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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1532 Showing 30,621-30,640 of 31,338 reviews
  • Rated 1 out of 5 stars

    Too pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They act like they are giving you something, however it cost you to use this after 6 months.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Teebox,
      This is the same with any software that is offered as a free promotion. You must purchase the product after the 6 month promotional trial has ended. Webroot

  • Rated 1 out of 5 stars

    I don't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why they send this with an iPad I guess for people who don't have any antivirus software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk you can easily get a free malware /spyware free elsewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work!!! Froze me out of my programs, messed up all of my printers and ruined my day

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,

      We apologize for the issues you have experienced. It sounds like you may have had a previous threat on your system that has caused these issues. We advise reaching out to Geek Squad or our support team and we would be happy to resole this for you. Webroot

  • Rated 1 out of 5 stars

    free... rent it... buy it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software "lease" plans. Typical nowadays. Shame you can't own anything outright nowadays.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is a normal practice in the Security Industry today to have users Subscribe on an annual basis. This also ensures that there is no lapse in protection for the user as automatic-renewal can be opted in or out at any time.

      Please feel free to reach out to us directly if you have any additional questions or concerns.
      communitysupport@webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not install after several attempts, I finally gave up and bought something else..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not useable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor packaging,Glue in the code area made the code unusable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serial number that has to be entered rubs off the packaging. Never was able to install

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We do sincerely for all the inconvenience this has caused.

      Please contact Best Buy directly so they can provide you your keycode and ensure everything is working properly: Best Buy Enterprise Customer Care: 1-800-433-5778
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product may be very good if I could figure out how to load the software. I gave up on trying!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi,

      If you would like assistance with setting up our software, our Support Team would be happy to help you at no extra cost. Here are their contact details:

      UK: 00 44 870 141 7070
      US: 866 612 4227

      Online (E-Mail): https://www.webrootanywhere.com/servicewelcome.asp#

      Webroot Community Team
      Mark M.Webroot

  • Rated 1 out of 5 stars

    Stupid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It "came" with my purchase of a computer. About as stupid as the McAffe that comes preinstalled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never I never ever use these software disc that come with my purchase. Useless for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of a free product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since this was for a replacement laptop the far better original security was transferred

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      We are sorry to hear that you will not be using Webroot.
      It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use. Webroot

  • Rated 1 out of 5 stars

    Never install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this product it never works and u have the hardest time trying to Uninstall it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for any issues you have encountered.

      Please reach out directly to our Support Team at your own convenience for further assistance at no additional charge: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Dont use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is pure garbage. Just throw this out and dont waste your time

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Free item??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was free but i have to say that its just taking up space in my desk drawer.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this produce is not worth the money spent my computer is still reading a lot of threats

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      fefe,
      We apologize for the issue you have experienced. If you believe that you are infected it is best to reach out to our support team so they can take a look at this for you. We can remote in and resolve this for you free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 1 out of 5 stars

    No Idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop did not come with a C-Drive so I have no idea. It was a pointless purchase.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Users without a CD drive can use the download link provided from GeekSquad's Website:
      https://www.webroot.com/us/en/home/products/geeksquad-dl

      Please feel free to contact us directly if you have any further issues or concerns:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 1 out of 5 stars

    terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attempted to install and it would not work. Called tech, and it still would not work.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for the issues you have encountered.
      If you can email me your key code directly, I would be happy to assist you in ensuring we get your protection installed and scanning properly: communitysupport@webroot.com Webroot

  • Rated 1 out of 5 stars

    No use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple recommends not to use or if you choose to use it, it is a personal choice.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When open package the key needed to activate it was unreadable====making it useless!!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      bill8543,

      If you are unable to read the code you can contact Geek Squad or Webroot support and we can find that for you.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

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