Customer Ratings & Reviews

Karbon,

Webroot does not cause popups and we will not block them. Popups are rarely malicious and are almost always caused by the end user installing a potentially unwanted application, which is not malicious. It is important to note however that if oyu experienced problems such as this, we offer free support for all of our products and are always happy to help.

corky,

We apologize for the issue you are experiencing. Before labeling something as malware it is best to reach out to our support team for clarification and assistance removing the threat if there is one.

Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

We apologize for the inconvenience. Retail copies are notorious for getting torn upon peeling.
Best Buy Enterprise Customer Care: 1-800-433-5778

Webroot Support
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

Mike,

I am unsure where you heard this but this is untrue. Macs are becoming increasingly infected as they gain market share. Please take a look at http://www.webroot.com/blog/2015/11/12/is-2015-the-year-of-mac-malware/ for more information about this, as well as http://www.webroot.com/blog/2016/03/07/18611/ for a good example of ransomware specifically targeting the Mac OS.

Hello,
We are sorry to hear that you will not be using Webroot.
It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use.

We apologize if you did not want to use our Software included with your purchase.
Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
Please view the following site for a side-by-side comparison of SecureAnywhere vs. Windows Defender:
https://www.mrg-effitas.com/wp-content/uploads/2016/06/Webroot_vs_Microsoft_report.pdf

If you don't have a CD drive, you can use the download link for Best Buy customers provided here:
https://www.webroot.com/us/en/home/products/geeksquad-dl

We sincerely apologize for any inconvenience.
SocialCare@Webroot.com
-Webroot Community Support-

We apologize if you did not want to use our Software included with your purchase.
Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2016 list are paid services.
http://www.pcmag.com/article2/0,2817,2372364,00.asp

Truk, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.

Hi,

I'd recommend that you try to install the software again, but in "Safe Mode with Networking" - if you'd like assistance with this, please contact the Best Buy support team - they'll be able to go through the process with you step by step.

Webroot Community Team
Mark M.

Hi,

Webroot only blocks malicious pop-ups - that is to say, only pop-ups that attempt to infect your computer or are themselves caused by an infection. Some websites have their own pop-ups which are not dangerous and offer additional information or features.

If you don't want to see these pop-ups, they can be blocked by changing the settings in your broweser. Below are the instructions for the three major browsers: Chome, Firefox and Internet Explorer.

Internet Explorer:

1. Open Internet Explorer.
2. Click on Tools (or the gear icon in the upper right corner).
3. Go to Pop-Up Blocker in the drop-down menu.
4. Select Pop-Up Blocker Settings.
5. Set the blocking level to high at the bottom of the window.

Mozilla Firefox:

1. Open Firefox.
2. Click on Tools (or the orange Firefox button).
3. Select Options.
4. Select Content from the tabs along the top.
5. Check the box next to "Block pop-up windows."

Google Chrome:

1. Open Chrome.
2. Click on the Options list on the upper right (the three lines).
3. From the drop-down, select Settings.
4. At the bottom of the page, click "Show advanced settings..."
5. Under the Privacy section, click "Content settings..."
6. Set the pop-ups settings to "Do not allow..."

Webroot Community Team
Mark M.

It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.

Stan, we sincerely apologize for any problems you've encountered using our Software.
Any threat related concerns or questions need to be dealt with by our Advanced Malware Removal Team directly to ensure all users are protected against the threat(s) in question:
Support Number: 1-866-612-4227 M-F 7am−6pm MT Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
-Webroot Community Support-

Holmes618,

We apologize for the issue you have experienced. Are you sure that the popups you are seeing are coming from Webroot and not another program on your computer? Please reach out to our support team and we can take a look at this for you.

Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp