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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1535 Showing 30,681-30,700 of 31,338 reviews
  • Rated 1 out of 5 stars

    No need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper and better products besides this. Came with laptop and didn't use

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 1 out of 5 stars

    Wasted money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get free anti virus from my husbands work. This was a useless add on for me

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      We are sorry to hear that you will not be using Webroot.
      It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use. Webroot

  • Rated 1 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did not install this on our laptop. It does appear to be a nice product

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came as part of my new HP Spectra, wouldn't lode properly, and never did use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not like these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not care for these. Seen like the never work like they supposed too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is given to you when you purchase a Mac but you can not use it with them!

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi Joseph,

      Our software does indeed work with Macs. The Mac OS versions lack some of the extra features found on our Windows versions, but our award-winning protection works exactly the same on both operating systems. We are working to bring the extra features to our Mac versions in future releases.

      In general, Macs are not as susceptible to malware as other computers, but the risk is still there. Hence, it's always good to have the best protection.

      Webroot Community Team
      Mark M.Webroot

  • Rated 1 out of 5 stars

    Bad subscription #

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The # code for.entry in the computer was not any good. Was unable to install on pc.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why they give you this. Didn't use this so i can't say much

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view. We do apologize for any inconvenience we may have caused you.

      Please feel free to contact us directly if you have any questions or concerns we can help address:
      SocialCare@Webroot.com

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Useless freebee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase this or use it. I already have a McAfee subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really want it, but salesman insisted we take it. Still in package.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,

      It is advisable to use a product before writing a review for it. You must also install the product immediately to get the full benefit of the promotion. Webroot

  • Rated 1 out of 5 stars

    Useless item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless item. I wish my phone package came with something worth a while.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Almost as bad as Norton's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software messed up my system and did not find virus that other software did.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It came free with the laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by my IT guy that this isn't very good and I shouldn't use it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Berniece, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it before and it was a pain to get rid of so I won't use it again

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using.
      We do apologize for any inconvenience we may have caused you.
      socialcare@webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Not the best but for free it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days after purchasing my new laptop and installing this software I found 4 malware

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please let me know if the product isn't working correctly or what is causing your less-than-satisfactory experience and I will see what I can do to help!

      Useful Help Guide: http://www.webroot.com/us/en/support/how-to-updates

      Mike R
      Webroot Community TeamWebroot

  • Rated 1 out of 5 stars

    waste of time and money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to download...what a waste of my time even though it was free!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      You can use the download here from Best Buy to activate your Protection in just a few minutes:
      https://www.webroot.com/us/en/home/products/geeksquad-dl

      Our Award-winning U.S. based Support Team is always standing by to assist you, free of charge:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Do not need this product for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like subscription software nor understand why this is even offered for Mac.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product for enterprise deployment (50+ users)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend Symantec Endpoint Protection as a stronger alternative

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      The product you are reviewing is for our Consumer Subscriptions, you will want to use our Enterprise Business Product for deployment to all of your endpoints.

      https://www.webroot.com/us/en/business/trials

      Business Purchases/Renewals: Call 1-800-870-8102 M-F 7:00 AM – 6:00 PM MST
      Open a Support Ticket:
      http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
      -Webroot Commmunity Support- Webroot

  • Rated 1 out of 5 stars

    It didnt appeal me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I uninstalled it a few min later, it didnt appeal my and the UI was complicated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cant rate because it wont download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wont download so only a 1 star if it ever downloads I will re rate it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Brad, we apologize for any issues you've had downloading your protection.

      Please reach out to our Support Team at your own convenience for further assistance at no additional charge: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

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