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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,651 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good for comcast users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The review is not so much for product which is about the only modem which is good to be used with Xfinity but with the guy who came to install it. I am pretty good technically but really was glad to have it done professionally. My internet works smoothly. Thanks guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent help from Sales Staff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed some technical help. Best Buy helped me a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good replacement for the one i had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this one to replace the one I had and saved $10.00 a month on my tv billing statement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy will save you money in the long run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be saving me a monthly fee. Better to buy it out right than to have to pay over 2 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very eady to use snd instsll. Worked well with comcast

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good, bought this to eliminate the cable modem and rental fee from the cable company, just as fast as the the cable modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Xfinity change of service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to include our phones in our Xfinity package. This was the only router/modem that we could buy without renting it from Comcast. Hooking up this device was simple but getting the phones to work was a huge problem. Not because of this equipment though

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Save money by not paying through the cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same thing the cable company gives minus the monthly fee. Has connectivity issues with Xbox 360. Everything else works well with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router for Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router to be used with Xfinity internet access - however, also the only one that enables the phone option of Xfinity... The first one I bought was not working (phone did not connect), however, I changed it and the second one was working just fine. Internet download speed is somewhat slow by wifi (only around 10-20Mbps, for a contracted 75Mbps), but correct when connected by Ethernet. I'll try with my Airport wifi router later to see if speed improves. In general a good product for the given application.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Required by comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine although it was rather expensive. Bought because it was the only modern and router that worked with xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Only modem/telephony available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the modem for a few months with no problem. should have gotten earlier as the pay back period versus renting is ~3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this since 7 months and it working fine ether than i had previously.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Essential and Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was needed to use COMCAST services, especially the phone service. rather than pay a monthly rental fee to COMCAST for the modem, this was the alternative. It was up and running in a few minutes. No problems with set up and has 2 phone lines, if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cable company replacement equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked as expected, only problem was the cable company changing MAC address correctly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only one that was compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router/modem because I was changing my phone to Comcast so I would be having a triple play with them. This is the only product that was compatible for me to get all 3 services without renting it. It works fine except my printer is no longer connects instantly because it is a router/modem unit. When I had a router and a modem separately, I did not have a problem with it connecting. Now I have to turn the printer off and then turn it back on to get it to connect wirelessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy hook up. Cheaper then renting from. Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Must have for cable internet and phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works exceedingly well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, good connectivity. Able to follow instructions through without problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device allowed me to combine a modem and router into one space saving device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. NO other choice for Comcast phone and cable setup so needed to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this item, it works perfect a great addition.

    I would recommend this to a friend