Customer Ratings & Reviews
See more imagesTORRAS - COOLiFY Cyber Ultimate Cooling Portable Neck Fan, Cooling, Heating, and Fan Rechargeable with 6000mAh, Neck Cooler - Cascade Black
- Model:
- X00FG6A022
- SKU:
- 6615977
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 3 out of 5 stars
Not worth the hype
Snoopy25 Posted
I liked the design and the idea but unfortunately it didnt do what it said it would. It would not cool and was actually hot to the touch even after confirming theough the app that it was on th me cool mode and not heat. The fans woould blow but if the air is hot and humid the fans onlh blow hot and humid.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Great cooling neck fan.
Cooper25 Posted
I've been using the Torras Coolify for the past week and here are my thoughts on the product. This product does what it advertises. It's a cooling system that you put around your neck and it works great. I live in a hot climate (it already hit 100 degrees in the second week of April) so having a portable cooling device that's not cumbersome is something that I'll get a lot of use out of. The interior of product cools in three different sections. The left, right and back of the neck. The cooling sections provide cold zones throughout the interior. So it's not just cooling from the fans, the inside gets cold. Very cold on high intensity settings. There are two flexible sections separating the three zones. This allows for maximum comfort without feeling tight around your neck. It also has fans in all three zones that provide airflow to those sides of your face. You can choose to only cool the back or only the sides via the app controls. Speaking of the app, this is a product that you need to download the app to maximize your usage. You can control the temperature intensity and zones that you would like the cooling. For example, the fan noise can be bothersome at high speeds. Let's say you don't want excess noise but still want the cooling effect. You can choose only the back of your neck for less fan noise or you can set the fans to lower speeds, which does decrease the cooling effect. I also like that you can set your favorite setting so it jumps to that immediately when you turn it on. As for the battery life, my testing has indicated about a two hour life span. Obviously the power that your choose to run the neck fan at is going to affect this. I typically ran 60% power. The cooling felt good to me and the fan noise wasn't too bad. As for the cooling, it really does a great job of cooling your head down. Anyone who has been in major heat knows that cooling your neck area alleviates a lot of the heat to your head and improves your total comfort. Sometimes the cooling zones got a little too cold and I had to decrease the intensity. If that is not a ringing endorsement for this product I don't know what is! If you're looking for a highly effective portable neck fan that does more than just providing breeze to your face, I'd highly recommend the Torras Coolify.
I would recommend this to a friend - Rated 5 out of 5 stars
Nice buy
AmyL Posted
excellent product! Bought for a tropical trip, it worked well
I would recommend this to a friend - Rated 1 out of 5 stars
Not as advertised
John Posted
I was looking for cooling. The device offers the back of the neck and the side of the neck to be cold by coils that cool the skin. However, the air that blows out of the unit is the air from the room you are in and it defeats the purpose if it’s warm air blowing against your face. I wish there was a way that they could change the mechanism to produce Cooler air. I tried it in the house and it worked OK. When I used it outside the additional weight and the suction of the warm air as it blew directly on my face created for the humidity and sweating. The box promises a cooling experience, but it is not as advertised. Some of the people in the reviews have given it five stars and indicated it works. They don’t suffer from Cranial facial hydrolysis. It is a terrible condition to live with during the summer months when your head slowly leaks like a shower faucet and nothing but a ceiling fan and an air conditioner cannot alleviate. This is a nice concept, but if they could go one step further and create a cooling device That cools the coils as it’s blowing the air out then I think it would be purposeful.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Dear Fan，
Thank you very much for taking the time to share your detailed experience with our neck air conditioner. We truly appreciate your honest feedback and the thoughtful suggestions you’ve provided.
We understand your concern regarding the airflow and the cooling effect you expected. Please allow me to explain: this device does not work by blowing cold air like a traditional air conditioner. Instead, it utilizes a cooling plate at the back of the neck, which directly cools your skin to help lower your body temperature. The airflow you feel is actually ambient room air, mainly to improve comfort and heat dissipation rather than provide chilled air.
However, it’s also possible that the cooling mechanism itself is not functioning properly. To help check this, please try the following:
If you have an air conditioner indoors, set the room temperature to below 25°C, then turn on the cooling mode of the device. See if you can clearly feel the cooling on the back of your neck.
If there’s no noticeable cooling effect even in a cool room, it may indicate that the internal TEC (thermoelectric cooler) of the device is damaged.
We’re sorry to hear that the experience did not fully meet your expectations, especially when used outdoors in hot and humid conditions. Your suggestion about integrating cooled air into the airflow is a valuable one, and we’ve already shared it with our product team for future improvement considerations.
If you need further assistance or find that the device has a fault after your check, please don’t hesitate to contact us — we’ll be happy to help resolve it for you. You can reach us at:
📧 Email: support@torras-global.com
📞 Phone: +1 888-881-8818
Thank you again for your support!
- Rated 5 out of 5 stars
A True Personal Air Conditioner
AlanD963 Posted
Years ago I tried another brand which looked similar to this, but it was only just a fan, blowing the air around your neck, and if it was hot out, and you were sweating, the evaporation did have a cooling effect, but the cooling wasn’t coming from the device. The Coolify cyber actually does blow cold air, just like an air conditioner. This 2025 model is supposed to be the best yet.. The Cyber has three modes. Cool, Heat, and Fan. (probably just like the HVAC system in your home.) You can save battery on hot days by just using the fan mode. As I said above the evaporation of your sweat will cool you, but when you set the unit to COOL is where it really shines. In less than 20 seconds you can feel the unit blowing cold air on you. I’m not sure how its technology works, but just trust me, it does. When you first put the unit on, if you’re not used to feeling weight around your neck, it feels kind of heavy, but not uncomfortable. The neck piece is flexible and just hugs your neck. You don’t feel as if it’s going to fall off. It has the obligatory app, which controls every feature, so you don’t have to feel around for the proper button on the unit. It linked up immediately and has been rock steady. On a cool day, the HEAT mode would be really great. You get an immediate warm feeling around your neck. The fan turns off, but It’s not really necessary in this mode. It’s amazing to me how versatile this thing is. You’ll love its case, it has such a premium feel and will keep the unit safe. The only negative I could find is the instructions are VERY minimal. What there is, is printed in “mouse type” on little folders so you’ll need to have your glasses handy. The good news is much of its operation is intuitive. Just make sure you download the app, and then experiment. You’ll figure it out quickly. If you’ve never tried a ‘personal air conditioner’ I think you’ll really like the Coolify Cyber. It’ll be a great companion when I’m mowing the lawn this summer.
I would recommend this to a friend - Rated 1 out of 5 stars
Not great
Andry Posted
This works great if it's 80 and no humidity. When it's 90+ you can't feel it. It blows hot air around and the cooling doesn't work. It does feel high quality and really well built. The packaging was also very nice. The controls were easy to use as well. I used it in my car since I don't have AC and I was hoping this would help but it didn't. I returned it.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Hello Andry,
Thank you for sharing your experience and for recognizing the quality and packaging of our product. Regarding the issue you mentioned about performance in high temperatures, it may be related to the usage scenario and method. If possible, we kindly invite you to contact us directly at our after-sales email [ support@torras-global.com ]. Our dedicated team will be happy to provide you with detailed guidance and solutions.
We truly value your feedback and hope to help you get the best experience from our product. We look forward to hearing from you!
- Rated 1 out of 5 stars
Personal cooling device
Mikeperry Posted
For the price, this product did not work very well at all. Decide with the motor on it got warm, which defeated the purpose trying to keep cool. I would not recommend this product to anyone
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Hi Mikeperry,
Thank you for sharing your feedback.
During operation, the motor and cooling system naturally generate some heat as part of the cooling process. This is normal for wearable cooling devices and does not necessarily indicate a product issue.
If the device becomes unusually warm or the cooling performance does not meet expectations, we encourage you to contact our support team at support@torraslife.com for further assistance. Our team will be happy to help evaluate the situation and provide appropriate support.
We appreciate you taking the time to share your experience.
Kind regards,
TORRAS Support Team
- Rated 3 out of 5 stars
AC neck fan!
Colin Posted
On high AC mode about 2 hours of battery life , for a line cook in the summer months it helps but ive had to buy multiple to interchange throughout the shift.
I would recommend this to a friend - Rated 5 out of 5 stars
I use this everyday!
Tyler Posted
Bought this product with ease! A crew member helped me out to find it!
I would recommend this to a friend - Rated 1 out of 5 stars
Coolify TORRAS
ErrandsYouHate Posted
This item was returned. Unfortunately I didn’t notice any comfort even indoors with temp of 69° to 72° there is a metal plate which gets slightly cool but the air coming out of the vents is just fan air not AC cool air. Also when this thing is running, the bottom part of it, which sits on sides of both shoulders gets warm like when your laptop runs a little warm. So that feels a little redundant as you will feel the warmth on the bottom sides of your neck. Also when switching to warm mode, the metal plate only slightly gets warm and no warm air comes out, in fact no air comes out whatsoever. I have this device to a few people to try and all said not bad for a neck fan! They thought it was about $40. I really don’t know how these positive reviews are getting posted. But if the company thinks I might have got a dodgy one then please send me a device that they have tested and if it works, I’ll be happy to purchase it.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Dear Customer，
Thank you so much for taking the time to share your experience — we’re sorry to hear the product didn’t meet your expectations. We understand how frustrating that can be, and we genuinely appreciate your detailed feedback.
We’d love to provide a bit of clarification that may help:
The COOLiFY device uses semiconductor cooling technology, where a cooling plate rapidly lowers in temperature upon activation to provide direct relief to the neck area. It’s important to note that it doesn’t blow cold air like a traditional AC unit — the cooling effect is localized and felt through direct contact with the plate, while the side vents circulate ambient air for support.
From your description, it sounds like the unit may not have been fully optimized during use — and we’d be happy to walk you through how to get the best performance from it. please kindly reach out to us via support@torras-global.com or call us at +1 888-881-8818. and we will try our best to provide you with satisfactory after-sales service.
Thank you again for choosing TORRAS.
Best Regards,
TORRAS Customer Service Team
- Rated 3 out of 5 stars
Working so so
Jbkwon Posted
It works good with mildly hot weather but it doesn’t work that good with real hot weather such as above 85 F.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
I wish it worked for me
Boston Posted
I bought this to bring on a trip to Washington DC during the first week of July. I run very hot, so I was hopeful that this would work for me based on some of the reviews, but unfortunately that was not the case. I think a battery operated fan would have been more effective. I am not even sure how this is supposed to function? The surface did get cool/cold, but also collected lots of condensation and the fans did very little to help. Whatever cooling that was being done by the plate and fans, it was no match for Washington DC in July. I imagine if you do not run hot, but just want something to cool you down a bit, this may work. If you are like me and sweat just sitting in the heat, then this does not help - even with this device running at full power, I was the sweatiest person in my group by far.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Dear Boston，
Thank you so much for taking the time to share your experience. We’re sorry to hear that the Coolify Air didn’t meet your expectations during your trip to Washington D.C. in July — we completely understand how challenging it can be to stay cool in such extreme heat and humidity, especially if you tend to overheat easily.
The Coolify Air is designed to provide localized cooling through the neck plate and airflow, helping to make hot conditions more bearable. However, it’s not intended to fully replace air conditioning or eliminate sweating entirely in extreme outdoor heat.
We’d love the chance to help you get the most out of the device — or check if your unit is functioning properly — as the condensation you mentioned and limited airflow could indicate a potential issue. Please feel free to contact our after-sales support team support@torras-global.com or call us at +1 888-881-8818 , and we’ll be happy to assist you further.
Thank you again for your feedback — it helps us improve and better serve our customers!
- Rated 2 out of 5 stars
Not for people with hair
LaurenH Posted
If you have hair...good luck this thing will eat it to pieces.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Thank you so much for sharing your experience — we're really sorry to hear this happened.
Our neck fan is designed with a bladeless structure, which is typically very safe and gentle, even around hair. That said, we understand that everyone’s usage habits may differ, and we'd love to help. If you reach out to our customer support team at support@torras-global.com, we’ll be happy to walk you through the best way to wear and adjust the fan to prevent this from happening again. Your comfort means a lot to us, and we're always here to help.
- Rated 2 out of 5 stars
Returned it
SergioR Posted
I had to return it, battery only lasted about 2.5 hrs, not even 1/3 of my work shift. Performance is also "ok", I was expecting a way better performance
No, I would not recommend this to a friendBrand response from TORRAS
Posted
- Dear Customer,
Thank you for choosing and trusting TORRAS. Your choice must have been carefully considered. We understand how frustrating it can be and we appreciate your patience.
The battery life of COOLiFY Cyber is 2.6-15.5 hours (depending on the operating mode), and it supports use while charging. If the battery life of COOLiFY Cyber you received is 1 hour, please kindly reach out to us via support@torras-global.com or call us at +1 888-881-8818. and we will try our best to provide you with satisfactory after-sales service.
Thank you again for choosing TORRAS.
Best Regards,
TORRAS Customer Service Team
- Rated 1 out of 5 stars
Could be better, not worth it
NomXam Posted
Bought this for a trip to Florida. This thing could not handle the Florida heat. Couldn't feel the cooling feature at all outside. The fan on full blast is decent, but with that and the cooling feature turned on, this thing last about 1.5 hr before it dies. Ended up returning.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
- Dear Customer,
Thank you for choosing and trusting TORRAS. Your choice must have been carefully considered. We understand how frustrating it can be and we appreciate your patience.
The battery life of COOLiFY Cyber is 2.6-15.5 hours (depending on the operating mode), and it supports use while charging. If the battery life of COOLiFY Cyber you received is 1.5 hour, please kindly reach out to us via support@torras-global.com or call us at +1 888-881-8818. and we will try our best to provide you with satisfactory after-sales service.
Thank you again for choosing TORRAS.
Best Regards,
TORRAS Customer Service Team
- Rated 1 out of 5 stars
Portable cooling
DwightC Posted
Doesn't help in extreme heat. This may give temporary relief if taking a walk. Not recommended for outside work.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Hi there,
Thank you for sharing your honest feedback. I'm really sorry to hear that the product didn’t meet your expectations, especially in extreme heat conditions.
You’re absolutely right — the device is designed to provide personal cooling and temporary relief, rather than functioning as a replacement for heavy-duty cooling equipment in very high temperatures or outdoor work environments.
That said, your experience is very important to us. If the product isn’t working as expected for your needs, we’d be more than happy to help find a solution for you. you can contact us via support@torraslife.com
Thanks again for your feedback — it really helps us improve.
- Rated 2 out of 5 stars
The little neck fan that could
Jchav87 Posted
Worked out well enough for the 1hr & 45 min that it lasted. bummed out it didn’t last longer.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
- Dear Customer,
Thank you for choosing and trusting TORRAS. Your choice must have been carefully considered. We understand how frustrating it can be and we appreciate your patience.
The battery life of COOLiFY Cyber is 2.6-15.5 hours (depending on the operating mode), and it supports use while charging. If the battery life of COOLiFY Cyber you received is 1 hr & 45 min, please kindly reach out to us via support@torras-global.com or call us at +1 888-881-8818. and we will try our best to provide you with satisfactory after-sales service.
Thank you again for choosing TORRAS.
Best Regards,
TORRAS Customer Service Team
- Rated 1 out of 5 stars
Do not buy
JohnnetJ Posted
Mine stopped working the first day I got it. Customer service at Torras is terrible. I’ve been emailing over a month for a resolution to no avail. I do not recommend.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Hi JohnnetJ, thank you for sharing your experience.
This is not representative of the typical performance of COOLiFY Cyber. Early device failure is uncommon, and all units are covered by a standard warranty to ensure customer protection.
In cases where a unit does not function as expected, our support process provides replacement or service assistance. We appreciate your feedback, as it helps us continue improving both product reliability and customer support.
— TORRAS Customer Care Team
- Rated 1 out of 5 stars
Not worth the money
SarahA Posted
I bought several items for our vacation to keep my daughter with a chronic illness cool during our trip to Disney. This was by far the most expensive and the least effective. I am looking to return it. not worth the money.
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Dear SarahA,
We are truly sorry to hear that the product did not meet your expectations, especially since you purchased it to help keep your daughter comfortable during your trip. We completely understand how important this is for you. Sometimes the device may not perform as expected if certain settings or usage steps are missed, and we’d love to help you get the best results from it.
To better assist you, please contact our dedicated after-sales team at support@torras-global.com. They will provide you with detailed guidance and personalized troubleshooting to ensure the product works properly for your needs.
We truly appreciate your patience and understanding, and we’ll do our best to resolve this for you.
Best,
TORRAS After-sales Team
- Rated 2 out of 5 stars
Coolfy
AntonioR Posted
Fans arnt to strong expected more from this for the price
No, I would not recommend this to a friendBrand response from TORRAS
Posted
Hi AntonioR,
Thank you for sharing your feedback with us. We understand that everyone’s experience can vary, but one of the most important factors influencing how the product feels to use is whether the unit itself is in perfect condition.
To ensure you have the best possible experience, we kindly invite you to contact our customer service team at sales@torraslife.com
. They will be able to help you check whether your Cyber has any potential issues and also provide guidance on how to make the most out of your product.
We truly appreciate your feedback and look forward to helping you enjoy a better experience with Cyber.