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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,651 reviews
  • Rated 4 out of 5 stars

    serves its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it's kind of hard to review a modem w/o a comparative, or without really knowing if any service issues are due to the service provider, the speed of the internet or the modem's capabilities! I switched from AT&T Uverse to Xfinity and opted to purchase this modem outright vs paying Comcast every month to rent one. I was told this was the only one that's designed for the Triple Play package. It seems to work fine so far though I have noticed my internet connectivity seems slower, but again, that's probably due to my internet speed more so than the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, have had no issues. Identical to what XFINITY uses. Save costs of renting. Recoup cost in a year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only option for Comcast customers with telephone service. Beats renting from Comcast. Works well, easy to set up and connect devices. Only real complaint is the manual doesn't explain what the lights mean on the back where the Ethernet cables are connected. It took some research before I found out that the amber solid light where our TV is connected meant connection with 100 Mbps/ 10 Mbps port connected. The LG UH7700 is working fine with this connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Make sure it's was never opened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think someone returned the unit I bought as new since I wasn't able to install it due to previous registration according to Comcast installer. It's a good unit since the rental I was forced to get is the same and it's not only fast but can support 26 wifi devices I have at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent wi fi reception in my laptop and tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I/d recommend this router to my friends for the excellent reception I noticed in my laptop , and tablets

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine, I would like it to have its own program to scan nearby WiFi channels and automatically change mine to the least used channel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pruchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't have any Connectivity issues. The only thing that I would change is the size for a smaller one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Was able to hook up in less than 5 minutes!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why pay rental?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works just like the Comcast rental but will end up saving money in the long run

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    functions as advertized

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better to own than to rent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade our router. It is working great. Highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem and wireless router are perfect for combining components without losing quality or efficiency. I was happy to pay up front to finally get rid of the ridiculous monthly fee from Comcast. The setup was a piece of cake and I haven't had any issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Arris Touchstone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably easy to set, maintains good signal strength & as yet no outages. Happy with the purchase

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 4 out of 5 stars

    Saves Rental Fees but not the best version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed by our Comcast rep. He said this was an older version and that is why our wireless signal is not up to par. Get the newer one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get great signal throughout house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a great signal throughout the house. Modem/Wifi device is located in center of a 2000 sf house.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been looking for modems to fit my needs and this unit had what i needed. Many others with the same features were way over priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we own our router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This updates our router. It's faster and range is increased,

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    XFINITY - MODEM/ROUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i kept buying modems and routers separately 2-3 years; still have periods of needed reset almost daily. This brand of combined beats all the others for reliability and full use of band width. Worth the cost for no hassle downtime during work activities.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 4 out of 5 stars

    Only option for telephone/internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router is the only one that worked with our phone line. We still needed a stronger router to reach areas on our 2nd floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works wonderfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this product with my phone and computer through Comcast.

    I would recommend this to a friend
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