Customer Ratings & Reviews
- Model:
- TG862G/CT
- |
- SKU:
- 9082028
Customer reviews
Rating 4.2 out of 5 stars with 1651 reviews
(1,651 customer reviews)to a friend
Customers are saying
Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are trying to get a router or cable modem that works with Comcast then you really have very few choices unless you want to take a risk. This one was low risk because it is exactly the one that they use. The downside of this is it's not very good compared to other market routers.
I would recommend this to a friendRated 4 out of 5 stars
Same as Xfinity modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the exact same model I had originally rented from Comcast. The box even says Xfinity on it. Setup required a call to Comcast and they had to resend the signal a couple of times before it worked, but the same thing happened when Comcast set up the rented one, so it was expected.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my Mom to avoid the leasing fee - she was very happy and although I find it very expensive it works great
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works just like the ones that come directly from Comcast. It was very easy to install.
I would recommend this to a friend Rated 4 out of 5 stars
seems to do its job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not seem to have any issues. Best Buy was the only location that I was able to find something to work with Comcast set up besides renting from them.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem/router is sooo much better than what Comcast provides. Reception and signal are much better. It works flawlessly.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Works like a charm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. No problem setting it up. Don't have to pay the Comcast monthly rental fee. Should pay for itself in two years.
I would recommend this to a friend - Pros mentioned:Modem
Rated 5 out of 5 stars
It gives me access to the Internet & wifi!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had Comcast install it because I do not have tech skills. I decided to purchase this item instead of renting it from them.
I would recommend this to a friend - Pros mentioned:Modem
Rated 5 out of 5 stars
Best comcast modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the modem for comcast I've ever owned. Works perfect, strong singal, wireless router, all in one. I love it
I would recommend this to a friend - Cons mentioned:Wireless range
Rated 4 out of 5 stars
replacement for rented modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For years I have been renting my modem from Comcast. I purchased this modem at the recommendation of the salesperson at Best Buy and as it turns out it is the exact make and model of the modem that I was renting. While I have no problems with Best Buy and this product, I would like to caution other buyers that Comcast had a very difficult time installing this modem. I went through three technicians over the phone. Comcast finally had to send someone out to troubleshoot my situation.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Amazing product works perfect !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to connect... you can browse, talk and watch TV without inconvenience
I would recommend this to a friend - Pros mentioned:Modem
Rated 5 out of 5 stars
ideal wireless router with phone connection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to own a wireless router without extra fees.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great modem, easy setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great modem and easy setup. Does what I need it to do and compatible with majority of my network. Better to purchase a modem vs paying a rental fee to comcast.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything I wanted it to do. Easy to install
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Worked like a champ
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this cable modem to replace my older one and get rid of the rental fee from comcast. This one is fast, easy to setuo, and works exactly as described. I was up iand running in 5 minutes!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Easy Set-up & Stylish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was very easy to set up and seems to work well. It is also much nicer than my previous one so I am pleased.
I would recommend this to a friend Rated 4 out of 5 stars
Solid performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This all in one modem/router works well. Have had no issues, no need to reboot and it's nice that you don't have to have two pieces of hardware. The size is compact, not too tall and it's thin so it fits inconspicuously in small places. The range is great, so far so good.
I would recommend this to a friend- Pros mentioned:Modem
Rated 5 out of 5 stars
Great Modem and Wireless Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Xfinity - Arris Touchstone because it is both a Modem and a Wireless Router. It is at a good price.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad referred me to Best Buy to buy this modem. It was simple to order it online and set up. No complaints here!
I would recommend this to a friend Rated 4 out of 5 stars
Easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After trying to get two other modern and routers, this one finally got me back online. Talked to three different sales associates and got three different recommendations on what I needed. Finally bought this based on friends reviews and what my cable provider installs.
I would recommend this to a friend

