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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1533 Showing 30,641-30,660 of 31,338 reviews
  • Rated 1 out of 5 stars

    Horrible experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Lenovo and something is wrong with it but the squad says it's just fine.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Lulu,

      We apologize for the issue you have experienced. This is a place to write a review for Webroot, not for your computer or Geek Squad. Please forward your complaint to Geek Squad for further assistance. Webroot

  • Rated 1 out of 5 stars

    Unneeded antivirus trial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with my s7 purchase. I will not install this medicore product on my system.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      We are sorry to hear that you will not be using Webroot.
      It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use. Webroot

  • Rated 1 out of 5 stars

    Why? Security is free from Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft provides full security, written by Microsoft for their platform. Therefore, why add on?

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      When it comes to antivirus protection, you get what you pay for. With Webroot, you get the fastest, most efficient, and effective protection on the market. It updates automatically and you don't have to worry about cumbersome definitions updates.

      Mike R
      Webroot Community TeamWebroot

  • Rated 1 out of 5 stars

    Setup very difficult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The questions and things to do were so cumbersome, I just never used, went elsewhere.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Stacy,

      When installing Webroot all you need to do is enter the keycode and let it scan. If you are having issues setting up an account you should reach out to our support team. They can walk you through the process and get this squared away for you. Webroot

  • Rated 1 out of 5 stars

    I had to return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it It didn't work for what we needed in our house to solve our problem

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Melis, we apologize if you did not want to use our Software included with your purchase.

      You should know that Technical Support is included with all of our Subscriptions at no additional cost: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    I didn't download this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only because I have security through my Internet. Was suggested I not download both.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    lousy did not get rid of computer issues like told

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was awful did not clear up issue like sales rep said it would it was a waste of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A waste of paper and plastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why include this unless buyer asks for it. Mine went in the garbage (recycling) when I got home

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    t*ts on a bull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worthless, resource hog, will slow your windows machine down. Just throw it away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Some how expired.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be going back to best buy. I tried to install on my laptop and it said it was expired.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was getting better anti virus and I was not happy with this free one.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you.

      socialcare@webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Free Garbage for buying an I-Pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last thing I need is more garbage programs on my computer. Threw it out in the Best Buy trash.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never actually used this, didn’t see the point but I’m sure it works

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't prevent only notifies.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't really a security system. It doesn't block,only notifies of a possible problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just another anti virus free trial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never used antivirus in windows operating systems. antivirus are not needed.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Having an AntiVirus on your PC is more important than ever nowadays to protection your Identity and Information. It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We apologize for any inconvenience it caused you. Webroot

  • Rated 1 out of 5 stars

    not useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most useless product to give When you buy a computer with no cd drive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good software for PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with my refurbished Mac bundle. I didn't bother to install because I don't need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a necessary item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot might be good for some, but seems my computer has the necessary security.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Molly, we apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated the highest against top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2016 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 1 out of 5 stars

    Never installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never installed this product because I felt like it would slow down my computer.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      We are sorry to hear that you will not be using Webroot. Webroot is currently the fastest antivirus on the market and will not slow your computer down.
      It is generally advisable to research and use a product before writing a review. Webroot

  • Rated 1 out of 5 stars

    I CAN'T RECOMEND IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT DOES NOT ALLOW TO WORK FREELY, IT STOPS THE USER FROM USE THE PROGRAMS HE NEEDS

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,

      If you are experiencing an issue running one of your programs with Webroot it is advisable to contact our support team for assistance.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

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