Customer Ratings & Reviews

This machine had the features we wanted. I wanted a deep water option that I could use with any setting. Some machines only allow deep water with the jean/heavy setting. This also had the water fountain we wanted and was reasonably priced. the biggest downside is, its incredibly noisy in the spin cycle. Our machine is on the main floor in a closet and its way too loud. thats why the 4 stars instead of 5.

Let me say 1st that I read all the lowest reviews both on Best Buys' website AND on Home Depots' website (because there were LOTS more reviews on Home Depot), but I purchased my set at Best Buy because I could get it to my home quicker than Home Depot. I also read some good reviews on both websites as to not be biased. I wish I would have gone with my gut though and listened more to the 1-star reviews because that's what I usually go off of! Also, I bought a Whirlpool because from what I researched, they had the best ratings overall. I also purchased a top loader because my Samsung front loader was beginning to smell like mold! I opted for the agitator over the impeller because supposedly it gets the clothes cleaner and hey....that's how washers started out 100 years ago....with a big ol agitator right in the center of it, so they ought to work good, right?! I also purchased these particular machines because they were the only ones in the store that I could get quickly! Who wants to wait weeks for a new set when their old machines need to be replaced ASAP? Not me. Ok.....so I got my new washer and dryer delivered 5 hours ago. I had to wait an hour to use my new machine because the delivery guys started it before they left and told me to let it run through a cycle 1st. Finally, an hour later......I did the first wash of a very light load of my own clothing (not dirty mens or kids!) and I had ONE shirt that had a light stain on it. Not only did my clothes not SMELL clean after the load was over, but that one stain didn't come out either! Ok.....load 2......I put a King sized mattress pad (not nearly as bulky as a comforter which they CLAIM would work in this machine!) and after waiting another hour and 5 minutes I open the machine only to find that the whole top half of it never even got wet because it barely put any water in the machine!!!! I mean it was DRY! Oh, and it still smelled dirty still too!!!!! So.....I am now washing it again for a 2nd time! This time, I put it on "bulky item" and "deep fill" on the water! It sets it for another hour and 5 minutes! I stand there like 20 minutes watching just how deep it's going to fill up.....ha! Not even!!!! So I paused it like 3 or 4 times and each time I restarted it, it would add a little more water!!!!!! Finally.....it ALMOST has water maybe a quarter the way up from the bottom of the machine but still was not covering the mattress pad! Mind you, the mattress pad is not even half way up the machine itself!!!! Then I stood there and watched the agitator move JUST the center of the pad up and down. The entire thing never moved from the way I placed it in there! I could've put a piece of blue tape on the item and the tape would not only stay dry but it would also be in the exact same spot as where I loaded it!!!! So.....the 3rd hour goes by and I'm finally getting the mattress pad out for the 2nd time!!!! STILL there were dry parts to it and not all of it smelled fresh!! So it looks like I'll be going to the laundromat with all of my bedding for 4 beds tomorrow!! That's the main reason I purchased a larger machine! Now that I've put my half washed mattress cover in the dryer, on to load 3.....3 pairs of shorts, 3 small bath towels, and 2 kitchen towels. Again, a very small and light load! I opt for the 29 minute "quick wash" like I did on the very 1st load because I wasn't about to wait another hour + for a small load to wash!! I go and pause it 10 minutes in just to see how wet the stuff is and surprisingly it was all wet but all I could smell still was the burning plastic or rubber smell from when the delivery guys started the 1st cycle. Awful!!! I should have been smelling my Tide with Downy! Anyway....got load 3 out. Some of the items smell like tide & somewhat clean(?), other items still smell dirty. NOT washing them again!!! That's the washer. Now....the dryer.....load 1 is all I've done in 5 hours. It was about 3 of my shirts and 3 pair of pants. The shirts came out extremely wrinkled even though the ONLY setting I chose out of the 10 or so buttons was the Wrinkle Control button!!!!!! Ugh!!!!!!!! Oh, and the delivery guys also started the dryer before they left and I immediately smelled like plastic burning and since it had nothing in it, I went ahead and turned it off. After load 1, I still smell it. From both machines. It's an awful smell!!! My mattress pad is in there now. When I pushed the "sanitize" button (because it never did smell clean after 2 washes!), it pops up 1 hour 52 minutes to do that! Ha! I'll be getting it out shortly and letting it air dry I guess!! Ok, just got it out and it stinks to high Heaven like that burning plastic or rubber smell!!! These machines are a joke!!!! All of the negative 1-star reviews I read before I ever went to the store.....were all spot on! They were: 1. Washer is extremely loud! YES.....it is indeed the loudest machine I've ever owned! 2. Washer does not fill up with very much water! Nope...sure doesn't and there is no way to control that! 3. Washer vibrates even with the smallest load. Sure enough, vibrated and shook itself out of place in my wood floors. 4. Bulky items are DRY after being in there over an hour. True that too, not a single drop of water on parts of it!! 5. Agitator doesn't move clothes around at all, it just goes up and down in the center. I stood there and watched the mattress cover not even move!!! 6. You have to hold the start button in 3 seconds before it will start the washer and the dryer! Yup....what nonsense that is!!!!! 7. There are 20 buttons or so to push on the darn things....also nonsense!! 8. The washer spends so much time "sensing" what is in there, but then it doesn't even cover the items with water!?! True there too! What's the point of all that sensing?!? Whirlpool, Best Buy, the people reading this.....DO NOT WASTE your money on these machines! After buying all the necessary hoses and dryer vents (that is mandatory for them to come install it) and taxes, I spent $1700 on the worst washer I've had in 50 years! To say I am disappointed is a BIG understatement! I'm furious!!!!! I'm waiting until tomorrow comes before I call someone. I am too mad to make that call tonight! This is ridiculous!!!! This must be why this was the only larger machine in the whole store that I could get delivered in a couple of days and not have to wait weeks or even months from other stores!!!!! It's a piece of JUNK, so let's make them available for people!!!!! Jesus. DO NOT PURCHASE THIS SET! TERRIBLE!!!!! I'm so mad right now that I dont know what brand/set I'm going to buy next, but these are going right back to the store!!!!!

Works great. Large enough for the comforter and has great features.

Quality top-load washer w/agitator you can remove, if desired. Plenty of room to wash large quilt/comforter. Machine runs quiet. Lots of other features. Purchased washer in Sept 2020. Thus far, it has performed excellent!

Did a lot of research on a new washer to replace our broken 90s GE and settled on this one - very glad we did! A big factor in our choice was the width as our house is old and has narrow basement stairs. Had no problem delivering this and once I used it, I was amazed at how big the inside was. Runs super quiet and has a lot of nice options to control the wash. Really like the included scrubber for Shouting out stains and the little hose is nice as well. Highly recommend!

I’m really impressed with this washer so far. It has done very well with my clothes and cleaning stains. It’s also a very nice color. I have had top loaders in the past that removes dirt but places it somewhere else in the load, not really getting the clothes completely clean. Jeans were a particular issue. But so far this has really worked out. The reason I have it 4 stars is because I didn’t realize that it didn’t have a pre-wash slot. Also there is a useless slot it appears to be for storage inside the detergent/ fabric softener bin. It also washes for a very long time. A basic load will be 1+ hours.

I bought this washer to replace my old Maytag with an impeller. That washer was so loud and literally moved across the floor when on spin. It went out and I found this one and made sure it had an agitator. So glad I did! It is so quiet and does NOT move. The clothes are so much cleaner as well. The features on this washer are amazing. Yes it costs more, but it’s worth it. And I got it in a couple of days versus waiting weeks for others on back order.

This washer is loaded with features and is completely flexible. Many setting options, easy to use and pretty quiet! It did not handle washing of two dissimilar pillows very well but not many washers would.

large washer it has great features and very easy to use.

The washer does a great job. Cloths come out clean. My only complaint is how loud the unit is. BUT since I'm already remodeling, I've decided to put some soundproofing in the laundry room.

Very nice washer. So easy to use. A little bit noisy but washes clothes pretty clean. So far, good purchase. My wife and I recommended.

So far we love this washer. Easy to use. We like that is has a quick cycle that’s 31 minutes. Had a large tub for a big family. Works great!

Our old Whirlpool washer cratered and we shopped around for a replacement. Found that Best Buy actually had the washer marked cheaper than other competitors and delivery & set up time was very reasonable. My wife liked the features on this new washer & is real pleased with this purchase. I am quite sure that my wife would recommend this washer as it has fully replaced our old washer. New washer has met & exceeded all her washer expectations. Super nice washer with a lot of features.

Works well but the drum hangs by cables so loads have to be really balanced

I love the size and the agitator. I was able to fit 2 comforters in one load. Clothes always come out clean and with the Pretreat station, I can get those pesky stains before the clothes go in the load. One touch settings are so easy to use.

A bit noisy at times; and the first one I received did not work at all, would not turn on, causing a delay of 10 days to get a replacement. Otherwise, it's nice.

It's a great Washing machine, we went with Whirlpool since our last one we had for about 12 years and just wanted to have a bigger machine and still have some extra bells and whistles.

Absolutely LOVING my new washer. I had my previous washer and dryer for almost 20 years. I love the size, the inside is HUGE. Very easy to use, quiet and is already saving me $$

So far it works ok. Looks great. I hope the digital screen doesn't go out anytime soon. It's a little loud but doesn't really bother me I just close the laundry door. There's so many options it's a little overwhelming so look over the manual at least once.

So far so good. Works as intended. Quiet as it can be considering its purpose. Tried to use the bleach dispenser at the front right corner and found later that the bleach had run downt he front of the machine and made a spot on the floor. Bleach dispenser is worthless. 4 stars due to bleach dispenser issue