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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,651 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to get Comcast services without having to pay Comcast $10/month. in 20 months I'll be paying its cost to Comcast, so I decided to buy it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This modem works just like my old one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initiated the purchase of this item to extinguish the monthly fee I have been paying my ISP for 7 years. My ISP sells their modems through Best Buy. After over an hour of tech support on the phone w/my ISP to "hook me up", the modem still did not work. An ISP tech came to the house a few days later and discovered the landline portion of the modem was working but the Internet portion was not. So I had to return the modem, waiting another 6 days. The replacement worked this time. For the value, it is pricey, and I wish I had gotten one earlier. I have to wait 1.5 years before it pays for itself. I value Best Buy products and their Return policy was well worth the trouble of replacing the defective product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of cake to set up and works like a charm with my new Comcast system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Xfinity Comcast service and home phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! What an upgrade from the last one we had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    match to Infinity after some help by Comcast. By purchasing this I save $10.00 a month on my bill forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't rent the one from Comcast...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Just like the one you rent from Comcast. But this will be yours.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well have to get this if you move over to Comcast phone as far as a wireless router it good for about 15 feet and transfers file quickly . Make it so you don't have to pay the rental fee for the router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed the battery did not come with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great alternative to "renting" from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pays for itself in 1 1/2 years - better than renting from Comcast for as long as you have their service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    not as fast as one installed by Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up in less than an hour. Not as fast as the one that I replaced from Xfinity, but worth the $10/month savings by not leasing equipment. Also this one is not a dual band router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works with xfinity voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives a stable signal, haven't had to reset it after 2 months of use, delivers xfinity voice service. Spendy but not many options for xfinity voice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only one model to choose from for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has more features than I need, but serves purpose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows me to save money and not rent from Comcast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. Not had a single problem.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Nice Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched internet providers, and not wanting to lease the modem from Comcast bought my own. As it turns out this is a better one than the one originally supplied by Comcast. If switching to Comcast package deal with phone service make sure that the modem is also capable of handling VOIP!

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying the rental fee on my cable modem. Brought this new home and hooked it up 1-2-3. No problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used it for 3 months and absolutely no issues. Good coverage everywhere in the house and on my deck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xfinity approved for up to 2 phone lines.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem with capability for 2 phone lines.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Plug and Play Makes It Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and convenient. Plugged it in and followed the easy 3 Step installation process. Within about 10 minutes I was online. Most of that time was waiting for the xfinity to activate the service.

    I would recommend this to a friend
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