Tech the Halls 24-Hour Flash SaleLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,651 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Effective modem/router for Xfinity Internet+phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it a short time but it is very simple to setup and use and does the job I need done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Same router provided by Comcast.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same router provided by Comcast when you have Comcast phone service along with their internet. With blast internet the fastest wifi speed I was able to get was 65Mbps download and 8Mbps upload speeds. With a hard line ethernet connection I was able to get 204Mbps download and 12Mbps upload speeds. Working great so far with one hard lined computer, hard lined PS3, two smart phones, two tablets, and 2 Chromecast units.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Router is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is small and does not take up a lot of space, it does a good job and was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does what is supposed to do

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought that device at Best Buy as I was tired of paying monthly fee to Comcast for nothing at the end. Works as supposed to do so far, so nothing negative to say.

    I would recommend this to a friend
  • Cons mentioned:
    Battery backup

    Rated 4 out of 5 stars

    The item did the necessary job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item performs well so far. No problem. I wish it had come with the necessary backup battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aleady had one.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Return the one from Comcast and bought this one. Best buy

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Good product. Not easy to connect to Comcast.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great. It took several hours on the phone with Comcast before it would function.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    It was easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed this one to work with out Comcast server for tv and cable and phone. It works well.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 3 out of 5 stars

    Works Fine but Slower than other brands

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works fine but slower than the Modem and Wireless Router provided by XFINITY. Something about single vs dual band. 2.4 vs 5 etc. But this is was the only item that works with the xfinity tripple(TV,Internet and Phone) play if you don't want to rent a modem from Comcast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The WIFI on this system is its only week point,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this system wifi was stronger this wood be one of the best system on the market,and it wood make people respect it for what it could do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it good until now since i have it ....my dauther like it too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for triple functions

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. This modem does everything that I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    identical to the one you rent from Comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we decided to purchase this because while renting a modem and having a 2 year contract we committed to giving Comcast $240 in rental fees so we figured we would save some money and just purchase one. setup is very simple, especially because we already had the one from Comcast hooked up. signal strength is good so far. only bad thing is difficulty getting the network name change to work but that's probably a Comcast issue.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Only option

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being only modem option if you need phone service from Comcast, it is on the expensive side.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only modem with router that can be used if you have Comcast home phone service. I purchased this so I wouldn't have to pay Comcast $10 a month to rent theirs!! Easy to set up and works great,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and it works great! I like this item because it has the phone jack that most modems don't have anymore. I had to turn off the router so I could install a different model that had more mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for replacing Comcast rental modem. Had difficulty with Comcast Support to get this to work but need patience since they have to update this model at their end when switching. Nothing wrong with this product

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Overpriced proprietary product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought this router because it is the only one that can be used for Comcast internet. It works ok I guess just don't think it's worth the 200 dollar price tag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works very well and I am glad I purchased it

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem for xfinity cable and internet, however it will also accommodate a land line phone. It works great and is identical to the one that xfinity charges $10 a month to use. Excellent product.

    I would recommend this to a friend