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Customer Ratings & Reviews

TP-Link - DOCSIS 3.0 Cable Modem - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 92 reviews

92%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 92 Reviews
  • Rating: 1 out of 5 stars

    great for 1 week

    Posted
    rock
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I should start by saying i use a lot of the tp link routers in my business, also the tplink duel wan router to connect two cable from different isps. I use them to tunnel between different sites. I use poi unifi wireless access points for connecting wireless to the routers. so after reading the reviews on this, which have a lot of positive and base on my past experience with the TP brand i purchased on. The setup was easy and connection to comcast went without a hitch. But roughly just over a week later I lost the ability to upload data. as an expert in network setups, I reverifed connection, reset the modem, connected directly to it and found uplink was blocked. Check with comcast and they varied data back to the modem. replaced the modem with my old one and configured with comcast and it proved that comcast was communication. reconnected this tp modem back to comcast and no data would pass through it. So After three trys disconnect the tplink modem. notifying supplier and tplink. not sure if it can be returned. this could have been just one bad unit as other reviewer had no problems.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Dear Rock,

      Thank you for providing your detailed feedback regarding our product.

      We apologize for any frustration that may have been caused while using our modem.

      If you have not returned our product and would like to give the installation one more shot with us, our support team would greatly appreciate the opportunity to work with you in resolving this issue.

      Please contact our 24/7 technical support team via the number and/or email provided below so the next available support agent may further assist you.

      We certainly hope this experience has not discouraged you from checking out more of our great networking products in the future.

      Best Regards!
      TP-LINK Support Team
      866) 225-8139
      ussupportteam@tp-link.com

  • Rating: 5 out of 5 stars

    Within 7 months this unit pays for itself

    Posted
    stephenm806

    I gave this to my friend to test because he has complained several times for paying $8 a month for renting their modem plus I’ve known him all my life and he works in IT for one of the largest money market firms in the world. He said he could pull 30+mbps off this modem on all his tests. He also said that this model is significantly smaller and less of a footprint than the model Time Warner supplied him. In short he said it preformed as it should and he loves it. He thanked me very much for saving him a lot of money. Within 7 months, this unit will not only pay for itself but it will put money back in your wallet. TP-Link also offers 24hr customer support and they team is knowledgeable (I’ve called a couple times and asked some tough questions).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Strongly Recommended - Save On Monthly Modem Rent

    Posted
    NonsenseForReal
    • My Best Buy® MemberMember

    Had Optimum Online for years and used the same DOCSIS 3.0 modem (surfboard) and I switched to this modem from TP-Link a few days ago. No issues and getting the same exact speeds. ** Note that if you cannot get it to connect when you first turn it on, press the reset button for 15 seconds to reset it and it should connect with no issues. Had this "issue" when trying to connect to Cablevision/Optimum and eventually got online after speaking with TP Link. Hope this helps someone out there! **

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Price for Solid Router

    Posted
    SportsFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this router after comparing ratings, reviews and prices on routers compatible with my TWC internet subscription. This router had better ratings and reviews than more expensive routers, and the sale price at the time made this an easy decision to at least try it out. What I have found is that this router is more reliable than the router I had been leasing from TWC. Given what I paid for the router, I am saving about $60 in my first year of use, and stand to save approximately $120 next year. I am very pleased with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Seamless operation

    Posted
    john
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This modem works very well. I bought this unit to get rid of my modem rental fee from Time Warner. I was shocked at first that it did not have a phone modem hook up, but then did research and found out in New York State that you can not own your own phone modem and had to split to coax between the two modems. I was very conserned the the picture quality would suffer but everything works great. I called up my cable provider, and it hooked up just fine and is working well. I have not touched it and everything works great. I should have bought this sooner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Modem, But 100Mbps Limit With Some ISPs

    Posted
    Xaff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a good quality modem. I've only had this modem for about a month, but I've never had to reset it once. There's not really much you can say about a modem, but rest assured it gets the job done. Warning: Be sure to check with your ISP to make sure this supports the speed you are looking for. Even though it says it supports connections over 343Mbps, this is not the case with Time Warner, where it can only support up to 100Mbps. If it could support my new 300Mbps internet plan, then I would still be using it today.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    End rental fee

    Posted
    mclub71
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have Time Warner phone and internet. Their modem would reset at least once a day up to 5 times a day. They would always say it was my wiring. They would come out and change splitters and ends. It was never their modem. I decided to try this modem compared to the higher priced ARRIS 6141. I'm glad I did. Not one reboot in 3 weeks. I also eliminated my rental fee since they cannot charge for their modem to use for the phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good coverage for many devices

    Posted
    mom22kids
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this because it was recommended for Xfinity, but I did my research before buying as well. I have a two level home with 3 iphones, 2 ipods, an ipad and a tablet, and Xbox One all going on it. So far, I can't complain about the modem, wish I could say the same about Comcast; I have to rent their gateway until they replace the wires out along my street before I can reconnect this modem because the leaks in their wiring keep dropping my wifi on this modem..

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a wireless router

    Posted
    dderby

    Honestly, after reading the reviews on how simple this was to install, I thought I'd give it a shot at my new place. However, I JUST realized this is NOT a wireless modem/router. So, now I have to go through the process of finding a wireless router to go with the modem. Guess that was my fault for not understanding how these things work. I'm not tech-savvy, and had no clue. On the flip side, this works great plugged into my laptop, but I can't use my Roku, my XBox Live account, or my tablet.

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Dear dderby,

      Thank you for taking the time to review our product.

      We are sorry to hear that there was confusion regarding the unit. We are happy to hear that the unit is working well when used as intended with a wired connection. As you mentioned, we would also recommend connecting it to a wireless router to fully benefit your home network and provide WiFi to your Roku, XBox, and other wireless devices.

      TP-LINK has a great selection of wireless routers to choose from. If you would like assistance choosing the best router for your home, please feel free to reach out to our 24/7 support team at the phone number or email address below, and one of our agents will be happy to help.

      Best Regards!
      TP-LINK Support Team
      (866) 225-8139
      ussupportteam@tp-link.com

  • Rating: 5 out of 5 stars

    Works fine with Wave Broadband (formerly Astound)

    Posted
    Hinsdale

    Compatibility with Wave Broadband was my primary concern. I emailed Best Buy, they assured me it would, and it does. Setup is easy: 1) Connect to cable 2) Connect to router 3) Connect to power 4) Let it stabilize for 15 minutes. 5) Call your ISP to activate. They'll need the MAC number on the bottom of the modem. 6) Done. Works great, and it saves me $10/month on my ISP bill.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works but needed faster modem

    Posted
    xmusa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This modem works better than the leased one from Time Warner. Activated without any issues. However, this modem is only capable of 100mbps down with Time Warner. I just switched to 200Mbps so I had to return it in less than a month for faster modem. It was my fault not checking compatibility with Time Warner prior to purchasing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great modem for cable users

    Posted
    jmoore
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Hey, once I got really tired of paying 6 bucks per month just to lease my cable modem from my internet provider. A year later, I purchased this fast cable modem at my local Best Buy. I must say, so far I haven't had the normal interruptions I got from the cheap service provided modem. You will save money and have better connection. I would suggest you get this upgrade and save yourself the trouble.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great budget buy.

    Posted
    Molli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this together with the Netgear - AC1200 Dual-Band Wi-Fi Router to replace our terrible Comcast modem/router combo, which caused slow speeds, connectivity issues and bad range problems despite paying for 75mbps. Since purchasing this with the Netgear router, we've experienced no more issues with range or connectivity.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I needed a cable modem

    Posted
    Heather
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for the lowest priced cable modem with a decent rating. So far, not disappointed. It ended up being inconvenient in my case that it wasn't a modem+router (I knew that going in, but couldn't find my old router and had to buy a new one), but that's not a mark against the modem. It does what I paid for, so with that I'm satisfied.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Kyle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Signed up for Comcast because I was unhappy with my slow DSL service from frontier. Needed a cable modem so I didn't have to rent one from Comcast. This is perfect. Works exactly like I need it to for a great price. Never rent a modem from your provider when you can get quality products like this and save money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Disappointed

    Posted
    sewsharon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this router to replace one issued by the cable company to save $10 per month on my cable bill. I thought it was a good buy, and read the reviews...so I purchased it. No matter what I tried, I just could not get it to work for me, so I returned it with no problems. I have magic jack on my computer...so I guess that is the problem?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    fantastic modem

    Posted
    lock50
    • Verified PurchaserVerified Purchase

    I purchased this modem little over a month ago and have had no problems. Hooked cable and ethernet cable up.....very simple and called time warner cable to give them required info and modem was up and running. Why pay them $10 modem rental fee when you can own. Also the price was just right from best buy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    its cheap and it works fine

    Posted
    ShawnDevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It was the cheapest I could find and it seems to work just fine. I found out later that there are modems that combine voice and data but I'm not sure humans like me are permitted to buy them and I didn't want to rent the one from time warner. NOTE: you MUST have your own router to have wi-fi and multiple wired connections.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value!

    Posted
    JayCee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works as described! Great value compared to the other more expensive modems out there. Install 2 recently for family members to avoid Comcast monthly charges and has been working fine so far! Maximum speeds reached and haven't had to power cycle it for any reason.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great modem for Spectrum

    Posted
    Kris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Modem works perfectly with Time Warner/Spectrum. Setup was easy, unplug your old one, connect this one, then call your ISP. Took about 10 minutes. Note this is just a modem, single ethernet port no wifi, no phone. You will need a router if you plan to connect multiple devices.

    I would recommend this to a friend