Customer Ratings & Reviews

I was looking for a washer that looked good - I know, not something you'd likely hear often about a washer or dryer but it was important to me as our laundry room is connected with our kitchen. We also leave the door open for natural light so it was important to get something that looked good. As far as washes are concerned - everything seems great. I love the load and go feature with the large bin to hold detergent and softener. Long gone are the days of having to refill or throw in detergent pods. Literally just load and go. I do like the ability to connect it to wifi so it lets you know when your wash is done. There's also utility presets for when you need to run your wash to clean itself. And I was worried that the touch screen would be clunky and slow but I'm happy to report that it's actually quite responsive. Love that you can also create favorite wash types so you can quickly access them. Just click the heart icon and choose your wash and boom. This thing is also quiet! Which is perfect as I said earlier our laundry room is directly next to our kitchen where we spend a lot of our time hanging out and entertaining. So if we did need the wash going, it wouldn't be annoying. Really happy with this washer overall and looks great with the aesthetic of our home.

OMG. It's crazy to be happy about doing laundry. This makes me happy. This makes me actually want to do laundry. It's a beast - HUGE. For a large family, it makes things go very quickly. I put it on the pedestals so I don't have to bend. It's fast and it's quiet (except when you have super bulky towels spinning at the fastest speed). It's flexible - so many options - all digital - really easy to program. And OMG, you don't have to deal with detergent or fabric softener. It's pricey, but I tried another and returned it - it was garbage. This is totally amazing. If you can afford it, you won't be disappointed. If you can't afford it, save up so that you can afford it. LOL.

its goo what i wanted but i mainly bought this to pair with alexa and google and whirlpool app is just buggy.. they dont connect at all when connected the cant search for the device sadly.. i am limited to using only the whirlpool app whoch sometimes doesnt notify me…

This washer looks so fancy. It works great , it has a lot of options . When it running, so quiet . I like it .

Just replaced our 15 year old Whirlpool with this one. The color is similar to a matte black. Nice change from the white we had. The load and go is a very nice feature. Machine is quiet. Wi-fi setup could be better or simpler. The touch screen takes a little to get use to at first. Especially when you're coming from an old knob and buttons machine. Good looking washer.

My second after my washer died after nearly 15 years ( Samsung vrt cherry red) the mother board contracted COVID literally during the beginning of public know that we were in a crisis! This washer is quite and upgrade.. but I’m not sure if the bells and whistles are all that, they can be a li annoying after a while. The phone notifications is a good feature but not truly necessary, idk ? Touch screen can be a hassle especially if u have to use it opposed to using your phone to ask the washer to perform certain cleaning task... nevertheless, this is a great cleaning machine, is quiet and it’s loaded with a ton of good features like fresh air and an interior light

Super Duper! So easy to use my wife even lets me use it! Very quiet and cleans extremely well.

It’s amazing how quiet and smooth the Washing Machine operates. It’s large enough to wash my Bedroom quilt and did a beautiful job. It’s a wonderful Replacement for our ageing original GE that came With the house 23 years ago. A joy not to deal With the old Agitation Tumbler. Saving up to replace The dryer to the matching Whirlpool. I know it will be Amazing too!

Wash my duvet in a breeze. It has almost no noise, luv the color and the capacity. All my clothes have no stains. Luv the white of my children soccer uniform.

We got this washer and the matching gas dryer. We love the color! We just got our washer delivered. No damage. The guys that delivered were friendly, took great care of our appliances, and gave us a business card at the end and informed us to call if we have any problems or notice anything wrong with any of the appliances. The customer service from ordering (in store - South Bend, IN location) to the delivery has been amazing!

The desing it impecable, one of the main features it that it quiet, even with the whole load. Itps becaming my favorite appliance.

The washer is quiet when in use and it looks that it doesn't use that much water but clothes still come out clean.

Overall, I am satisfied with this washer. The color is great. I love the load-and-go which saves time. However, the user interface is small. I also do not like having to enable the Internet each time the door is opened in order to control the washer remotely.

This machine washes great and has a fantastic load capacity. The digital panel takes a little getting use to. The preload of both detergent and fabric softener is very convenient and avoids over pours and having to take the bottle off the shelf. The clothes come pout clean and so far zero smell to this front loader

The washer does a great job and I really like the hi tech display and control panel. It is easy to use. For most loads, all you do is select what to wash and how to wash. You have the option to change settings when you want. This model has 2 bulk dispensers and both can be configured for detergent. This allows 2 different detergents to be available without having to measure for each load. I like the APP informing me when the cycle is over. I am still learning about all the things it can do, but I am a fan of the user interface, particularly the consistency between the washer and the 9620 dryer.

All positives on wash and cycle options. Two improvements are the touchscreen has no backlight for where buttons are in dark when machine is off. Program cycles can’t be saved with no auto dispense of detergent when this mostly excellent feature is enabled. Each time the preferences need to be adjusted in addition to the favorite. If purchasing again, I’d probably buy the electronic button version instead of the touchscreen on the door. Less bending and more intuitive with easier feel in touch.

It’s very nice that it is digit. Takes some time to start up the cycle.

Love this washer! Was handed down my parents old original Whirlpool duet from about 02 or 03 and it was finally starting to stop working right. This is definitely one of the top of the line models. Touch screen takes a little getting used to, but after using a few times I got used to that. Also, you can make favorite cycles and save them and manage it in the app and get alerted from the app that my cycle is complete. Much larger capacity than my old one so I can wash a ton more than before. Also, I didn't even realize when I bought it that it has the drawer in the bottom where you can load your detergent and softener so you don't have to add it every cycle! You can also adjust how much detergent is being dispensed in each load in the options as well. Was a little worried the door didn't seem a solid as my old ones, but after using for several months it seems fine. It also has self balancing and doesn't shake violently like the old one with a big heavy load.

Best washer and Drier combo I’ve ever owned. Touch screen feature is amazing. Everything I wanted and some.

Love the front loa. Will be easy to reach for the clothes. It is huge for plenty of clothings.