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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,651 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I figured that after a 2 year contract with Comcast this actually will save you after the long run and it works just fine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best cable and wifi for Comcast customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need including multiple cables and connectors are included with this item when purchase. Easy installation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the one I had before, faster, very happy!

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 1 out of 5 stars

    Great but wireless does not have a good range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It not worth the price when it comes to wireless range, my house is only 1660 square feet and I can't get service in my house.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great way to save money on your bill.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for a very decent price which makes it worth it since I will be saving equipment leasing fees.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Only gateway router available for Comcast 3x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to own router as compared to renting, finally settled.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, but terrible that it's the only option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok, but wish I had a better option we could've purchased to use with our Xfinity phone services

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for price replaced Comcast modem that was slower

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Once set up, it works great with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my husband a little bit of time to get it going, but once he got it, it has been working as it should with our Comcast service. This product was the only option we had to choose from that had the telephone lines available.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend to anybody better then renting

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great option to save $10 a month renting a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to use with Xfinity Services that can save you $10 a month of your bill the modem pays for itself in just 2 years. I wish I had found this years ago.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great router for Xfinity customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this particular router to replace the same one I was renting from Comcast. I got tired of wasting money when I could own it for about the same price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because the previous one I had would not reach through to the whole house. This one has been great and it faster than I initially thought.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    cut out the comcast fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to take some of the control from my cable provider. That said I bought this modem and am so happy I did. It works great if not better than my old modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good alternative to leasing your modem. Works seemlessly

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem for phone and internet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a two in one item. We have house phone and internet service together. It works far better than the one we were renting from Comcast at $10 month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comcast Xfinity - Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same thing you will get if you have comcast come and install internet and voip. Instead of paying a monthly fee, you can buy it here and own it. It will pay for itself in less than 2 years. This is definitely worth. Is it the best overall ? No. Is it a good solution for use with Xfinity voice? Yes and one of the very few.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT FOR THE PRICE. EASY TO HANDLE AND OPERATE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad, cheaper than renting from Xfinity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well however does have a tendacy to require a re-boot when there is a power outage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well which accommodates all our PCs and laptops.

    I would recommend this to a friend