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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,651 reviews
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the product is very good and meets all of my requirements.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comcast router modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the only thing out there! Works slow for my wireless devices!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works okay for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an okay modem, but still slow. Better out there for $200.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Comcast disables most of the configuration options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great connectio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't perfect! Fast speeds, doesn't go in and out and very easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    The right equipment for the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router / modem to avoid equipment fees from the cable company. It does everything it is supposed to do and will pay for itself. What more can you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Stop renting a modem .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will pay for itself befor you know it, works great as a modem but wouldnt recommend the wifi . I have a MacBook Pro and use the time capsule for wifi , but this modem is still worth not having to rent one from xfinity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What we needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tec support was helpful. No problems after we got the support.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Buy don't rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If u are using Comcast internet don't rent the modem buy this. It installs easy and quickly. Just one phone call to verify with Comcast and my wireless internet was working. Fast internet without paying for the modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only item available for my purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too soon to judge the quality of the product. It works so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy Setup until....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and gets rid of the clutter of having modem and router wires, and just need to reset one and the system lights up. The internet worked flawlessly. We ported our number from Verizon to Comcast and used the telephone port - nothing. It didn't work. This was due to Comcast not the equipment. Hint - call on Sunday morning and the techs are excellent and got the phone working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces one that was bad and now we are up and running again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works as one would expect, considering that it is certified by Comcast for use with their network. I'm not pushing any barriers - I only have a 75Mbps plan with them - so I can't say whether it breaks any speed records. However, in the 5 weeks we've had it, there have been no problems. The voice quality is excellent. We had used CenturyLink for voice, and, as voice quality is of major concern to us, did a bake off to ensure we weren't losing anything when we switched. We're very happy with the voice quality, so much so that dropping CL was easy. Anyone who has Comcast for internet and voice should definitely get this, and not pay rental fees. Additionally, if you are concerned about voice quality, as I was, give them a bake off of your own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service technician was confused about my being able to purchase this from a retail store but everything worked out fine.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason not 5 stars is the price and lack of the 5ghz band. So it works as advertised no problems what so ever on the physical connections. Like I was saying it is fine but the 5ghz band would be much better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some time setting up with COMCAST but it works fine know.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Does what it needed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a Comcast Xfinity modem that could work with their Telephone service. This fit the bill nicely and worked perfectly. It was an open box, and was missing power cord, but I ended up using one from an old printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Replaced xfinity modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of xfinity jacking up thier cable services so i got amazon tvs and bought this cable modem from bestbuy i have had it a couple weeks now so far so good and switching it out was fairly easy as well

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for Comcast xfinity would recommend it to any one that is using Comcast purchased it don't lease it from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with hook up, even an old woman could do it!

    I would recommend this to a friend
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