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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 31340 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value Webroot SecureAnywhere Internet Security for its ease of installation, reliable virus protection, and overall performance without compromising their computer's speed. They appreciate that it comes free with certain purchases and offers satisfactory security features. However, some users have concerns about compatibility issues, potential slowdown of their computers, and the relatively short subscription length of six months.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1542 Showing 30,821-30,840 of 31,338 reviews
  • Rated 1 out of 5 stars

    Key Code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Key code wasn't able to peel off to activate the product!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fairly lame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money, I wouldnt recommend this to anyone

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry that you did not like our Product included with your purchase.

      We would love the chance to address any issues or concerns you may have:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 1 out of 5 stars

    it was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got it for free and havent cared to install it .

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Not good unless you buy the whole program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like.it It let a Trojan virus get in my new laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't have to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady told me I didn't have to use it since I got a mac

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    i havent used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inhavent used it at this time I will at some point

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We're sorry to hear you haven't had a chance to try our Product before reviewing it.

      Please don't hesitate to reach out to us should you need any assistance with installing your Security:
      communitysupport@webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Horrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is a joke!!!! Do not trust this product!!!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,

      Can you please elaborate on the issue you are experiencing? You can also contact Geek Squad with any issues you may have. Webroot

  • Rated 1 out of 5 stars

    code didnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn't even use it. guess that's why it was free

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for any issues you have experienced with your key code.

      If you can email me the Member # (or WBR#) from the box I can provide you your key code.
      communitysupport@webroot.com

      You can also reach out to Best Buy directly who can locate it from their records with you.
      Best Buy Enterprise Customer Care: 1-800-433-5778 Webroot

  • Rated 1 out of 5 stars

    it was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free not the best rather have avast I did uninstall

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have antivirus software and do not even need this.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      As an FYI, Webroot runs seamlessly next to any other antivirus solution for a layered approach to security (and you will find out which you like better in real time). :)

      Mike R
      Webroot Community TeamWebroot

  • Rated 1 out of 5 stars

    Have never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with my computer and have never used it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,
      We are sorry to hear that you will not be using Webroot.
      It is generally advisable to research and use a product before writing a review. We wish you the best of luck with whatever security suite you decide to use. Webroot

  • Rated 1 out of 5 stars

    Never used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No code to use after downloading. Still in the box

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Weezer,
      The keycode is on the bar code of the box that you receive from Best Buy. If you are unable to locate this, please reach out to Best Buy and they can look into this for you. Webroot

  • Rated 1 out of 5 stars

    I dont know why i was given this useless software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know why i was given this useless software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not protect my computer, was a waste of money!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Cgv312,
      We apologize for the issues you have experienced. If you believe Webroot has not protected your machine or that you are infected it is best to reach out to our support team so they can take a look at this for you.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 1 out of 5 stars

    Doesn't really do anything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly it doesn't work, maybe that's why I got it free.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi,

      Our Support Team would be happy to check that the software is working properly for you, at no extra cost. Here are the team's contact details:

      UK: 00 44 870 141 7070
      US: 866 612 4227

      Online (E-Mail): https://www.webrootanywhere.com/servicewelcome.asp#

      Webroot Community Team
      Mark M.Webroot

  • Rated 1 out of 5 stars

    asus lied about the tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    label said it was a touch screen and it wasn't fal

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      pathk,

      This is a place to write a review about Webroot, not for a tablet. Please reach out to Best Buy for complaints about this. Webroot

  • Rated 1 out of 5 stars

    free Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes free with package. Im unsure about this antivirus.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible DEFENETLY NOT WORTH $50

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE DONT BUY just like frfr dont buy it its a waist

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't work. Fake... Should of known free. Right!!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      StacyJ,

      Webroot is not a fake program. It is offered as a free promotion from Best Buy to acclimate customers to the software. If you are unable to install the program, please reach out to Geek Squad or our support team for assistance.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp Webroot

  • Rated 1 out of 5 stars

    no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    advertists pop up all the time. it won't stop or block/

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hi,

      Our software will block malicious pop-ups - it will block any pop-ups that attempt to infect your computer or are themselves caused by an infection.

      Some websites have their own pop-ups which are not malicious. These are often designed to offer some kind of extra experience or information to the user while browsing the websites in question. These pop-ups can be blocked by changing the settings in your browser.

      Here are the pop-up blocking instructions for the three major browsers.

      Internet Explorer:

      1. Open Internet Explorer.
      2. Click on Tools (or the gear icon in the upper right corner).
      3. Go to Pop-Up Blocker in the drop-down menu.
      4. Select Pop-Up Blocker Settings.
      5. Set the blocking level to high at the bottom of the window.

      Mozilla Firefox:

      1. Open Firefox.
      2. Click on Tools (or the orange Firefox button).
      3. Select Options.
      4. Select Content from the tabs along the top.
      5. Check the box next to "Block pop-up windows."

      Google Chrome:

      1. Open Chrome.
      2. Click on the Options list on the upper right (the three lines).
      3. From the drop-down, select Settings.
      4. At the bottom of the page, click "Show advanced settings..."
      5. Under the Privacy section, click "Content settings..."
      6. Set the pop-ups settings to "Do not allow..."

      Webroot Community Team
      Mark M.Webroot

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