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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,651 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem to replace one that I was renting from XFINITY and it performs as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Item works ok so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Got warranty on it just in case something goes bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem and router in one unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced the two units with one which seems to work much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. In store staff helped us make the right choicest

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of renting a modem from Comcast and decided to purchase one. Best decision I've made! My internet is really fast and when I stream there are no interruptions!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to save money on our Comcast bill. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job and saves me from renting from Comcast ina few months it will have paid itself off!

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Necessary for Comcast Internet without monthly fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opened the box and followed the clear and simple enough instructions. This was up and running in minutes on the first try. No problems. It even has 2 wifi connections available and has 2 phone jacks. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me save the monthly fees paid to comcast !!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    2 in one modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the Xfinity recommended device has ended disconnects after using the other high end modems and routers. It is very reliable and has strong wi-fi signal throughout all rooms of my ranch house with many walls.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Better to buy than rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I subscribed to Xfinity, I was happy to learn that I could buy the modem rather than rent it from them. It is working perfectly and is the exact same one that I would have to pay $10 a month to rent from Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to save on Comcast fees, covers both Internet and phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called comcast and we got it up and running in less than an hour

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same modem that I have been renting from Comcast for $10 per month. There are not many choices in a cable modem with telephony. My modem has worked perfectly since I installed it and I highly recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 3 out of 5 stars

    Better than renting it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the WiFi part is not very good, it does the job! I was more excited not to pay Comcast for renting such a device! I will be investing in a separate WiFi router, but still worth the investment not to hand more money over to Comcast! This is the only router on the market with a phone jack if you have the triple play. Not really any other option!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Xfinity Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem/router combo on the advice of the Comcast agent when I signed up, and with the assistance of the clerk at the store. Very stable so far - and I'm happy to get the speeds that cable internet gives.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Purchase for Anyone with Comcast Triple Play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems hooking this up. I did call comcast to let them know that I am using my own modem and that I didn't want to use the wireless router option with this modem (the router i had already gave a good enough signal). I don't have to pay that extra annoying fee now on my bill. This pays for itself. It is good to know when the new models will come out of course, so I suggest you talk to a best buy representative before purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great modem with wireless router would tel people to purches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this router great price bestbuy is a great place to shop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Original Comcast equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as Comcast issued data modem but will pay for itself soon!

    I would recommend this to a friend