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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 433 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers consistently note the Litter-Robot 4's ease of use, effective odor control, and quiet operation as significant advantages. Many appreciate the self-cleaning feature, eliminating the need for manual scooping, and find the app integration helpful for monitoring usage and cat health. However, some customers mention the product's large size and high price as potential drawbacks. Concerns regarding occasional Wi-Fi connectivity issues were also raised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 433 reviews
  • Rated 1 out of 5 stars

    Bought new and got a clearly used one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dents, scratches, and pee in the main chamber. Makes me wonder how many products are being sold as new when they’re actually used.

    No, I would not recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      We are disappointed to hear that your Litter-Robot arrived in this condition! This is never the experience we want for our Whisker family and we would be happy to assist you with your concerns. If you haven’t yet, please contact us at [email protected] or 877-250-7729. An agent will be happy to assist you further! To further assist, we will need your order number and address to locate your order. We look forward to hearing from you to resolve this!

  • Pros mentioned:
    Ease of use, Litter box
    Cons mentioned:
    Dust, Smell

    Rated 5 out of 5 stars

    Cats love it, no more stinky boxes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second unit. We needed a cat box for both stories of our home. Since this notifies us when it is full, we don’t have to pay any attention to it (WiFi connection). Also saves money on litter since only the litter sticking to the waste is lost. I figure a 5 year break even point for both boxes. No dumping a whole cat box just to remove the smell. No smell. No dust. Just a small bag to lift out of the sealed collection box. Also, after each cycle, a smooth surface for the cat to admire. I put a camera on the upstairs box to match the cat weight to the cat and discovered that one cat will use the box, then sit and watch it rotate to dump the waste. Cat TV.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️ Life-Changing! Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about the Litter-Robot 4! It has completely changed the way I take care of my cats. No more scooping, no more smell, and my house feels fresher and cleaner than ever. The waste drawer is easy to empty, the design is sleek, and it’s surprisingly quiet when cycling. My cats took to it quickly, and now I don’t even have to think twice about their litter box—it’s always fresh and ready. The app is a great bonus too, letting me keep track of their habits and know exactly when the drawer needs changing. Yes, it’s an investment, but for the convenience, cleanliness, and peace of mind, it’s 100% worth it. I honestly can’t imagine going back to a regular litter box. If you’re on the fence—just do it. You and your cats will be so much happier!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price, Smell

    Rated 4 out of 5 stars

    Works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall does what it says. I have two Maine Coon kittens that are almost 5 months old. The larger one, the male, uses it no problem. And it’s large enough it will be just fine as he grows. The only problem I have had so far is at times the urine clumps don’t always dump. They stay stuck to the liner and need to be knocked loose with a scoop. As for odor. There is no order other than the immediate after use. Once it cycles after the cat has jumped out there are no smells. Ease of emptying the used litter clumps is as simple as it shows. Pull open, grab bag, and throw out. I do think however that the price is super expensive for it. Will determine with time if it was worth it. Depending on how long it last.

    I would recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      Hi Dawn,
      Thanks for taking the time to share you experience with your Litter-Robot! Some Litter-Robot users do have an issue with clumps sticking to the liner. If you're having the issue every couple of days, maybe it's something more environmental: Does it tend to build up and then, by day 2-3, stick and clump? Or is the clump not present until then?

      You could try mixing a "crystal" or silica gel-based litter with your traditional litter. This might help absorb any excess liquids. If you add them, please make certain they are small enough to pass through the sifting screen in the globe.

      Sometimes, we find that customers experiencing issues with clumps sticking to the liner are using a lightweight or alternative litter. These litters tend to clump slower, leaving sticky, sometimes gummy messes that can interfere with the sifting process. Excess moisture build-up can also lead to significant odor. If you are not already, we recommend using a standard clay clumping litter, as it tends to clump hard, sift easily, and absorb odor.

  • Cons mentioned:
    Smell

    Rated 5 out of 5 stars

    Simplifies Cat Maintenance but Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the Litter-Robot 4 for several months, I can confidently say it’s a significant upgrade from traditional litter boxes and even earlier Litter-Robot models. The most immediate benefit is the convenience-no more daily scooping. Instead, I just empty the waste drawer about once a week, which is a huge time-saver and keeps my home smelling fresher. One of the standout features is the improved odor control. The waste drawer’s design, combined with a carbon filter positioned above it, does a great job at trapping smells. I also appreciate that the trash bag wraps around the outside of the drawer, making it easier to install and helping prevent litter from getting stuck on the sides. The app integration is another highlight: it reliably notifies me when the drawer is full, lets me monitor my cats’ litter box usage, and even tracks their weight-a surprisingly useful feature for keeping tabs on their health. The Litter-Robot 4 is noticeably quieter than the previous model, which is great for a peaceful home environment. Cleaning the unit is a bit easier thanks to a new handle on the globe, though deep cleaning is still somewhat awkward and time-consuming, as you have to disassemble the globe and handle a bulky part. Regular maintenance, like monthly deep cleans and weekly spot checks, is still necessary to keep things running smoothly and odor-free. On the downside, the Litter-Robot 4 is expensive, and the interior space may feel cramped for larger cats. While it’s more compact on the outside, it still takes up a fair amount of floor space. Some users have reported occasional sensor glitches or cycling errors, but I found the app and hardware to be reliable in daily use. Overall, I’m impressed by how much easier the Litter-Robot 4 has made cat care. It’s not perfect-regular cleaning is still required, and the price is steep-but for the convenience, odor control, and tech features, it’s been worth the investment for my household.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Excellent cat litter robot 4 and worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product. Purchased for family member with two cats and there is now virtually no smell. It was just what they needed. It was also very easy to setup

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup
    Cons mentioned:
    Smell

    Rated 4 out of 5 stars

    Overall a good litterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know what youre thinking. “Id rather scoop a litterbox than ever spend $800 on a LITTERBOX!” Well your be right but also wrong. It is a practical purchase but it isnt for everyone seeing how for many $800 can be a house payment, but if you really are tired of scooping a litterbox or it constantly stinks up the house then you should go for it (or at least finance it to afford it). Its very simple to set up almost ready out of the box. I can no longer smell the waste even when you’re close to it. On the plus side it also looks aesthetically pleasing.

    I would recommend this to a friend
  • Pros mentioned:
    Litter box

    Rated 5 out of 5 stars

    No regrets! Best purchase we have made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy this because of the high price tag. We have neighbors that own the older model and love it. We went ahead and took advantage of the Black Friday sale and Best Buy’s easy payment options. No regrets!! This is a must have for any cat owner. We have 3 cats and this litter robot is absolutely worth every penny. Not having to scoop litter is priceless. We have owned other fancy litter boxes- even the toilet one, and this is by far the best. No special litter to buy. No expensive soap cartridges. If you’re thinking about getting it, do it! One of our cats is 17lbs and he fits in this just fine. Our cats took right to it. Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    BEST INVENTION EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid my cats would be afraid for the noise but just the opposite occurred. My three cat’s lineup to use it. It’s amazing to watch. One cat uses it while the next one waits for it to turn them takes his turn. No expensive bags needed. A plain 13 gallon drawstring bag firs over the draw and all I have to do is pull the strings up and take it to the trash. I did not receive any promotions on this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price, Smell

    Rated 5 out of 5 stars

    This really works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited almost two months before writing this review. I wanted to make sure it worked. I have seen a number of other reviews where the buyer was frustrated. Not me. Works as advertised. Took a little bit of learning on my part, but it was worth it. Great product. No muss, no fuss, no smell, no more digging out nuggets. Yes, it is pricy. But it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Dust, Smell

    Rated 5 out of 5 stars

    Just do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant because of the price, but bought a cheaper automatic litter box and that’s where I lost the money! Super easy set up. No smell. Trying different litters currently to find the one with the least amount of dust. But that shouldn’t hold you back. Has made my life much easier. My cat adjusted to it the same day and prefers it over his other one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changing litter robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple cats and I was going through a lot of litter and bags and time scooping. Working so much, the boxes sometimes got a little neglected and I needed a way to rectify that. This machine is so handy and helpful. It wastes less litter since the mess doesn't sit there for ages seeping out into a bigger and bigger chunk. The automatic shifting can be set to just a few minutes to I believe half an hour. It connects to an app that you can control the time it sifts, you can set up pet profiles and it tracks your cats weight and usage, it lets you know when the litter level is low or when the litter box underneath needs to be emptied. Be warned not all cats will like this robot so keep a regular box around just in case. One of my 4 cats absolutely refuses to step inside so I keep a box right next to it for her. I scoop that box right into the robot so I don't have to waste extra bags and I only have to switch out the main bag once a week or so. My friend has less cats than me and can go about 3 weeks before needing to empty the litter box.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Litter box
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Scoop saver

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a couple weeks before my cat would use this regularly, but after that period it has been a definite help. I haven't had to scoop since! It's not a perfect solution, since often times clumps of litter get stuck in the grate and I need to clean it off. All things considered, I wish this was about half the price and I would say it's completely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    THE GREATEST INVENTION SINCE CANNED TUNA

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was buying a litter box. What I actually purchased was a high-tech throne for my cat, Mojo the Majestic. The moment I set up the Whisker Litter-Robot 4, Mojo examined it like a king inspecting his new palace, gave me a slow, approving blink, and immediately decided this was his spaceship, his fortress, and his personal bathroom concierge all in one. At first, I was skeptical. Would this robotic wonder truly handle the foul sorcery that Mojo unleashes on a daily basis? Oh, my dear, unsuspecting nose—this thing doesn’t just handle it; it eliminates all evidence like some kind of feline MI6 operation. No scooping, no smelly surprises, just sweet, glorious cleanliness. And the smart app? Oh, it’s next-level. Now, my phone sends me push notifications about Mojo’s bathroom habits, which is something I never thought I needed in life but now find both hilarious and strangely fascinating. My cat is basically tweeting me from the toilet. But the best part? Mojo now fully believes this is his personal spaceship. Every time he enters, he does a dramatic pause, as if preparing for launch. The box cycles when he’s done, and he watches it with awe and suspicion, like he just witnessed magic. Sometimes, he even sits in front of it for hours, waiting for it to do something else cool. Final verdict: If you love your cat but hate scooping poop, buy this. If your cat has an inflated ego and dreams of intergalactic conquest, buy this. If you want to witness a small furry creature experience the future before your very eyes, BUY. THIS. NOW

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Expensive Litter Box but Worth Every Penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the litter box for about 3 weeks. I have 2 cats and both of them use the litter box. I love that I don’t have to scoop and I can monitor how often they use the litter box even when I’m traveling. The Litter Robot is easy to set up and use. I followed the instructions provided and my cats started to use the Litter Robot instead of their old litter box in the second week of use. For the first week, I manually cycled the litter box. For the past 2 weeks, the Litter Robot has been set to cycle 30 minutes after the cat is detected. I shortened the wait time today to 25 minutes and removed the old litter box. Although the instructions recommend a 15 minute delay with multiple cats, I’m still working out the litter clumping speed. I use Tidy Cats Lightweight with Glade which seems to clump slower than I expected. I also added Dr. Elsey’s Cat Attract to the litter to encourage the cats to use the Litter Robot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Magical Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve made for my cats. I bought two Litter Robot 4’s for my 6 cats and I plan to buy one or two more. My most neurotic cat took to it immediately and the others took a bit longer to adjust. One of my cats is a tripawd and he uses it without any issues. I have a love-hate relationship with the app; the robots disappear off the app from time to time.

    I would recommend this to a friend
  • Pros mentioned:
    App, Ease of use

    Rated 5 out of 5 stars

    Must buy for multiple cats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this machine due to the fact we have three cats. Had multiple boxes throughout the house and still had a tough time keeping up. This machine solved that issue. Cats took to it fairly easy, and definitely keeps the cleaning nice and simple. Phone app works really well. Filters and bags are cheaper to get on Amazon, although a thirteen gallon trash bag works. Had it about two months now, and not a single issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Your cat wants this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I love it more than my cats do and they fill it up every few days. I have 2 cats. I don’t like to scoop boxes. They don’t like to use dirty litter boxes. This is the best of both worlds. I had a little trouble getting it to connect with my wi-if and nearly gave up on getting it fully automated at first. I called tech support between meetings and they sent me an email with instructions to get it up and running. The second time I tried, it went without a hitch and other than a SNAFU when the power went out and the internet went down and it needed a button pushed, we haven’t looked back. The only issue I have is it seems to clean when it’s supposed to be sleeping so I wonder if it’s set to my time zone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceeds expectation but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From everything we read, this is the absolute best robot litter device on the market, and after 3 weeks of use I will admit that this is a pretty awesome product. To be clear, this is not a "set it and forget it" kind of thing. There's still some weekly attention to general cleaning and overall device hygiene that needs to be maintained, but it definitely beats scooping cat poop all the time. In terms of build quality, this thing is solid. It's well engineered, easy to operate, and very quiet. Our cats had no problem getting used to it at all. It is also very BIG, so figuring out where you want to "hide" it might be a challenge. Be aware that the overall footprint of this thing will swallow a small bathroom. I give this 4-stars only because let's face it - this is a $700 litter box. If it weren't for my wife making an independent executive decision, I personally would not have been able to make this purchase. Not a reflection of the product at all, I'm just a pretty frugal kind of person. Is it worth it? That depends on your budget and how much you value this level of convenience. If socio-economic conditions permit, then yes - It will make your life a lot easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why didn't I get this thing sooner???

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is simply awesome. Recommend you use it as a regular litterbox for a few days (not powered on) so the cat(s) get use to using it and aren't afraid of it. When you do turn it on, I'd set the cycle timer to be 30mins (and tip - turn the interior light off - they done need it and it could distract them when they're walking into the box) to give them plenty of time to get distracted, and off doing something else - otherwise they may still be around the litterbox and be inquisitive as to what's it's doing

    I would recommend this to a friend
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