The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1 of 1 review
Rated 2 out of 5 stars
Sounds great but...
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The speakers sound great with good bass but some flaws.
First, they started randomly cut in and out. I finally was able to figure out that the 2.4 frequency from my modem was interfering with the 5 ghz the speakers need to operate. I had to turn off the 2.4 ghz in order for them to work properly but now things I have that can only run off 2.4 ghz can't work. For $300 a pop speakers I shouldn't have to choose what items I want to run properly.
Second, the tv seems to have a tough time calibrating with them. The first couple of times it was fine but now I have to run it multiple times for it to finally figure it out. And this is all with the speakers within 5ft of the TV so it's not like they're out of range.
I would recommend these speakers because they sound great but be very aware.
I would recommend this to a friend
Brand response from TCLExpert
Posted .
Hi MikeD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
