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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1436 Showing 28,701-28,720 of 31,338 reviews
  • Rated 1 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I'm not sure how this product works since it came with my 2-in-1 that didn't have a CD player.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I only have it because they gave it to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never liked the purchasable antivirus software, it gets too complicated by trying to make things "convenient." I'd rather use Windows Defender

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The free trial was nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this product free with the purchase of my laptop. I used it during the trial period and it worked fine with no issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    average protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was kind of BestBuy to give this free for a limited time, but it is no better than some of the free products that are downloadable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent been able to install this software because the laptop does not have a cd drive and cant get online due to no wifi in its used location

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      reeinedragon,

      I apologize for the issue you are experiencing. Webroot requires the internet to install and validate the keycode, as well as stay up to date. It is important to note that if you are not connected to the internet. It is very unlikely you will get infected.

      Regards,
      James G. Webroot

  • Rated 1 out of 5 stars

    JUNK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF YOU HAVE A MAC THIS IS NOT THE PRODUCT YOU WANT!!! TRASH TRASH PERIOD. OH YEAH I TRYED TO GIVE IT NO STAR'S BUT THEY MAKE YOU GIVE IT ONE UGH!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest I haven't tried this item yet which is why I'm giving 3 stars but hey free internet security... Who can complain about that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pointless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most people try to remove bloatware, and here they are practically giving it away. Please note that this was a freebee when you buy a laptop.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      AnimatedLew,

      We apologize for the issue you are experiencing. Webroot is currently the lightest Antivirus available on the market. Please see our recent passmark scores vs. seven competitors at http://www.webroot.com/shared/pdf/Passmark_Endpoint.pdf. If Webroot is causing your machine to slow down, it is best to contact support directly so they can resolve this issue for you.

      We offer Webroot as a promotion to Best Buy customers, that is why you receive it for free when purchasing a new PC or device from Best Buy.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,
      James G. Webroot

  • Rated 1 out of 5 stars

    Not for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to delete and go back install another software that I like better. This is not very user friendly and would not recommend to any one.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      RangerDude,

      We apologize for the issues you have encountered. Did you read our user guides or try to contact our support team for your questions? We have designed Webroot to be as easy to use and lightweight as possible but it also has many advanced features as well. Webroot

  • Rated 3 out of 5 stars

    Webroot did not work right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this laptop with my Mesa Community College English course and the ITech department let me use the antivirus program

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not installed this on my computer yet, and have been relying on my computers firewall and virus scan and have not encountered any problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an OK product it's really not necessary to have it and a tangible version thing that you can download it for free from the website

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It loaded easily enough, but unlike other programs it doesn't seem to do as much. I still need more time to see if this is a good program or not.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is associated with Geek Squad. That information should have been revealed when the sales person was promoting the product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Takes control of your compuer, and creates problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad remove the software after trying it. The program prevents many of the useful programs like e-mail from working seamlessly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    highly recommended by store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to install the software on my laptop which would be the second computer. Had to call the manufacturer to assist. Manufacture did a great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I haven't used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used the product it's a free trial for a few months for Windows computers, I don't have any. I keep getting emails to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Time will tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult to ascertain the effectiveness of this product until time has passed and it has effectively prevented security issues.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a Mac and although they are known for not contracting viruses, I think this was a great beginner security software.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    provided basic needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot SecureAnywhere Internet Security (3-Device) (1-Year Subscription) - Mac|Windows was satisfactory for short term use

    I would recommend this to a friend
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