCosolo, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our dehumidifiers are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the dehumidifiers we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Thank you, Alison TCL Customer Support
- Rated 4 out of 5 stars
Very quiet operation but defrost phase is too long
DickN Posted
Unit is installed in a basement with a floor drain, setting on a table and shimmed to level. It replaces a Toshiba unit, which was installed in 2013 to replace a unit that was part of the Gree recall. I hope this TCL unit lasts that long! The ambient temperature is around 55 deg F, so defrost cycles are used. Seems to defrost more often than the the Toshiba did, but could be different refrigerant and a cooler collector. It does appear that the defrost phase (compressor off and fan at max) lasts longer than necessary. The visible frost is gone in about 30 seconds but the defrost phase runs for about 8 minutes, during which time the relative humidity increases by about 4%. The compressor runs for about 10 minutes (fan speed at low) or 12 min (fan at med) between defrosts. I didn't time it with fan at high because the change in fan speed is what I was using to find the ends of the defrost phase. The compressor is pretty quiet. I think if the defrost phase were shortened the unit would be able to get the RH down to the setpoint of 60%. The displayed RH is running from around 62% to 66%. At 55 deg F, it's discharging about 13 pts/day. Display is very easy to read, even at an angle. I'm quite content with the controls but I have no use for the WIFI feature. Had Best Buy offered the version without it I'd have saved a few bucks.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi DickN,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your dehumidifier thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 4 out of 5 stars
tcl dehumidifier review
karl Posted
Had the unit for a month now and it works well. It wasn't clear in the manual if it would shut down automatically when it reached the desired humidity setting. It ended up shutting down but at 5% less humid than the setting. It would then kick on at 5% above the setting. I guess that is just the way this model works. Other than that no problems with this device.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi karl, Thank you for taking the time to provide your feedback. We hope that you are enjoying your dehumidifier thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
Works Great
PS5owner Posted
Love the automatic settings. Good for large open space.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi PS5owner, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your dehumidifier thus far! We hope your new dehumidifier helps to keep your home comfortable and the humidity in check. Enjoy! Thank you, TCL Customer Support
- Rated 4 out of 5 stars
Dehumidifier for basement
Eljay Posted
Arrived safely. Working well, so far. No leakes. Needs to be emptied every day.
I would recommend this to a friend - Rated 5 out of 5 stars
Great product!
EstherK Posted
These seems silly to say, but I love this dehumidifier! The smart settings are awesome and it does a fantastic job in our large basement which has a concrete floor.
I would recommend this to a friend - Rated 3 out of 5 stars
humidifier
TTKH Posted
i bought to dehumidify my room but i returned it due to big crack
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi TTKH, Thank you for taking the time to provide your feedback. We are truly sorry that your dehumidifier arrived damaged. All of our dehumidifiers and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the dehumidifiers we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Thank you, Alison TCL Customer Support
- Rated 5 out of 5 stars
I'm very happy with this purchase.
TODDA Posted
I wasn't sure at first about the TCL brand for a dehumidifier but so far from what I've had, the product has been great!
I would recommend this to a friend - Rated 1 out of 5 stars
Do not buy!
BJR1 Posted
Complete junk. Stopped working after 7 weeks. Getting an E3 error which means it needs freon or has a leak. Best Buy won't let me return it and now I'm stuck w/ trying to work w/ TCL to get it fixed/replaced. Very unhappy!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Trash
Galatasaray1905 Posted
Do not buy this piece of trash. Stopped working after 6 months. Customer support is also trash. Garbage stay away
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Galatasaray1905,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your dehumidifier. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Dehumidifier
EthanS Posted
[Employee of bestbuy] Great for bathroom. Keeps the humidity down - especially in a humid area.
I would recommend this to a friend