Customer Ratings & Reviews

The geek squad service was perfect. Very professional and friendly installation staff. Clean and fast installation. Highly recommend

The two technicians were great and did a great job mounting the TV. My review is because I believe the product itself is false advertising. The name is that it hides the wires but that's not the case. In order to hide the wires, there has to be work done prior to the mounting, that is, a hole needs to be cut in the wall and the wiring made ready for the location of the control box. Unless you know that, when the techs come out, they are unable to do anything except mount the TV. So I basically paid $300 to have the guys drill some screw holes into the wall and mount the TV. Again, they did a great job, but when they left I had a bunch of wires and the TV control box sitting on the floor. That's not what was advertised and I feel cheated. The techs even further said I would need a general contractor to do the prep work and they did no electrical work at all. As we had no TV and it would take a lot of planning to get this done correctly, we had them simply mount the TV. No wires were hidden and it's frankly unsightly.

I was told by geek squad Best Buy store that I could move wall mounted TV lower by 2 inches without new holes in the wall. Installer came and said I have 2 options new holes which I opposed or a bracket that I wouldn’t notice. The tv was crooked and offf the all by an addition of 5 inches. I had them come back and put everything to where it was originally before their original visit. I was charged $270 and $50 for a bracket . So all together $320 and back to where I started.. Ridiculous especially in this economy will never buy anything anymore. Should have never spent 18k last year on appliances and tv

Aweful services from best buys. Installation had to be rescheduled three times because of Best Buy’s very poor performance and coordination of equipments needed to install the tv on wall above sliding door. Scaffolding was brought in without technical setup support to the geek squad team to install the tv… the initial installation date is more than 3 weeks Aewful service.

They know how to make the NEW Sonos and Samsung OLED work together ... WOW ...

Service technician from Geek Squad was very professional, and courteous would highly recommend them

They did a good job and glad we had the work completed.

Geek squad had to come out three separate times and still managed to damage items and hang the TV and soundbar crooked.