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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,651 reviews
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Dont keep renting modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of renting the modem from Comcast so I bought the only one you could use with a landline. Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I switched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit as replacement for a leased unit. I took the leased unit off line, called Comcast, and got my unit activated. The only problem in setup was the phone line section. One more call to Comcast and got that problem fixed. I have about 8 to 10+ devices (tablets, cell phones, laptop and desktop computers, and Roku media devices) connected to the internet at any given time and never had any issues yet. Plus the money saved in two years, I can upgrade to the next model.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    only one on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my mother as she still has a landline with Comcast. This is the only modem around that has that. So the features were good, however the price was a little steep for her. Had to return.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Ok Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same router xfinity supplies but not worth the price since it costs the same to rent for 2 years to recoup your money. Plus xfinity will not service it if it goes bad since it is technically not their router

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Surfborad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hooked the surfboard up in about 10 minutes and everything worked very well. I have not had any problems at all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xfinity Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet seems to be slower than the 2.0 version from Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Just like the device I was paying for monthly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install quick with no issues. Get one if you are staying with your provider and need land line phone service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really very fast. I think it can do what we want to do on networking.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works like advised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was advised that this would be the best for Comcast. and it works fast and provides a fast internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up right out of the box. If you have cable service with voice from xfinity this is the modem for you

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy installation, plus it'll save me the $10 lease fee per month. Fast network speeds too. Very happy!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having nothing but problems with is. works great then quits. WiFi is slow . i have Comcast blast. and it this modem , and it aint blasting!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy installation. Just remember that the admin password is "password" took me awhile to figure this out.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the only modem that works with XFINITY. So I'm happy not to have to pay rent on the box anymore

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked perfect for me. Speeds are at max. Overall nice modem and happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Taking Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We finally tired of paying Xfinity the monthly fee to rent this device. Love it more and more everyday!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does just what I need it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so fast and saves me money. Why rent one from a internet company when you can buy one for overall less.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a excellent device!! When I upgraded to this device I can instantly tell the difference in speed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Connecting to the WWW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A user friendly useful device, capable of connecting with ease to the WWW for a multitude of devices...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. No issues to date.Certainly works for our application. So glad we switched to Comcast...

    I would recommend this to a friend