Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,651 reviews
  • Rated 5 out of 5 stars

    Great for Comcast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install by myself! It's perfect for those with cable, Internet AND phone from Comcast. Difficult to find locally. Ordered it and it arrived in a week or less.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    It's a good device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. It is extremely fast and very reliable. I would recommend it to anyone who is in need of a very fast modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    money saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to save the $12.95 "RENT" charged by Comcast. In about 15 months it will be free. This functions just like the one I was renting from Comcast. If you are trying to cut your bill this is a good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally pulled the trigger on switching phone system to Comcast. Needed a new modem that supported a phone system. Went with the best available and st a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eliminate the monthly fee

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item and so far very good. I no longer pay the monthly rental fee to Comcast and I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does same thing as renting xfinity box will recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Unit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to set up. Took less than 10 minutes. Telephone was setup the next day in less than a half hour. Reception is great. No problems at all. Downloads are fast. Highly recommend this unit. Save rental costs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does What it Should

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the same quality as what you would rent from xfinity/comcast. I find it to work a little better then the rented one. Saves me $10 a month so overall I am happy with it. You do have to reset it about once a week, but I had to do that with the xfinity router/modem as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just like rental modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works the same as rental except it doesn't broadcast as hotspot

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well for the package I got for comcast. I set it up myself with no problem. Only thing this was my second one , the tech when installing said I had the wrong one and could not set up. Took it back but went back and got another one and installed it with no problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cheaper than paying rental

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a few short months I will have saved more than paying rent on the cable company rental on a modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working Fine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it kicks me out on my iPad and asks me to choose the router (but I have just the one).

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best replacement for comcast Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Router that comcast gives you is a very good one. But you pay 10 dollers a month to use it, So as i looked to get one for myself, i found that Bestbuys is now selling the same router that comcast gives you. the teller at the comcast center was very saprized at this, they had been under the inpreshon that you could Not get the same Router, BUT you can NOW, HA HA. way to go Best Buys.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is slower than the one it replaced. Xfinity connect works very slow, and keeps losing the connection through my WiFi-did not do this with my Motorola modem. Interesting that even though it states Xfinity, it does its best NOT to work with the affinity apps on my iPhone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far is a good product fast conection and I save the $10.00 fee for concept to rental from comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great So Far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xfinity modem saves me $10 a month. The Comcast Tech connected the modem in 30 minutes. Everything is working great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works as it should

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some adjustment with Comcast, it is the proper piece of equipment for our installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for small apt

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This s is great for a small place not so good for a big apt or home. Wi-Fi looses strength

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Instead Of Rent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you plan to get Comcast Internet and Phone, and if you care about your home network (which you should) then this device is what you should get. It works perfectly in my 3,000 sqr ft home with no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best all around functionality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to this model because it was the only one available with the VOIP jack built in.

    I would recommend this to a friend
Sponsored