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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 21 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers find value in the quality and affordability of the Recon Cloud Wired Game Controller. Many appreciate its solid build and consider it among the best controllers they've used. Positive feedback consistently highlights the controller's high quality. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Great wired Xbox / excellent Bluetooth controll

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scored this controller on sale for an insane deal. I dont think it is worth the full $99 retail price but if you can get it for 50 or less it is a no brainer. Small and light for easy travel. The Turtle Beach audio is awesome, i have their adapter for my elite series 2 controller and love it. Back buttons are perfect, easy to reach and feel great. The only 2 negatives i can see are 1 the controller is Android or PC only for Bluetooth, not and issue for me because i use and Android phone. And second the menu and action buttons on the face are moved in and down some from stock Xbox. When i have a Kontrol Freak stick on top of the right pad I have to make an effort to reach the right action button. Otherwise I love this controller and which I am running wired on my PC, the Bluetooth for Xbox Game Pass on my phone is just an added bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turtle Beach Recon Cloud Wired Game Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turtle Beach -Recon Cloud wired controller is a good buy. Because its comfortable to use and you can remap the buttons to your liking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HECK YEAH I will use best buy more often for gamin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    heck yeah this controller is really good for steam PC gaming works on all games the analog stick grips feel amazing! the d pad its ok it wont feel as comfortable as a PS1 dpad BUT! its good because these kind are usually that last the longest so in all its worth it and the amazing mouse control you can turn on and volume control i love this controller! 10/10 to design from buttons this is a good controller!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality and value for price, satisfying clicks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Read the label

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good very good but you should know reading the label important it does not pair two Apple or iOS phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised, amazing price such a quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect controller, tight BT connection with Android devices, no issues when used wired

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Very good wired controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very solid, a great replacement controller or main controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    budget controller for device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good BT controller for Android/Tablet gaming to use

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best controllers I've purchased and used.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great controller and the additional functions work well but like all other controllers...It eventually gets stick drift. I wouldn't pay full price but on clearance for $25 is a good deal.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there Nick!

      We are sorry to hear about the inconvenience you've had with stick drift on your Turtle Beach Recon Cloud Controller.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Best Regards! TurtleBeach

  • Rated 5 out of 5 stars

    Controllers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers is amazing and different then the original controllers that came with the Xbox. I actually bought two of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller. Phil's really nice. The buttons are very Firm. The headphone Jack And the sound is so excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son likes it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on sale for my son. He likes it. I like that it has a built-in rechargeable battery and paddles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller for pc and Xbox gaming. No issues whatsoever especially for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and has a much longer battery life than I was expecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its really good, controller is durable easy to use

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Perfect gift

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for gamer boyfriend. He tskes it everywhere

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Recipient was excited to use it and it worked great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faulty wire, it Needs to be a wireless controller.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      Sorry to hear about your experience! Our dedicated Support Team can easily assist you in getting a replacement for the cable that came with your controller if it is not functioning as it should. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Thanks and have a great day! TurtleBeach

  • Rated 4 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great when I'm on the go while I'm playing on my phone on the Xbox app

    I would recommend this to a friend
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