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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1437 Showing 28,721-28,740 of 31,338 reviews
  • Rated 3 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think it is very important to sure all transactions immediately to mitigate all threat of financial loss. this product will help close the loop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment it was turned on the product did not work, I took it to the geek squad and they could not figure out so had to return it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Tleo,

      We apologize for the inconvenience you have experienced. Any time that you have an issue such as this, you can reach out to our support team and we would be happy to help anyway that we can.

      Regards,
      James G. Webroot

  • Rated 3 out of 5 stars

    Not Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this antivirus is not as much effective because it takes too much space on the computer and most important it scans so slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why pay when free does great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given this software with my purchase. I chose not to install or use it because I prefer a free option and there are plenty out there.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      dca1907,

      It is generally good practice to write a review after you have used a product. If you have not used Webroot, than you are unable to write a review about it.

      There are no other AVs like us on the market and if you do the research you will see we are doing things very differently than the competition. Not to mention the free, non-outsourced tech support. We would never advise using a free AV solution and wish you the best of luck.

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rated 1 out of 5 stars

    Stops Dictation from working on Macbook Air 11!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not allow dictation to work on my new Macbook Air 11. As soon as I uninstalled Webfoot the Dictation worked fine. Don't put it on....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Came with pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with my pc purchase. Have never used it before, always used Norton. Will be interesting to see if I can tell the difference.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very difficult getting it on iPhone and ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven't been able to put in my mobile devices. Good luck with trying to get a hold of someone for "customer support" awful aweful aweful

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not installed this as of yet but talking to others it is easy to do. I hope so because this Granny ain't the sharpest tool in the shed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product that came free with my purchase of a laptop. I opted to use another product for Internet Security, however.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ugh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a horrible time with this protection plan. I find it even more aggravating when I go to be st buy and tell them I am having difficulty downloading this program. I am told they will put it on my computer for a fee of thirty dollars. I say no thanks. I have purchased 3 lap tops here, printer, mouse, and many more things and they want me to pay them to put this program on my Asus laptop. No, I will use MacAfee.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Lucy, we deeply apologize for the difficulty you've encountered downloading our program.

      You can contact our Support Team when it is most convenient for you, and one of our Tech Agents would be happy to assist you and answer any other questions you may have.
      Also, we will never charge you for Support or for contacting us:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Warm Regards,
      Webroot Community Support Webroot

  • Rated 3 out of 5 stars

    Had Issues downloading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't actually gotten it on my computer yet - when I originally tried to, there was some kind of error and I haven't tried again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never used.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with a laptop i purchased, but read some reviews from other sources and say Webroot was a risk. So i decided to go with Avast.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free months with my laptop purchase. Once it's over you have to pay or find other protection. I prefer not to use the free stuff.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not that it doesn't work, i just think that the best anti virus is yourself. But since it comes with the purchase I wont say no.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    unsure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have install this on my new lap top , not sure if i like it , but as with anything new their is a learning curve to get through

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never worked. It says that the product is expired when I tried to download it. My sister says that she couldn't download it as well.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      sharonnight1,

      If you purchase from Best Buy the product is activated at purchase and must be installed immediately. Can you please email me your keycode at communitysupport@webroot.com and I can look into this for you?

      Regards,
      James G. Webroot

  • Rated 3 out of 5 stars

    does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get what you pay for with this. Would recommend upgrading to better antivirus as soon as possible, but it does protect you better than nothing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Set up is easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with the laptop I bought for my niece. It's too soon to tell if the product is any good but I haven't heard any complaints from her.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice to know it's doing is job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is still very new and so far haven't needed to have it do anything but an glad to know when it is needed, it'll do the job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this as it was complimentary to my lap top purchase...ended up uninstalling as I found out I could transfer my Norton.

    I would recommend this to a friend
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