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TCL - 55" Class - LED - 5 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1037 reviews

91%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    Dolby Vision Broken After Update

    Posted
    BudgetStuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First off if you read this and it sounds like a deal-breaker then just spend $100 to $250 more (depending on sale prices) and get the "TCL 6-series" (55R617/55R615) which has all the same great features but also has a wider "Wide Color Gamut" greater peak brightness and Full-Array Backlight with "FALD" (FullArrayLocalDimming), which TCL calls "Contrast Control Zones", with a decent amount of "dimming zones" which greatly enhances the capabilities of the Dolby Vision Ive had 2 other TCL tvs in the last 5 years. And those two other both died from backlight/power-control issues. But I still consider them THE BEST tvs for under about $500. All were AMAZING for gaming and were all very color accurate out of the box. Now with this, TCL 55S515, I still stand by those remarks about performance but with the 5-series its got an even better picture and works with game systems even better. 4k content is beautiful, STANDARD HDR is above average just cant truly get bright enough. Now, the reason for the single star deduction, the "Dolby Vision HDR" is horrendous compared to other units ive witnessed with it. One of the reasons for tv manufacturers to put Dolby Vision on their units is that DOLBY themselves are supposed to find and adjust the "optimal picture settings" for the manufacturer and then give them continued directions on how to keep the units optimized. The MAJOR PROBLEM is that when TCL forces software/firmware updates they apparently arent recalibrating to the original Dolby Vision settings because when I first got the tv I skipped the online connection during setup then manually connected a LAN cable and began watching Netflix and VUDU content. The DVHDR(Dolby Vision HDR) enabled videos were beautiful and adjusted contrast/lighting appropriately. Now Dolby Vision in general can be a bit annoying without "FALD" to some because of the backlight reduction for dark scenes but it is normally still VERY watchable. But because of the color, contrast, and gama enhancements it still looks good. Well here comes the dumbs*#t that TCL/ROKU has done. I finally decided to run the "system update" so I could use my "Enhanced Roku Remote" and have the latest versions of all the apps(Channels). After doing this I realized that ALL of the settings I changed in the "Settings" and "System" and all the "Advanced picture settings" and the settings I adjusted using the "Expert Picture Settings" in the Roku App on my mobile device, had all been RESET TO FACTORY defaults. Which to begin with was frustrating to say the least. Well after changing everything back exactly how I had it before I then opened Netflix to finish watching a "Dolby Vision" compatible movie I had been previoysly watching. IMMEDIATELY I noticed nothing looked right. The colors were dull, sharpness adjustments had no effect any longer, "Dynamic Contrast" was now locked, "Brightness" adjustments were way too extreme(i.e. 46 was nearly what 0 was before and 55 was like 90), and the MAJOR PROBLEM was how it was now handling the scene-to-scene backlight/gama highlights brightness. Litterally within a 10 second time frame it would go from being way too bright and washed out(dull colors) to being so dark nothing on-screen could be made out in the picture about 10 times, as if it had a strobe-effect, and there really isnt any inbetween. I contacted TCL about this and was told by the person I corresponded with that, "According to our technical team this is perfectly normal and is how it is supposed to perform" yet after asking him why, he couldnt tell me anything except that same exact quoted line again and then he closed my support ticket. Oh and also in the same support ticket I also asked if it is normal for the bottom edge of the tv bezel to get so hot it nearly leaves burn marks when touched but that question was never addressed. By the way, if this is normal on the TCL 55S515 MAKE SURE TO LEAVE PLENTY OF BRATHING ROOM AROUND THE BOTTOM OF THE FRONT OF THE TV. So I began searching Reddit and other AVForums only to find about 90% of people with the 55S515, 55S517, some with the R617/R615 and even the older P607/P605 and C807 models are now experiencing the same issues that they never had before. I did find a post where one person managed to get a "private beta update" several months back that fixed the problem, at least until the next update. So if you buy this tv, or one of the other models i mention, TRY TO HOLD OFF ON UPDATING AS LONG AS POSSIBLE. But if you absolutely must update, then search google for "Roku Secret Menus" and find the menu, using the correct combination button presses, that lists "Change HDR Mode" and then select that and then select "Open HDR" which enables "HDR10" or "Standard HDR" and will prevent the tv from loading the horribly bugged "Dolby Vision" HDR mode that TCL/Roku has broken with some buggy update. You can also just click "Disable HDR" and watch movies in beautiful full-color and full-brightness 4K "SDR"(which now looks like what Dolby Vision used to minus dynamic lighting). You can always come back to this "Secret Menu" and turn either or both back on. Now if TCL/ROKU fix the problems or at least re-enable the option to manually adjust or disable "Dynamic Contrast" for Dolby Vision HDR mode then it will be nearly perfect. THIS TV DOES NOT, i repeat, DOES NOT HAVE "Full-array Backlighting" IT IS "EDGE LIT" ONLY ON THE BOTTOM EDGE so it also DOES NOT HAVE ANY TRUE "Local Dimming" capabilities which is really necessary for the way Dolby Vision is currently implemented on this model. Local Dimming IS technically still possible with "Edge-Lit" backlighting on tvs but it MUST be "Edge-Lit" along all four sides. Which, along with some of the issues people with the same model and older models experience, it leads me to believe that TCL/Roku are lazily just pushing the EXACT same software/firmware updates out to ALL their models, with and without the capability of "FALD" or any "Local Dimming", as long as they "support Dolby Vision" HDR. Think about it. The way the Dolby Vision is treating the TCL's "Dynamic Contrast" is EXACTLY the same way I have personally witnessed it treating other "high-end" TVs that have any kind of real local dimming capabilities. (OH AS A NOTE TO ANYONE WITH A ROKU TV PLEASE USE THE APP AND TURN OFF THE "Noise Reduction" FOR ALL PICTURE MODES THIS MAKES EVERYTHING CLEARER. ITS A 4K TV FOR GOODNESS. WhitePoint balance and Color Calibration is located here in the app as well)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent 4K HDR TV for the $$$

    Posted
    Lawyer4Ever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me start this review by giving you a summary of the other 4K TVs I have owned, as well as my use case. I think that will inform you as to why I think this is such an amazing TV for the $$$. I have a 65 inch Sony XBR 750D 4K HDR TV, which cost me $1000, and a 40 inch Samsung MU6300, which cost me $399. The 55 inch TCL S515 that I am reviewing fits between these two TVs, but it is easily the best bang for the buck. I am using it in our bonus room upstairs, where it is primarily used by my son for video games on our Xbox One X PS4 Pro and by me for watching cable TV and movies. The S515 works very well for all of these uses, but I would not recommend it for a large room where people will be watching it at an angle, nor would I recommend it for a bright room. Here are my pros and cons, followed by a summary as to why I think this is a phenomenal 4K HDR TV. Pros: -Roku TV Interface - best TV interface out there, hands down, makes it very easy to access the devices connected to your inputs, as well as your streaming apps. -Includes VESA mounting holes in decent location on back of the TV, was relatively easy to wall mount. -Powers on quickly. -Very good picture quality, not quite as good as my Sony XBR 750D, which cost more than twice as much, but as good as my Samsung, which cost almost as much, despite being much smaller (Samsung cost $399, this cost $404.99 on sale). -Good connectivity, has 3 HDMI 2.0 ports, as well as Toslink Optical and Ethernet, and so you can hook up your cable/satellite box and two of your gaming consoles. The Roku software will automatically label your devices but you can edit as well. -4K looks amazing, HDR is better than I expected given the limited peak brightness, just make sure you crank it up in the settings as the out of the box setting is too dark. -Viewing angles are better than expected from a VA panel, but not nearly as good as my Sony XBR 750D, which has an IPS panel. -Micro contrast setting works very well, it brings out the blacks very nicely. -Did I mention the blacks? They look amazing, watching Jumanji in a dark room, for example, illustrates how well this TV does blacks, better than my Sony. -Decent build quality -Price - The price for this TV was $404.99, which is am AMAZING deal considering what you get!!! No other TV gives you this kind of price-performance ratio in my opinion. -Includes HDR 10, but also the higher end Dolby Vision HDR feature. I use the VUDU app to watch many of the movies in my collection with Dolby Vision enabled. -Good selection of options to adjust picture to your taste, including Brightness, Contract, Color, Dark/Normal/Bright HDR, etc. -Works with the Roku iPhone or Android App if you prefer to control the TV using your phone. -Remote is good, its the standard Roku TV remote. No complaints. -Programs on cable TV look very good, the upscaling engine does a good job. The colors are deeper than my Sony. -4K and HDR video games look amazing. -55 inch size is a nice middle ground as far as size, it will work for a wider variety of areas than a 65 inch or 40 inch TV. Cons: -This is not a great TV for a bright room, as it lacks good peak brightness. I keep the blinds up in our bonus room and so I don't need higher peak brightness. -Viewing angles are not great and so I would not recommend this TV if you are going to have lots of people watching it from sharp angles. -Football and other sports look OK, not great like my Sony. -Overall specs are mediocre and so if you are a spec hound, don't buy this TV. Go OLED if you want to have specs to brag about. -A little heavy and wide, you might need two people to wall hang it. -Needs some calibration out of the box, but you can get good starting settings from rtings.com, and then just crank up the HDR settings. They have them too dark. The bottom line is that this TV will do very well for many use cases, including console video games (I don't like using TVs for PC gaming, but that is another story), movies, cable TV and sports. Yes, my Sony is better for watching football but as I note above, it cost more than twice as much. If you can only spend $400-$500, then this is a very solid option. Buy with confidence!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Almost perfect for the price

    Posted
    BenM

    I really love this TV. Almost everything about it is great. Pros: -Price is amazing for what you get... -True 10-bit HDR -4k resolution -Dolby Vision / Dolby Atmos support -Built-in Roku - if you're a Roku user this is even better than some of the Roku devices for a few reasons (see below) -Almost instant-on. My other roku / TVs take a few seconds to turn on, boot up, and get to a point where you can start navigating and accessing your content. This TV/Roku interface turns on almost immediately. -Another thing I like about it is you can mange your entire TV through the ROKU interface, and switch inputs on the Roku interface, and it even shows you a live preview window of what content is playing on that input. For example I have a PS4 and a Steam Link connected on HDMI 1 and 2, but I don't remember specifically which input is which. But if I turn on my PS4 I can see it in the hdmi INPUT mini-preview windows built into the Roku tiles. It's a cool/minor feature that's great. -Some ROKU devices have slower processors which makes everything lag, whatever processor they are using is on par with the Stream Stick+, snappy and responsive and only very minimal lag on some resource intensive apps. Overall no complaints here. -I'm not subscribed to cable/sat service and like to watch Football on an external TV antenna which can be accessed with in the ROKU interface easily as well. -It seems to upscale things pretty well, including my PS4 games (don't have the 4k PS4, but the games do look way better than on my Samsung FHD screen I was replacing) -Watched some shows I've been watching for years and saw them in a whole new way. Can't really describe it but you feel like you're standing in the room with the actors at times. -It has built-in 802.11AC WiFi which is awesome. But, it also has an ethernet jack which is totally unexpected and a really nice and thoughtful feature. I used to have a lot of connectivity issues with WIFI and would love to have had the option to connect to the internet with a hard connection. Now for the cons...there are not many, but there are some: -There is a bit of light bleed in the corners, which I guess comes from the thinness of the display and the backlighting being on the corners instead of directly behind. I don't honestly notice it much and usually only on menus, not in any video playback. In fact I haven't noticed it at all during any content consumption, but it is visible on menus. -Wall mounting this was a bit of a pain. For some reason they chose to include these metal standoffs on the top VESA holes but not on the bottom, which creates a weird angle and because the bottom holes were sunk in behind the casing the wall mount I bought didn't fit. The wall mount kit I bought included like 10-20 different screws, spacers, almost everything you could possibly need for any TV, but I still ended up having to make a trip to the hardware store to get special screws and washers to get everything to line up evenly. It's just a weird setup for the VESA holes on the back and I'm not sure why they did it that way. In any case it's a minor annoyance and something you hopefully only need to deal with once. -The actual picture quality is not A+, I mean it's a <$500 TV (when I purchased), so you're not going to get a $2.5k OLED experience, but for the money I still think it's more than good enough, and if you're upgrading from a Full HD/Non-HDR screen you'll be blown away nonetheless. This was replacing a 45" FHD Samsung TV I bought a couple years ago for the same price and is better in every way, very pleased with it, would definitely recommend based on the features you're getting at this price, hard if not impossible to beat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    5 stars for the price, but has flaws.

    Posted
    Wojovox

    I’m going to edit this review throughout the week as I become more familiar with this product. Initial impression opening box: wow, this thing looks so impressive. It’s thiness and thin bezels and heavy stand legs truly make this look more expensive than it is. Seeing this thing from the front is almost as impressive as looking at it from the side. Gaming: set the picture to game mode to essentially eliminate input lag (and to add, each input can have customized picture settings so you don’t have to constantly change it). It’s quite impressive. I played an hour of Rocket League and it felt no different than when I was playing on my 39” Toshiba 1080p. I chose that game specifically because input lag can essentially break the playing experience due to how fast paced Rocket League is. 4k HDR movies: I played Ghost in The Shell and wow did it look good. BUT, I did have to tweak picture settings to get the desired best picture. The automatic settings made it look too dark. Interface: Roku menu looks poor on the screen. This isn’t on the television end; it’s on Roku’s I think. I use an Apple TV so I’m not too concerned about it, but this is my first Roku tv and I immediately think they need to address the quality of their menu images because it doesn’t even compare to how pleasing Apple TV is on the eyes. The one noticeable flaw (light bleeding): the edge-lit lighting is a compromise for the thinness of this tv and it’s where personal preference comes into play. If you want a higher end HDR experience from TCL, save $150 more and go with 6 series, but if you can compromise on picture lighting for the price and thiness of this model, then go with the 5. The compromise here is just light bleeding, mostly from the bottom 2 corners and this is due to the thinness requiring edge lighting. It’s most noticeable when you’re on a full black screen or when the black bars appear on top and bottom of the image. It’s not the most bothersome thing in the world, but I did notice it immediately because I expected it. This is the compromise I am talking about. To get this incredibly thin and cheap 4K HRD Dolby vision tv, you need to overlook the light bleeding. I personally do not think as of right now that the bleeding will be a deal breaker. Designated room: I think this should be a dark bedroom tv. If you are looking for that bright living room main television, I would recommend the 6 series over this. Current first day summation: for $450, You’ll be hard pressed to find a competitive tv. Even when I was comparing TVs, I found myself ending up just comparing TCL models. I ultimately chose this one for the price, thinness/bezel, and because it’s a 4K with HDR and Dolby vision so my movies look even better. Looking at this in my bedroom right now, I can’t believe just 4 years ago, I spent >$300 on a 39” Toshiba 1080p television. This is the best tv I’ve ever purchased. Of course, I see the $3,000 TVs and they look like you could reach into the picture they’re so real, but at $450 for this quality, TCL is definitely going to be the go-to namebrand for most Americans as the company continues to build their reputation in the states. After buying this, I have no doubt that TCL will soon be a household name.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Backlight Bleed...

    Posted
    EricLane
    • My Best Buy® MemberMember

    TL;DR: Everything is GREAT for the price except the backlight bleed on the corners. Considering swapping out for Vizio which doesn't seem to have this issue. Giving a week to decide. At the moment, wouldn't recommend. Review: I picked this 55" 5 series yesterday after spending a week researching the differences between 4, 5 & 6 series. I read a lot about the 6 series having issues with vertical banding and the 5 series seemed to have better features than the 4 series so I landed on the 5 series. The actual set looks sleek, *good picture, decent sound, functional OS (I have been apprehensive for years to buy a Smart TV because I hard they were slow but no problem here). I picked up Band of Brothers Bluray edition and it looked awesome... until I saw some dark scenes. I noticed some light bleed along the top which wasn't too bad and was willing to overlook but the four corners, especially the bottom corners, have significant light bleed. I altered some of the TV settings like turning brightness from highest to normal and lowering backlight and TV mode settings and it is better but still distracting. I had been reviewing these different models pretty heavily but apparently not well enough because when I googled this specific problem on TCL, it seems relatively common, and I suppose I overlooked this issue on rtings.com. I know this is a budget TV and I didn't expect perfection but if I am constantly distracted from movies, especially in a dark, tense horror/thriller movie, I fear this might just be too much of a problem. I read about panel lottery and some people traded their TVs in multiple times and sometimes the replacement was worse. I read about potential fixes for this problem but they seem to risky for me to try. I could break the TV! When I went to Best Buy to pick this up, I noticed a 55" Vizio e-series TV for $40 more and since I have a 42" Vizio that I have had for 9 years with no problems, I considered going for that instead but I have read in recent years that Vizio prices have gone up and quality has gone down and that TCL took their place as the GOOD, budget TV so I went with my initial decision for the TCL. That being said, after I noticed this issue, I googled the "Vizio e series backlight bleed issue" and I couldn't find any complaints and rtings.com says it is better in that regard than the TCL. I am a little disappointed that I had to turn brightness settings down to compensate for this because I like it brighter and I dread the idea of repacking a 55" tv so I am going to allow a week to get used to it and make the decision next weekend. If I do bring it back, I am going to swap it for the Vizio (although I read Chromecast runs slower than Roku...) I'll try to remember to update this with my decision.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Eric,

      We're sorry to hear that you are not completely satisfied with your TV. Rest assured, our Customer Advocacy Team is here to help and support you. We would be more than happy to look into this and assess what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 4 out of 5 stars

    After 3 sets with the 6 series.....

    Posted
    OssPR

    After 3 sets with VB issues on and DSE on the 6 series I gave up. I own The S405 43in since last year, no problems there. I read review of 5 series on Amazon and Rtings and for some reason(maybe because is edgelit) that display didnt seem to have these issues. I went to best buy yesterday to see if sony 900e had any discounts but it's still at $1000 so no way. I decided to get the 55in 5 series. And WOWWWWW JUST WOW. Is local dimming really that important for me to pay extra $200 with DSE and Vertical Baning on panel? Na. This 5 series doesn't have a single VB issue. No DSE noticeable. I can now watch sports . No dark corners. The tint is much better because the 6 series comes very reddish. This also has a Micro Contrast feature which makes HDR brighter than the 6 series (dont know why) . Blacks are great. Better than last years S405 wich I also own. Not better than the 6 with local dimming but the ratio is 6000/1. I mean if I had known this before. There seem to be some issues on Action Smoothing in the 6 series(artifacts and frame drops) which let me to disable it while I had it. It doesn't happen on the 515. Action Smooth really does a very good job(Guardians of the Galaxy). Uniformity is so good for this price. With the discount they gave me I paid $399 for the 55 inch 5 series and was able to buy a 99$ TV for my daughter plus a sound bar with the extra money left. If you are going for just.movies ..then I'd say 6 is a good buy if you can live with vertical banding. If you watch lots of sports, movies and gaming, believe me , go for the 5 series. Micro Contrast works superb. Only Cons: I would've like for it to be a bit brighter for day use but its brighter than the S405. Minimal clouding. A note: for the 5 series the Action Smoothin and Micro Contrast only comes in the 55inch and 65 inch. No VB, No DSE, Nice contrast, low input lag, brighter HDR due to Micro Contrast. Now I'm happy! BTW I took 1 star is because of all the hassle I went through with the 6 series which I reviewed and TCL just said "those issues are normal" ..they did sent a technician with a new unit which would've been my 4th but it was worst than the other 3. Anyways 5 series for this price is a steal! I don't know if Vizio can match this with their new E series

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV for the price! Lots to like

    Posted
    John
    • My Best Buy® Elite MemberElite Member

    So having had this TV for 3+ months now, I must say I really like it. The TV itself is lightweight, the border around the TV is small and the inputs on the side of the TV are easy to access. As for the important thing the picture quality, I must say I am impressed. Keep in mind I was upgrading from a 8 year old 37" 720p Vizio so my expectations were low, but still the picture is great. HDR mode can tell you when content is displaying in said HDR mode, there are plenty of picture settings to tweak. I recommend turning off Motion Blur, and turning on Gaming Mode if you're a gamer. The remote is fairly simplistic and so small and slippery I've dropped it many times. There are a few caveats. First, I did return the first one I received because of large bright swatches coming from the four corners of the TV. At first I thought it was me, but it definitely was a defective TV. Secondly I've had some random video glitches, but resetting the video settings in SETTINGS sorts that out. Also, mounting the TV to a wall requires some skill because the VESA mounting screws are at different levels, so you need plastic washers likely to make the back of the TV flush to the mount. Speakers on the TV are actually quite good. We have a noisy furnace and after setting the TV to Speech mode in audio settings, we can hear quiet dialogue just fine. The ROKU operating system is awesome. I love that when the TV turns on, it defaults to the menu. My kids are always blasting the TV and this way when the TV turns on, there's no volume. Also lots of free content on ROKU. The TV guide for over the air antenna TV signals is awesome. I've been looking for something like that for years. You can plug in a USB stick and record 90 minutes of TV for playback. You can't save the video, but it's still a cool feature. Also a very nice feature is if you have certain digital movie formats, you can save them on a USB stick and plug them into the USB port and watch via the ROKU media player. I've got a USB hub plugged into the back of the TV (make sure the USB devices are 2.0) and I've got one USB stick for the TV Reply, and one USB stick with all my movies. Another tip if you want to get crazy is putting .jpg images named to the movie file on the USB stick in the same folder. This allows you to setup your own scrolling movie service with the media player ala Netflix. So in conclusion for the amount of money this TV costs, I don't think you can find a better TV. Sure the LG or Sony top end TV's will have darker blacks, looks crisper, travel through time etc, but they cost $1000+ more.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Tried to like this TV, had to return it

    Posted
    RichS
    • My Best Buy® MemberMember

    I was looking to upgrade my 5 year old Samsung 46" with a sub $500 55" 4K HDR TV. My father purchased a TCL 6 series last year and is happy with it. The 6 series was a bit over my budget so after reading several reviews and everybody raving over the TCL's, I settled for the TCL 5 series. First issue was the "extenders" sticking out of the upper 2 VESA mounting holes. The VESA brackets do no sit flush against the TV. The top of the bracket screws into a thin stud sticking out (see photo) and does not look very sturdy. The back of TV is slightly curved so the studs need to be there to mount the brackets straight. Poor design! Then there is the issue I always have with Best Buy. They have a model number slightly different from the one everybody else sells and they remove features to reduce the price. The remote that comes with the BB version is not the voice remote as sold everywhere else. So both of these issues were not deal breakers, but a little irritating to me. Now the deal breakers: Dark picture with some programming, mainly with Dolby Vision. So dark on some movies it wasn't even watchable. I could not adjust for this. The color: looked dull and washed out compared to my old Samsung. Light Bleed: to be expected with edge lit TV's and was noticeable a bit more than my old Samsung. Now the biggest issue: Major sound lag, mainly on one channel (NBC). This one threw me for a loop. Made no since to me that it was on one channel. I swore it could not be the TV and it was so bad you could not watch it. There is no adjustment that I could find for the delay and even if there was, I would have to change it back and forth depending on what I was watching. I connected the same HDMI cable to my old TV and no sound lag on NBC. I returned the TV and purchased a Vizio E55-FI and it has none of these issues. Picture looks better, build quality feels better, and no sound lag.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi RichS,

      Thank you for providing your feedback. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 5 out of 5 stars

    excellent entry level 4k tv

    Posted
    Dazz

    First of all do not be put off by entry level comment , it is just that this TV should not be compared to OLED,QLED or high end LCD TVs as they do have better picture quality but also cost at least 3 times as much. This TV is in the same range as Samsung 7100series or LG 6300 series TVs. I have been using this TV for nearly a month now and have found its performance and quality to be excellent for the price. Here are some pros and cons of this model. Pros. Excellent contrast . Wide color gamut bright and vivid colors. Good motion handling (55” model) of sports and movies. Very good black and gray uniformity . very good up scaling from spectrum cable over the air antenna and streaming sources. Very good range of picture and color settings. some settings can only be accessed from Roku app on phone, tablet. Very good picture quality. Roku interface is clean simple to use and fast. Internet connections on both wireless and Ethernet are completely stable with zero issues. Zero issues with HDR content on HDR10 or Dolby Vision. HDMI ARC works perfectly, I have a Samsung soundbar set up with zero issues. Cons some very slight light bleed but not noticeable when watching content just on test screens. Viewing angle is not great but is typical of all VA panels from all manufacturers, it is an issue with that type of panel. Sound is not the greatest but again that's typical and an issues with thinner flat panel TVs not just this one. Remote is small and the volume buttons on side can be easy to hit by mistake but not a big problem. Brightness in HDR could be better but for the price is not bad and marvel movies for example look awesome on this. Overall I have been very impressed with this purchase and the few cons do not take away from the fact that this a a very good TV and well worth the money. I have watched sports movies and TV shows all with very good picture quality, sharp image and vivid color. Just keep your expectations reasonable as this is not a $1500+ top of the line TV, it is a great value TV though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Picture

    Posted
    Tiger

    I was looking for a replacement 55" TV, and made the decision to look for a "value priced" TV. I didn't really care about all the smart features, but it doesn't hurt to have them. The TCL was the one I wanted, but I did actually bought and returned a couple of other brands based on price that were OK, but not great. BB put the TCL 5 Series on sale, so back I went with another return, and picked up the TCL 55" 5-Series. So far it was been a great decision. There are a few odd things about this unit, most of which have already been discussed in other posts. The initial startup process is a little long and cumbersome, but not awful. The remote is decidedly simple with few buttons compared to lots of other remotes, but it works. The usual TV picture and audio settings are all there, but are a little hard to find until you get used to how they are arranged. The TV defaults to a splash screen that shows all the inputs and all the various Roku apps (which you can customize). I wanted the TV to go straight to my TV source on startup, and finally I found the way to make that happen buried in custom settings. I could go on about some of the other little quirks, but let me just say there is 148 page user guide found online at tclusa.com and NOT included with the TV that explains everything. Its worth reading. The biggest positive on the TCL TV is unbelievable video quality. The 4K up scaling was fantastic. I watched Jurassic Park on Showtime and was amazed by the clarity and depth of images. This was a BIG improvement over the 4K images generated by some of the cheaper 4K TV's I saw. The TV speaker sound is acceptable, but I run digital through a surround system that connected to the TCL just fine and sounds great. To summarize, this isn't the cheapest 4K HDR smart TV on the market, but for around $100 more than the cheapies you get a solid performer with an excellent picture and a reliable Roku interface. Pay a little extra and get a TV you will love.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A very nice TV...and looks great too!

    Posted
    Jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve owned the TCL 5 Series television for about three weeks now. I’ve had time to familiarize myself with all aspects of the television’s functionality. Here is a quick summary of my thoughts about this very nice TV: Pros • Nice, minimalist design • TV powers on quickly • You can view the results of your calibration tweeks on the screen as you are making them. There are multiple calibration options and it may take you some time to get the picture just the way you want it. I used the Internet to find a recommended calibration setting and it’s a perfect setting for my taste. • Clear, superb image • Roku operating system is fast and the availability of apps is robust, to include multiple options for cord cutting • The sound from the TV speakers is average to good and can get very loud if needed Cons • The remote control is pretty basic and there is no back-lighting • The IR sensor for the remote is located at the center of the bottom bezel and is somewhat blocked even by my smallish cable receiver box. A sound bar or center channel speaker with a higher profile would probably block this sensor. Just be aware of this so you can arrange your cable box, center channel speaker or sound bar accordingly. • The sound from the TV speakers can get very loud, but quickly loses fidelity as you increase the volume. Adding a sound bar or other AV receiver/amplifier and speakers options is a must • The contrast ratio is good, not great. You would probably need to go up to the 6 series or pay $200 more and up to get a better contrast ratio. For most people the contrast ratio on this TV will be just fine. Overall, the TCL 5 Series TV seems to be a great performer at a very nice price point. I will update my review later as needed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    From Happy to Saddened

    Posted
    JRG86
    • My Best Buy® MemberMember

    Bright colors are amazing! I just got this for Christmas and have been watching it for the last week. I haven’t had a TV for a while because I work so much, that it didn’t make sense. I heard TCL was the way to go. After a lot of consideration around different brands, I selected this model. All was fine with TV programming and a few movies in the Daytime, but tonight’s dinner and movie date blew my mind. The 5-6” Light leaks in every corner of every dark scene made my stomach hurt. Really TCL? Manufacturer defect. Obviously the body wasn’t build around the potential issues. I can’t believe how bad it is. Literally every dark scene is hard to watch because all I can see is white blotches everywhere and it made it so difficult to enjoy the film. I wish TCL offered something to customers, since this is such an obvious problem that I’m now seeing in reviews. Deeply disappointed, but luckily I’m in the holiday return policy. Just a shame that this is how it looks, and that I had to wait to open this gift, spend forever getting the arc system to work, mounting it, and now this.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi JRG86,

      We're sorry to hear that you may be having some trouble with your TV. The lighting problems that you have described seem rather odd. Rest assured, our Customer Advocacy Team is here to help and support you. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 5 out of 5 stars

    Impressed with TCL

    Posted
    4picture

    I actually work in post finishing and we create and color content for features for theatrical release and home video HDR Dolby Vision and HDR10. i say this because i have seen the content created on $20k monitors from the orig cam files and viewed in pristine conditions. that being said my thoughts on the TCL at only $449 was actually quite impressive. it was good right out of the box but i did tweak some adjustments and the picture looks great now. Dolby vision content looks great. i mean at this pricing point and with a company starting to make a name for it self and with the feature set it offers, Dolby Vision and roku setup. You will be hard pressed to find something else better at this pricing point not mention tvs that are even priced higher. sure side by side against a $3,000 tv you will notice some things but for only $449 this is a great offering to the average consumer. at the lowwe end budget spectrum this is better than the category its in by a long shot.. not perfect but provides performance and features way above its pricing point. only thing you need is a sound bar and i would recommend the Vizio 3651 5.1 which nothing beats that at that pricing point being 5.1. i was lucky and picked that up on sale for only $200 couple week ago. normally 250..

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great value Great TV

    Posted
    Zippy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am VERY happy with this purchase. The price was more than right, the availability was there in the store. The TV out of the box was great! If you have a couple minutes to look online for some better settings then what is out of the box, you will be very surprised. My home configuration is: xBox One S, I stream Hulu, Netflix, Vudu, Youtube, etc. I had to learn some setting changes on my xBox to get the HDR/4K to work properly as well as go onto my Netflix account and include the 4K streaming for a small cost. The Hulu is not 4K but that is ok by me as the picture quality is still very good. When you are setting this TV up and using it, keep in mind, this is the top of the lowest level of 4K TVs. I mean, if you spend a bunch more, then you can get more bells and whistles...this TV had the HDR and 4K that I wanted. Be careful, other TVs that say/show HDR do not really have it, this TV does. I got a deal on this TV and Best Buy was the cheapest....and I mean I looked everywhere, they were the lowest price. Then a week later, Best Buy made this TV even cheaper!! So I contact Customer service via online chat and they gave me the $30 refund to cover. I do recommend you purchase the extra care/warranty as you know how TVs are, they work until they dont. I also recommend you purchase a 60Hz HDMI cable if you do not know if you have one and it is older....it is NOT 60Hz, it probably is 30Hz and YES, that will make a big difference. I made the move from 43inch 1080P to 55 4K and am very pleased. Once I learned how to adjust my settings, I'm very much pleased. if you experience the "soap opera" effect, then do a little looking on the internet, change the settings and suddenly all is great. Last comment....repeating myself when I say Best Buy was the lowest price AND this TV has the HDR that is real. Enjoy your new TV!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice 4k TV. first impression

    Posted
    justmeok
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    OK,I researched liked crazy,I looked at them all in this price range.($400 +/= ) almost went with the Toshiba 4k,but something told me to do more research on theTCL.This brand has been around longer than I thought,and had a great company profile.Up and coming here in the States,currently #3 in TV sales. So with all that,i decided to go TCL. My first impression is,very nice with Roku.Real easy to maneuver thru set up. I like the home screen that shows you whats hooked up and whats playing,pretty clever.Out of the box the picture was alittle bright for my eyes,so I grabbed my calibration disc and checked it out,only had to adjust a couple of things,shut off all the factory enhancements,and put the sharpness all the way down to zero.It lets you pick movie,bright,brighter,brightest,I chose the movie setting with the pic on warm and normal.I'll tweak it somemore later,as for the Roku I'll set that up soon,seems real easy,everything is spelled out for ya.I gave it 4 stars because i'm not finished with it yet.I like the picture,did'nt expect OLEG quality ( crazy to spend thousands!! just me. )At $400 bucks this TCL 55 inch is a real treat,I went with the 5 series,gives ya alittle bit more in tone Speakers were ok not crazy KLIPSCH like,wont use them however,i set up a surround for that.If your on the fence,dont be. TCL has got "GAME ON ". Look for me to add another review in about couple weeks,it'll be in more detail,thanks for reading.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I think TCL cuts cost with cheap motion processors

    Posted
    John

    I loved the TV at first and almost rated it 5 stars. I apologize to the other reviewers if they have not yet noticed how bad the set really looks in the ways I am about to describe: I would almost swear the first 2 weeks the TV looked better than after that time window. Either that, or I am just now noticing all the problems with the 55S515... The problems (most distracting): there is a lot of motion trailing and the tv cannot handle camera zooming worth crap. While I was watching Top Gear, as the car was flowing past some buildings, the windows looked like you were passing through water or in a hologramic type of motion - like the shape was wobbly and weird. Looks like a cheap picture but not as cheap as the Sharp I bought several years ago. I believe I am done with "budget" sets. In hindsight, I noticed a show looked bad on Acorn (Midsomer Murders) but I thought it was only on Acorn because I found the show on Netflix and it played just fine (I found the same exact place where the problem was most noticeable). Now 2 weeks later, I notice it happening on Hulu (Property Brothers) and Netflix (Top Gear). This TV may be good for gaming but I believe watching TV on it sucks. I imagine TCL skimps on their processing units and that is why it sells sets that appear high-end as affordable. I notice TCL tvs have the visual appearance of low-end tvs in their handling of motion and zooming. I do not know the technical terms but I know it when I see it and describe it best I can. I have used the settings from rtings.com. I have played with all the different motion and contrast options but the tv problems seem unfixable. There is also some issues with the contrasting imo. I wish I could return but I am outside of my return policy window (only 15 days, I notice the problems most on day 20). I advise to check out another brand as this is my 2nd attempt with TCL (purchased last year's P6 series and it had judder issues worse than this one). I'll probably stick to Samsung with a possibility of LG or Sony from now on. I really hate hurky-jerky looking tv pictures.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value 4K TV

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did a lot of research since I was looking to upgrade my primary TV to 4K. This TV is a great value with a lot of nice features. I watch mainly movies and tv so I can't attest to gaming performance. Pros: Value- Under $500 for a 4K tv with: HDR, Dolby Vision, and WCG is a great deal. Picture Quality- Both standard HD and UHD content on this display and both are sharp, Dolby Vision content looks especially great. The picture settings (especially the HDR mode) needed slight adjustment but this is very easy to do. Roku - Interface is easy to use although I mainly use Apple TV 4K for streaming so I can't attest to performance. Design- For a budget TV, this model has nice metal finishes (an upgrade from the plastic on my old Vizio) and its a very thin display at the top giving it a nice look. Stand is solid and elevates the tv nicely. Cons: Bleeding - As some other reviews have noted, there is some light bleeding on this tv. It's not super noticeable unless you are looking for it. Mine mainly happens in the bottom left corner and seems to be especially visible with HD, not 4K content. Overall, its not that noticeable and, for me, not worth the $100+ upgrade to the TCL 6 series or other more expensive model. Remote - The Roku remote is fine, I found it a bit small but its a personal preference I suppose. No microphone and no headphone jack. Overall, the picture quality of this tv is going to be a notch below a top tier set but there is also a substantial difference in price. So if you want solid picture quality at a solid price, this is a tv to strongly consider.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent TV, but I do not like the remote

    Posted
    TimL
    • My Best Buy® MemberMember

    Overall, this is a good TV for this price point, but the remote could be better. This TV has a decent picture quality and side-to-side viewing angle. I like the way Roku TV is the menu system, instead of just an app launched by the TV's menu system (In other words, the tuner, input selection and TV settings are all integrated into the Roku menu.) Out-of-the-box, the brightness was set to max and I had to bump it down a bit. I have only had it a day, but the Wi-Fi was easy to setup and has been a rock-solid connection. If you have never used a Roku, this remote may not bother you. But, if you regularly use Roku, this remote will annoy you right from the start. Although the layout is fairly consistent with Roku products, it just feels cheaply made: 1) When I first closed the battery door, I had an issue getting the door closed all of the way. It took a few tries to close it without leaving a 1/16" gap. 2) The buttons press unevenly, and emit a "click" sound when pressed. 3) At first I thought the buttons were not working well at all, but then I realized this is an IR remote instead of RF remote like Roku users are accustom to. And, it seems subpar for an IR remote: the range is poor, and your aim has to be spot-on. If you do not see the light below the name plate blink when you press the button, the IR is not being detected by the TV. I might try to buy a second remote, because I have an uneasy feeling that this remote will not last the lifespan of the TV itself.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    ARC Audio Set-up Problems

    Posted
    JackKnife
    • My Best Buy® MemberMember

    I purchased this TV based on a PC Mag review touting all sorts of features. The Roku TV menu & apps as well as being able to plug your headphones into the remote, etc. Well, you can't plug headphones in the remote and the Roku TV app is fine and relatively easy to navigate. The sales rep was helpful and he stated that the TV was not bluetooth enabled, but I didn't see that being an issue for me since I have a Denon AVR 5.2 s510BT receiver that is bluetooth enabled. Everything sounds fine and the picture looks pretty good; just in time to catch some of the Stanley Cup Finals and the Warriors clinch a trip to the Finals. The problem I have is connecting the Audio for the Roku TV Apps like netflix & youtube through my receiver through the ARC connection. After a bit of online research and some troubleshooting I found myself back in store for a longer HDMI cable and decided to pick the sales personnel. Basically, what I as told is that the Arc connection can be spotty and unreliable with even the high end receivers. Well, that doesn't make too much sense for the consumer to have a feature that doesn't work. Running the Roku TV sound through your home theater system shouldn't be that difficult. My solution is to stop trying to make the ARC connection work and just use the optical audio connection. I've got sound now, but only the L & R speakers and the sub woofer. I'll spend some time fiddling to get the center & Rear Surround speakers to work. On a positive note, the picture quality is great. And as others stated, you can customize the video settings easily to optimize the picture quality that suits your preferences. The in store ad listed this TV at a motion referesh rate of 120, but it's listed elsewhere at 60. Not sure which is true at this point, but I didn't have any complaints watching the games today.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Upgrade From The 4 Series

    Posted
    JustinVames
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I replaced my 4 (2017) series with this 5 series (2018) yesterday. Completely different motion ratio, brighter picture, refreshing colors, more advanced picture options, and a faster processor. Things That Blow The 4 Series Out Of The Water. Dolby Vision And HDR. Micro Contrast Allows Dynamic Contrast In One Or More Areas On The Display. Backlight Is Superior. Action Smoothing Still Leaves Very Sharp Picture. Gamma Has Higher Color Ratio. Great For Gaming, Way More Advanced Processor For Anti-Lag. Body Of TV Is A Nice Heavy Metal, Body Is Super Slim. Can’t Beat The Price Overall I would buy again for my man cave or buy the upgraded 6 series. Tcl really stepped up their game, almost on par with Sony and Samsung in 2018. It just keeps getting better at a very nice budget price point.

    I would recommend this to a friend