Customer Ratings & Reviews

It's Best Buys standard free internet security with any computer purchase. No issues with malware since installed but nothing too amazing about it.

keeps locking up my apple needing to return to geek squad to assist me on it, lucky I have the extended warrantee on my apple lap top so it's in there hands.

My computers still running slow and freezing I tough its was a virus since its still now working properly, Now I don't know what it might be then

I'm not big on paid security software. That being said this one really didn't meet my need when I needed it. I had to uninstall it and use something else.

spams you every hour wanting an upgrade when time runs out gets super annoying. Got it given to me with new computer with no CD/DVD drive haha...

I have now purchased this twice with Geek Squad assistance. It is ok so far and not any better than other security packages I have used previously.

I use my computer a lot and experience multiple anti-virus. This isn't bad but there are better one out there. i recommend it over Norton any day.

I had to return the product cause my son fixed my old computer. the problem I am having right now with your company is that it has been 3 weeks since I returned the product and have yet to have my $300+ charge returned to my credit card. This caused me to bounce a few checks. This makes me NOT want to ever purchase anything from you again. Please return my refund as soon as you get this. Ed Hernandez, community leader of a large Hispanic buying populace...

I spent about a 1000 dollars on a brand new Toshiba 2 in 1 laptop with Windows 10 and the sales person told me this webroot would protect me. Me not being so tech savvy, i took his word thinking he knew what he was talking about. That was my mistake. My laptop got hacked because i was NOT PROTECTED! The sales person seemed to be more interested in ringing me up and getting me out of the store than helping me get everything i would need to get a good experience with my new computer. I had to keep asking "what else he would recommend that i should get to enjoy my new laptop." Samething, when i purchased a cannon camera that same time, he seemed only interested in ringing up what i had and hurry me out the store, and i ended up spending almost 2000 dollars and didnt offer me a my rewards card. I had to go to the paradise valley location, they were the ones to even mention this option, and seemed puzzled as to why i wasnt offered this option. I have to unfortunately say i was disappointed. I dont give this not one star.

I received a virus on computer that crippled me. I had to have Geek Squad reset the comp to original factory condition a 24 hr out of home service call

This came free with my new phone. When my Kaspersky expired, I loaded it thinking it would save me some $. It is ok, but i prefer the Kaspersky.

I dont like the constant pop ups for catching threats, as it happens almost once an hour. I would just like to receive a summary daily of threats dealt with.

I got it for free when I bought new laptop, never had it installed, it may only for free using one year

I didn't install this on my laptop. I have other A/V software I prefer. Best Buy included this as a no charge addition to a laptop I purchased.

It was free with my daughters laptop and haven't had an issue. I don't believe I would buy it outright.

When I purchased this for my laptop I did not realize that I could not use it for my Android Smartphone. So now need another service for my phone.

The best buy salesperson attached this to my purchase when I asked clearly not to. Who buys Anti Virus programs now with all those free anti virus apps?

I am not sure about the benefit of this protection yet. I am not sure whether it is worth what it is going to cost to maintain this protection.

The only part that I could use was the under apps for free. It could not protect but could only give you a site to search the web on.. Not pleased.

I didn't find this program useful, nor helpful. I went with the traditional programs and wouldn't consider this again... Sorry BB, not sold on it...