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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,651 reviews
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Money Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you intend on keeping your same cable setup..This will save you money in the long run. Exact same box used thru comcast that you rent for $10 per month, Works for my phone and internet service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great everything in one tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of renting a box from Comcast get this !!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not so great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had a modem at home. But somehow the internet went slow..so I called xfinity. They suggested me to buy this modem come router to resolve speed issue. But it really didn't help me in improving the internet speed at all. I returned this and I'm still on my existing modem. But if you want to save the money by not renting a modem, and if you don't have a modem already - you can buy this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Researched before buying. Good value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Avoid monthly fee from cable provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly im very pleased with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We will no more rental rquipment from cable company

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem/router. Easy to set up. Includes all cables which makes set up easier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    well if you need to telephone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would only recommend this if you have a telephone hookup otherwise there are definately better routers out there

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worked as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved to an area serviced by Comcast. Decided to buy rather than rent. Found the gateway on BestBuy.com and had it delivered to my local store. Had it available when Comcast tech arrived and worked as expected. Note to new Comcast customers that this is a gateway which contains internet and phone capability, A regular cable modem wouldn't allow the phone service. Price kept rating at 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for comcast users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no problems with internet, cable or phone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same modem/router that Comcast uses and will pay for itself in 2 years.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product far exceeded my expectations that I highly recommend purchasing your own system! A few glitch's initially but after those minimal issues everything had been running beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy setup and worked 1st time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned it would not work as well as Comcast rental but it worked flawlessly. I did not use the built in router and used my own and it worked fine. I would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I wouldn't have to keep paying xfinity their monthly rental fees for theirs. I should have bought this a long time ago. Works as intended. I have had now a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Don't lease equipment, Buy instead.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If Xfinity is your internet carrier, then why lease your equipment. Own it! Save money and it works perfect. It is the exact same equipment as what you get from Xfinity if you lease it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the expensive end for modems but had to get this one to keep my landline

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Why pay Comcast?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While more expensive than your normal modem/router, this is well worth it. If you plan on subscribing to Comcast for more than 20 months, it is a good idea to buy your own modem.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    ARRIS Modem & Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item since I was having problems with the modem from Xfinity, and it was only a modem. I also don't get a monthly charge for having my own modem & router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets me connected to Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it needs to do and gets me out of paying the $10 rental fee. However, if I had it to do over again, I'd get just the modem and a dedicated router instead of the all in one. WiFi signal is good in the house, but anything beyond the outer walls gets sketchy. I would recommend it to people with a smaller living space where the signal stays concentrated.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good reliable router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router. I purchased this for my daughter since mine has been so reliable

    I would recommend this to a friend