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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,651 reviews
  • Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great coverage, but for 200, why aren't we seeing ac technology?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product. Good Wi-Fi signal. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    This was the best option for our needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of continuing to pay a monthly rental fee for the Comcast Xfinity modem, we decided to purchase a modem. We went into Best Buy to discuss our specific needs. There were a lot of modems, but our sales rep was quite knowledge and recommended this specific modem. Comcast support was very helpful in working with us to activate it. The modem works very well and we eliminated the monthly fee!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed modem & router for my Xfinity package. This could be rented from Xfinity & will take approximately 2 years to pay for itself. Most likely will keep longer than 2 years. Easy set up. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just what i needed Works well & simple installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works great. Installation was simple. Start up was a breeze. I'm not a tech person so everything has to be easy to for a layman to understand. Also saves on my cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early to install and has worked without difficulties

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good product for an honest price. I would recommend to a friend who needed one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working perfectly. Saving me money. Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Xfinity modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works identically to the one I rented from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It just works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment I hooked it up it has run smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Best buy at Best buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great cable modem every thing you need in one unit

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product came just when promised and works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Work flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since installation it work as expected, flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is the best modem,easy the set up and is very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great money saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a relief to be able to turn in my leased Xfinity modem and save $10 a month on my bill (which as everyone knows, is already ridiculous). Get this one if you have Internet and phone with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Modem

    Rated 5 out of 5 stars

    Perfect for Comcast customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Fast and steady connection to WiFi and Comcast phone network. No problem with Netflix and Amazon Prime neworks.. Will pay for itself by saving monthly rental fee from Comcast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great way to use modem for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem from Best Buy so I don't have to pay Comcast a monthly fee for their modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router for streaming home entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router to work with my streaming media player ( Roku, Apple tv ect) works great. Much thx to the best buy sales rep. He guided us to exactly what we needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased and thought that the product was awesome and I think that the price was reasonable and I have hooked you up at my home and it is working very nicely.

    I would recommend this to a friend
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