Customer Ratings & Reviews

Downloaded this "security software" on my computer which was recommended by Best Buy. Now my computer is redirected to a fake Dell site. I had contacted Dell about issues my computer was having after taking it to the Geek Squad. I later found out after several calls to Dell that they had no record of me calling in for service. The number I had obtained were not numbers found on their real website. After researching webroot, had observed articles about several scams where affected webroot software had redirected customers to scam websites/ Now my brand new computer is totally ruined and I have no recourse. Thanks Best Buy for recommending this product!

I received this for free when I bought my laptop but my laptop malfunctioned so I unfortunately don't really know too much about it becuz when I returned my laptop and got a replacement I was unable to get another copy

Computers need to have only ONE anti-virus or Internet protection program installed at a time. If you have already purchased Norton 360 (or any of the other excellent Norton products), this free product will not work, or if it does, it will stop Norton from working. No one needs this. Everyone's new computer comes pre-installed with some kind of trial protection software. Everyone's Cable Company offers a free protection product for all their computers. All national brands are better than this product. Why risk your computer on an unknown brand, and then get stuck with it for years and years until the company no longer exists and you have no support?

I installed it but with it's limitations, uninstalled. I have a good security system through my internet provider. Claims it will move files but will not move apps. Decided to buy a pc mover which also moved apps.

This product was not explained to me by the sales person. I was told it was only a free six months trial. It was not explained that it had three licenses. I will know more when it is time to renew the license.

I have more problems now with the internet staying online. I never know when it will suddenly stop and 'deal' with a 'problem'. I could be off-line for hours. No control any more since taking PC to Best Buy to be repaired.

I don't know how good or bad this product is, I got it for free when I purchased a phone, I wanted to installed it on my Mac but the geek squad didn't recommend it

I can't really tell if this protected my laptop, but I didn't get any virus so far. But the year ended up so fast. and I was not sure if this is the right product or should I go Symantec? or another?

After going through a painfully frustrating installation process, I kind of gave up on this software. I honestly can't say that its good or even working but I would be very disappointed had I paid for it!

When I attempted to remove the keycode from the first package I bought, it came off in shards and fragments and could not be read, so I returned to Best Buy and exchanged the package for a second one, and asked the employee to remove the keycode for me so that I would be sure it was all in one piece. When I attempted to install it, I got the message that my operating system was too old and that the program could not be installed. Best Buy would not let me return the package because it had been opened. So I have just thrown $50 down the drain. Probably not the product's fault, but I won't be trying this again.

I'm not quite sure why I got this item. I didn't even ask for it. It's a helpless item for me. I went back to the best buy and no one was willing to help me.

This is a good product but seems to be about the same as the microsoft security essentials -but this is only for one year and the microsoft, which is a free download made for windows programs and never expires so.....

As we already had Kapersky protection available, I passed the free Webroot Secure Anywhere product to another family member to use on additional components they owned, which they have not notified me of any problems.

This system is ok but I use another security system which I like. I had the Geek squard to do all the set up and it was awful. I need to take the computer to shop that knew what to do. Set up was a waste of money

I didn't like the way this software took over my laptop. It slowed the startup and caused several issues. I uninstalled it and installed ESET. ESET is the best antivirus suite out there in my opinion.

It has not helped the issues I was having with my laptop and actually is operating worse than before this software was installed. I brought it in for virus removal, clean up and protection. It was an inconvenience to be w/o for several days, then get it home and have to contact tech support w/in 1 day via phone and have them rework the computer for another few hours and still not correcting the problems and missing icons and programs. As of today I have to make a 3rd Tech support call

I'm not sure if it's downloaded properly. I never get any alerts saying that it's scanning, or a scan needs to be done. Never appears in my startup menu. So I'm not to sure if it's working or not.

My new computer was working perfectly. Then I received an email from geek squad that I didn't want to forget to install the webroot software. So I did. My computer wouldn't boot up. Ten minutes later still looking at a black screen. turn off/on three to four times then finally booted up. Same thing every day for 3 or 4 days. Finally removed Webroot. Now computer is back to starting up like it did in the beginning. Maybe I did something wrong during installation, but my computer works much better without it.. Definitely will not reinstall.

Product description says it is a one year subscription, but once I activated it, I only received a 6-month subscription. If it didn't come free with a laptop purchase, I would be even more upset.

Not a fan of this anti-virus. Its given me a few headaches and I uninstalled it. Gave it 2 stars because the Uninstaller seemed to be clean and actually remove most things unlike most anti-virus.