Customer Ratings & Reviews

It's kind of loud. The drum moves alot. Having to place service call 6 months after delivery. Probably should have called on March 18th with 1st warning. It was 1 month and and 2 weeks after delivery. This is the 3rd or 4th incident. Had to unplug to reset it 3 times. It just stop and started draining the water once and I had to restart the wash process. Had a need service message on it 1 month after we got it. We went with Whirlpool and paid more so we would've have these problems. The dryer as well. It's over heating and shutting off for 20 minutes at a time.

Hate this washer, it doesn't fill with water to cover your clothes when washing or rinsing it does all this sensing garbage, I have to stand there and add more water to the wash cycle and hope for the best when rinsing! My clothes don't smell fresh like with my 2009 Kenmore! Should have gotten the Samsung front end loaders. They just don't make em like they use to!

Just past the 3 month mark, I noticed it making a funny noise, like slipping gears or grinding bearings. It turns the plastic (!) feet under the front have collapsed, dropping the motor all the way to the floor, and now it can't spin. This seems like fundamentally poor design.

Install Date: 04/03/2021 Fault Date: 04/04/2021 So far we're very unhappy. We paid for the appliances, removal of old ones, and full install of the new ones. The installers were very nice but they would not fill out the job-forms before asking me to sign them. They spoke little English so they just answered, "no problem, just sign". The washer worked once. On the second load it had an error code and would neither run nor unlock. We reset the power, per instructions, several times and now we have a load of laundry stuck in the wash, with a lot of water, that will not run or unlock or reset. Now we get a different error code: F9E1 So it appear that our clothes will likely be ruined sitting in the soapy water for a few days while we wait to talk to service, get an appointment, someone to come out, etc.. There is no way to manually unlock the lid. HUGE design flaw IMHO.

Great unit great day to wash clothes for the first time

My wife is very happy with her washer and so am I!

The salesman said the “as is “ open box was the “ding in the corner of the machine. Sticker said “Excellent working condition” Got it home went to use it and the latch guard to trigger the machine that the door was closed is gone and they said “ sorry. You bought it “as is “and we can’t even find the part. “ So how was it tested to be in “excellent working condition” when it didn’t work without this latch guard. ??? Found one on my own and fixed it. Love the machine. Sadly disappointed in Best Buy.

Start to leak water less than 2 month. All in/out pipes no leaking. Suspect the bottom drainage possible issue.

After our ancient washing machine started rusting inside, I started researching washing machines. I eventually decided on this one and it has not failed us yet! I wanted to keep the upright agitator, and I also liked that this machine allows you to change the water level yourself which seemed like a common complaint with other new machines. I don’t have a sink in the laundry room so the built in one is awesome. The added scrub brush seemed cool but it leaks out into the tray so I don’t actually fill it with detergent. I read the manual and all the suggestions for washing, and so far my clothes have come out clean every time, no leftover stains or issues. I have a door on my laundry room but I don’t personally think the machine is “too loud” even when I leave the door open. I love that I can wash fairly clean loads in just over 30 minutes, but I personally do not mind running the normal cycle on clothes that need a good wash (aka anything with an odor, work clothes, hunting clothes, etc), which can be around 1-1.5 hours. All in all, we love this machine and how customizable it is depending on whatever we need to clean!

We bought this to replace a high capacity 5.3 Samsung Topload washing machine and so far we are happy with the purchase. At 4.7, the drum is big enough to easily handle a king-size quilt. The control panel is easy to master. As any washer with the agitator, this machine uses more water and tends to be noisy starting out .. But the agitator helps with the washing cycle making the cloth come out much cleaner and fresh. Comparing with the former washing machine, this machine is much faster cycle time and cloth come out much cleaner as well. This is the first Whirlpool washer we have so it may take us a little more time to judge on its durability and reliability for the long run. From what we see so far, we would recommend this machine.

We purchased this washer for the deep water feature. The pretreat station is a bonus. I can't say it cleans better than the Whirlpool washer we had for 25+ years. The way the small agitator works seems to keep clothes in the same place through the whole washing cycle. So we have some doubts that the bulky items or clothes on top truly get cleaned. I don't understand why some reviews are saying the machine is quiet. It is not. The agitator rotates clockwise for 1 second and then counterclockwise for another second. I suspect the unique sound is from some sort of mechanical braking. The sound is not continuous. It is quite loud and disturbing. I don't think there are many alternatives that would actually wash well with enough water. This washer is already a huge improvement over the 1-year old Maytag front load washer that came with our new home. So we will learn to like it more.

Pros: the capacity is amazing. My parents have this exact washer, but they have the bigger 5.5 load with an impeller. This 4.7 size is better for me because with my parent’s machine, I had to lean on the machine and reach way down to get the clothes out and I don’t like outrun gym stomach on top of the machine to balance myself. My parents use tongs to get the clothes out of their 5.5 load, so this 4.7 model I have no issue getting my clothes out and washing my king size comforter with ease. I also REALLY ENJOY the clear lid so I can see what’s happening during the wash cycle. The tub is a nice shiny metal which looks really good. I’m coming from an Amana washer, which I enjoyed, that I’ve had since 2013 but all the pros I mentioned above are advantages the Amana didn’t have. Cons: 1. not a fan of everything being so technological with touch functions and sensors. The more technology a machine has, the more likely you are to face repairs. 2. The agitator appears too small for the tub size. Watching the agitator work, the clothes just sort of slowly circulate around the tub without being pushed from the top to the bottom. Whirlpool, if they care about their customers, really need to get back to the drawing board and develop a more effective agitator for this machine that actually pushes the clothes around and up and down the machine. 3. “High Effecieny” it was a learning curve for me to work around the low water functions, but I found out if I turned the machine on certain touch pad functions, I could adjust the water level to max fill or high fill by touching the Deep Water or Deep Fill button at the bottom when I have selected the type of wash I wanted. Reading reviews, it appears the older crowd, no offense, is having a hard time changing the water level and their clothes end up dry. I hope they are reading my review and they start to play with the functions of Deep Fill so their clothes will actually be submerged. I know this is a dumb government regulation that is in effect, but the touch keys are too hard for some of the older people to understand which is why they think they can’t submerge the clothes. Make a more simple Machine with a larger capacity. 4. This machine is in fact WAY TOO LOUD.

Love this machine! Easy to use, cleans well, only gives me grief if i haven't made sure the load is balanced, which is my fault. I leave the top open after a load (unless I'm putting a new one in) to make sure any excess water doesn't create that musty smell we all know and hate. Our laundry room is tiny, basically a corridor between our garage and our living room, so having a top loader really was the better choice for that particular issue; keeping our old front loader open impeded traffic flow into the garage, so it was inevitably shut and the smell was terrible.

August, 2022. My 30+ yr. old Maytag washer died the other day. This Whirlpool WTW5105HW launched me into an entirely new world of washing technology. It's a bit befuddling. The washer seems to do an okay job of cleaning. I've done about a dozen loads before writing this review. I have noticed only two issues as far as cleaning. 1. Some stains on white socks did not come completely out -- dog ear wax was one. This may be a detergent problem as the socks washed for nearly 90 minutes. 2. A dark wash rag had a lighter colored streak appear on it. This has happened before with the old machine, so I don't necessary attribute this to the Whirlpool. Some other observations --. A. The machine is a bit noisy. The way it agitates by spinning its bottom and its basket in opposite directions to scrub the clothes is noisier than my old machine. I need to close the laundry room door to reduce the noise. Not terrible, just not welcome. B. The manual is nearly worthless and the version on the website is the same thing. C. There is no way I can find to do just a rinse and spin cycle for something I hand wash. That's a big omission on a machine with a dozen buttons. D. The cycle time can be much longer than my old machine that handled everything in about 35 minutes. The cycle times are long running from about an hour to and hour and half depending on the settings. There is a shorter cycle, but normal ones are long. E. The washer starts agitating before it has filled with all the water it will use. This is disconcerting when you look in and see your clothes being rubbed back and forth without much water. F. All the new machines use much less water and leave a huge amount of unused volume in the basket unless you are doing laundry for a family of six. G. The machine uses HE detergent which means a much smaller amount of detergent and almost no suds. That makes it hard to know if you are really cleaning clothes when all you see is murky water barely above the clothes. H. Whoever thought it was neat to be able to look through a glass top into an empty washer when it is not in use is not a stable genius. I cut a piece of outdoor carpet runner to put on top of the washer to protect the glass and avoid staring into the abyss of an empty washer. (See photo.) I. I like the fast spin option to help save time in the dryer. In summary, I think this is a good washer, but the way it works makes it hard to tell. The clothes seem to be clean and that is what counts the most. Let's see it this one will last 30 years like the old Maytag.

The washer is large and does a great job cleaning the clothes. It’s much louder than I expected, considering most washers are now silent.

We had to replace our Samsung Washer with this one. It has been wonderful, and have no complaints. It has a setting to remind you to clean the washer after so many loads, which is awesome since my husbands clothes from work are usually covered in muck. The machine is not as quite as the Samsung, but it does a much better job at getting the clothes clean. I have no regrets with this washer. Aways get a warranty on these products, it will save you in the long run. I recommend a 5 year. It's a little pricy but worth it if the machine has issues, but also have the employee selling you the item to explain the warranty before you purchase it and read the info, this will save you time on the phone if something does go wrong and you need to use the warranty.

Very nice washer. So easy to use. A little bit noisy but washes clothes pretty clean. So far, good purchase. My wife and I recommended.

I love the size and the agitator. I was able to fit 2 comforters in one load. Clothes always come out clean and with the Pretreat station, I can get those pesky stains before the clothes go in the load. One touch settings are so easy to use.

I have been using this washing machine for a little more than a month and so far, it has performed very well. I like the capacity and have washed a king size quilt with no problems. I was glad to have the option to purchase with an agitator, as the machine I was replacing had an impeller and was constantly going out of balance. That has not happened once with this machine. I hope that it will prove to be reliable and durable over time. One suggestion I would make is that the owner's manual have more detailed operating instructions.

For years I had a front loader washing machine. I never liked it but had I known that there was a machine that washed cloths as well as this whirlpool, I would have gotten rid of it much sooner. I have washed rugs, bedspreads and other bulky items. Not once has it gone out of balance. I would definitely recommend this washer to others.