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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1531 Showing 30,601-30,620 of 31,338 reviews
  • Rated 1 out of 5 stars

    I don't see what it dose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have issues with my computer and when my little girl use it all types of issues happens

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      If you are still experiencing issues that you believe to be related to Webroot or a threat on your system, please reach out to Geek Squad or our support team for assistance. We can resolve this for you free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 1 out of 5 stars

    Too complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My solution was to just buy a Mac and not deal with the PC security problems.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Viruses are always written for a specific platform. A virus written for Windows can only run on a Windows machine. Now consider that the aim of a computer virus is to spread to as many other machines as possible, much like the common cold spreads through the population when we hit winter. Attackers are obviously going to most often target the platform that the majority of people use in order to get the best return from their attack. And that platform happens to be Windows. Mac systems do still have vulnerabilities; however, they are not exploited as often as Windows is. That being said, there are plenty of threats designed for the MacOS, and that's where Webroot will be valuable to you as a Mac user. Webroot

  • Rated 1 out of 5 stars

    free software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's free, so, hey do with it what you will. I tossed it and installed the packages I prefer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to install because there was not key code. Help was zero. Have to buy anothing product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    recommended not to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by my IT advisor never too use this program be because it will cause more issues than it fixes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Couldnt get it installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The key code peeled off part of the letters/numbers, could not get it installed. Finally installed Norton.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use this product. Have used other products in the past that I felt was by far better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good security disk for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used the disk. The only reason I have it is because it was free with our purchase.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    WAS NOT IMPRESSED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PROGRAM WOULD NOT START UP. "MISSING A FILE" WOULD NOT LET ME START INTERNET, SO I DELETED ALL OF IT!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didnt need this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that I really didn't need it and felt that I really didn't get anything free at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given this web security on a CD when I bought a laptop (unknowingly) with no disc drive. Useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really hate how Best Buy automatically includes this software at checkout... It's garbage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is the worst security ever. I thought McAfee was the worst until I purchased this ....

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      CeCe,

      Can you please provide more information about the issues you have experienced? Webroot is currently the fastest antivirus on the market and we offer free technical support for all of our products. Webroot

  • Rated 1 out of 5 stars

    Not for tablets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product says that it is compatible for tablets but it is not

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi Jessi,

      Webroot SecureAnywhere is compatible with Android devices with the following specs:

      Android operating system version 2.1 or higher
      Android-compatible device with 3 MB of free storage space
      3G/4G data connection required for some features

      Since iOS devices (iPad, etc) are very resilient against viruses, the WSA software is not actually needed - so its not compatible. However, the Webroot SecureBrowser app and the Webroot Backup&Sync app (for Complete customers) are compatible with Apple devices, as they are on Android devices.

      Webroot Community Team
      Mark M.Webroot

  • Rated 1 out of 5 stars

    didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a macbook and am told I do not need this. But for you windows users, you should definitely use.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi,

      Apple devices are well-known to be very difficult to compromise, but it is not impossible to do so. Its less likely to happen due to there being less malware out there targeting them, but it never hurts to keep safe.

      Here is the download link for WSA for Mac if you change your mind: Webroot Best Buy Installer (Mac): http://anywhere.webrootcloudav.com/zerol/wsamacbbs2.dmg

      Webroot Community Team
      Mark M.Webroot

  • Rated 1 out of 5 stars

    Unnecessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forced to take this with computer purchase. Free content on the Internet is vastly superior.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated the highest against top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2016 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 1 out of 5 stars

    No need for this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not install product; it was a complimentary copy that was part of my computer purchase.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Tammy, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got virus, trojans, spyware, malware...and this so-called antivirus program didn't detect anything.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi Scott,

      It does indeed sound like the software isn't working as it should. If you'd like to make contact with our Support Team, they'll be able to assist you to make sure that the software is functioning properly. Here are their contact details:

      UK: 00 44 870 141 7070
      US: 866 612 4227

      Online (E-Mail): https://www.webrootanywhere.com/servicewelcome.asp#

      Webroot Community Team
      Mark M.Webroot

  • Rated 1 out of 5 stars

    Computer Malware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told not to use it since the computer had its own. So I don't know if it's good or it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Dominique,

      We advise taking some time to review the current product you are using before making a decision. Webroot

  • Rated 1 out of 5 stars

    Stinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I know why it was in a bundle. Not even 5 minutes being installed I had gotten s virus.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for your first experience with our Product.

      Any issues involving threats should be reviewed by our Technical Support Team directly to ensure complete remediation:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

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