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    • Brand Response

      TPLinkSupport 

      February 23, 2016

      Dear Spany196,

      Thank you for the feedback regarding your recent experience with our product.

      We apologize for the inconvenience you have encountered with our network switch, and we would appreciate the opportunity to assist you.

      As listed under our SMB products, this model is protected by a lifetime warranty

      http://www.tp-link.us/support/rma/#box_3

      and we will be happy to replace it for you as it appears this unit has encountered a hardware failure.

      Please contact us at the phone number on the product package, or at the email address below so we may help in resolving this issue for you.

      Best Regards!
      TP-LINK Support Team
      866) 225-8139
      ussupportteam@tp-link.com