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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,651 reviews
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I expected and wanted. Super happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good wifi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was my only option with xfinity as I needed a phone connection. No other modem gives you that option

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tougher to install than I'd hoped, but worth saving $120 per year in rental fees. Requires a lengthy call with Comcast to get everything to work.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Expensive but good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was purchased to avoid paying ever increasing monthly fees to the cable company. Although it was expensive compared to many similar units, it was the only one that included a necessary phone connection. Setup required calling the cable company, but was otherwise simple and straightforward. And the unit works exactly as it should, with no problems or complaints. It is too new to tell how well it will last, but it looks well built.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    All in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works with Comcast and saves you the 10 dollar a modem rental fee with them . Is very easy to set up and also works if you have a phone with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great & Installation went perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased to finally find a product with 2 phone lines to replace my Comcast modem and no longer pay the $10 monthly rental. I followed the installation directions and everything went smoothly. I am very happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfect out of the box. Getting over 90Mbps with this bad boy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem , high quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item functionality is very good. the modem provides high speed internet. Sometimes it gets disconnected but return to provide a high speed internet I believe the reason for discontinuity is from the service it self and not from this device. I will definitely recommend it for every one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The product is good and met my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Wish I bought this item earlier. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Personal Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works fine. You will have some challenges with ensuring that Comcast indicates that its a "Customer Owned Modem". I had to follow up 3 times before they removed the rental fee from my account

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router/modem but can not access printers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xfinity cable modem and router functions very well for the television, phone, and internet. The only drawback is we can not access the printers through it as we did our old modem/router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved our problem with the high speed internet. Great product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup. Good coverage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was easily set up with other cable components. Seems to have good coverage and so far is compatible with our own wireless network.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it is a bummer that this is the only one that works with xfinity triple play, at least it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged everything in, contacted Comcast, and I was all set. I'll save a little on my monthly bill and I'll have more control over my settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much better than paying a monthly fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this instead of Xfinity charging me $15/month. Although the wifi is not that great, when bridged to a router, it is a good modem.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the best thing I don't have to pay Comcast rent

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does what its designed for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed about a moth now working without any problems so far

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modemn / Router , highly Recommend , easy installation

    I would recommend this to a friend
  • Cons mentioned:
    Signal strength

    Rated 2 out of 5 stars

    performance is lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using this router because it was what came with Xfinity service. The signal strength is less than our other modem router. If I did not have to have the phone ports I would use something else.

    No, I would not recommend this to a friend