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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 66 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the Advanced Protection product. They find it easy to use and install, even for those who are not tech-savvy. The VPN feature is also well-received, although it requires separate software to install.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 66 reviews
  • Pros mentioned:
    Great price

    Rated 5 out of 5 stars

    Great Investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased Trend Micro Internet Security for the past 4 years, then when it was time to renew, I decided to purchase the Trend Micro Ultimate Security. A great investment considering I can add up to ten devices and comes with a lot of great features for the protection of my new HP Laptop and Android cell phone. I especially like that I can make purchases and pay bills safely with the added Payguard features. I'd like to add that it was also a great price from Best Buy. I will continue to purchase this software in the coming years.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Great price

    Rated 5 out of 5 stars

    Quality Internet Safety

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro is easy to install and keeps you protected. I always watch the sale price for this around Black Friday. A great way to keep the whole family protected.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Tricky install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problem installing on my desktop. Adding to the laptop took over an hour on the phone with tech. FYI if you have windows in S mode it needs to be shut off to install this. Otherwise Im satisfied with the products performance and it seems to be good value for the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Reliable

    Rated 5 out of 5 stars

    Trend Micro Ultimate Security review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro is the most reliable source for virus protection. I have ever had. I had not used it for a while, but I came back to it and have never regretted it.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    A whole family of protected devices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this during a black friday sale last year for a great price. It's maximum protection includes vpn on a total of 10 devices, as well as ID/email monitoring, password protection and virus scanning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I have used it for years after Norton consistently let me down not only with virus' getting though it caused problems with windows in general. I will continue to use Trend Micro as long as it is still available

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Good antivirus with a lot of extras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good antivirus program for the price with a lot of extras. It was a little hard to install, but after that it's A+!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Safe and sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not computer savvy, but this was easy to install for me. I've used trend software for years now and it has been very good to our data and systems protection. highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Effectiveness

    Rated 5 out of 5 stars

    Very well protected

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm never had an issue with it. Blocks all scammers

    I would recommend this to a friend
  • Cons mentioned:
    Customer support

    Rated 3 out of 5 stars

    Renewal cannot take advantage of sale prices.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product a year ago, the renewal is available throught Trend Micro online store for$149.95 discounted to $69.95, which is still $30 more than the sale price today at Best Buy. Called Trend support, they said if I purchase a new copy to save $30 I have to uninstall and reinstall so that is the justification for charging more.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great anti-virus that protects up to 10 PCs.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Trend Micro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, quick to download with multiple access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend micro protection plan

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never have issues with Trend micro easy to install and can add to other devices

    I would recommend this to a friend
  • Pros mentioned:
    Effectiveness

    Rated 5 out of 5 stars

    Trend Micro works well for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro works very well for me. I am pleased with this purchased and I've used this product for two years now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Been using this AV for years and highly trusted.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It took a few steps for installation, but we’re able to get it to download just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great purchase! I've been using trend micro for 5 years now, it's an amazing antivirus, and the VPN works great!

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Great overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's as advertised, up to 10 devices. It includes a VPN but needs separate software to install. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Constantly updating when it is needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Trend Micro advanced protection.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I have been using this product for the last 10 years,

    I would recommend this to a friend
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