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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1442 Showing 28,821-28,840 of 31,338 reviews
  • Rated 1 out of 5 stars

    can not get this to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    placed in key code and the system kept saying it was wrong, I know I can and I am reading it right still cannot get to work.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      mole.

      Please email me at communitysupport@webroot.com with the keycode you are attempting to use and I would be happy to investigate this for you.

      Regards,
      James G. Webroot

  • Rated 1 out of 5 stars

    Charge wouldn't stay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved everything about it except you had to have it plugged in to turn on and stay on. The battery life didn't work at all.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Alicia,

      Are you sure that you are writing a review for the proper product?

      Webroot shouldn't have any affect on battery life beyond mobile devices, and there is no need to "plug it in" to anything. It is an antivirus program.

      Regards,

      James G.
      Webroot Webroot

  • Rated 3 out of 5 stars

    not interested

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a general mistrust for these items that hook you and are free for a time until they start chraging you and cannot get out of it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Included with MAC purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not installed the product and will not. Reason being A, I already have a Internet Security subscription with another provider and B, from recent reviews the product isn't that great. The protection percentages are not worth me risking my data protection. With that being said, I rated the product a 2 because there is not an option for n/a. Based on the reviews I will not recommend to a friend.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      We are sorry to hear that you will not be using Webroot.
      It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use. Webroot

  • Rated 1 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ok I had problem with the installation room all my day. And the tech spent over an hour of my time trying to fix it

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Doucos,

      We apologize for the installation issues that you have experienced. If you are unable to install the program it would be best to reach out to our support team and we can do this for you free of charge.

      Regards,
      James G. Webroot

  • Rated 1 out of 5 stars

    Best Buy Promotion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this because they give it for free at check out. I will never use this product, I have about 15 I have never opened.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Basic antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is nothing special. I was given this for free when I purchased my laptop and it was a little complicated to install.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came as a trial with a purchase that was returned for a malfunction. While it ran, for about a week, all was fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received it for free but decided I didn't need an antivirus since windows 10 already provides you with a free one :-)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not familiar with this product but its not as effective so far than other products used in the past for virus protection.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Protects the laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well does seem to slow down the laptop while running scans but it it fast to complete a scan so not a real problem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had McAfee so I didn't need it. I may try it out if I have a problem with McAfee or need to put it on another system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very good Internet security software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed this software on a new laptop and it does quite a bit. However, I still prefer the free stuff on the web.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bloated garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This uses too many system resources and is plagued by consistently interruptions for protection you can get free elsewhere.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      sweetja713,

      We apologize for the issues you are experiencing.

      This is not an expected result of using Webroot and sounds like something is not working properly on your system.

      I would advise contacting our support team so they can take a look at this issue for you.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Mac, don't cloud it up with Windows antivirus that you have to pay for annually. You do not need antivirus with a Mac.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Mike,

      Thank you for taking the time to provide us with your feedback.

      Webroot is not strictly a "Windows antivirus." It is designed for Windows, Mac, and Android systems.

      You can get infected on a Mac the same way that you can get infected on a Windows machine, and the damage done can be worse because of the way the Mac OS runs.

      We do hope that you will reconsider using Webroot or any antivirus for that matter as you will always spend more money resolving an infection as opposed to preventing it.

      Best Regards,

      James G.

      Webroot Community Support Team Webroot

  • Rated 3 out of 5 stars

    Came as a freebie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with a new iPhone purchase, have no intention of using this as I am a loyal user of Kaspersky products

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free with laptop purchase. This works as advertised. Only used for trial period but seems to work just fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great for buying a new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recommend this to another person and i feel that it is important to have safety on your computer at all times

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    essential security needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet security is a must. This security product will easen and protect your computer without bothering your usual activities.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry but I don't use this software as it seems to slow my computer down too much

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We sincerely apologize for any issues you encountered with performance after Installation.
      Webroot SecureAnywhere is the lightest complete security solution in the Industry.
      Please reach out to our Support Team directly if you are having issues with speed after Installation: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

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