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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,651 reviews
  • Rated 5 out of 5 stars

    Works fine with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this so I wouldn't have to rent a modem from Comcast. After installing I called Comcast to get it provisioned and working fine. I am not using the Wifi portion of this modem as i have my our Netgear Nighthawk router. Be sure and have Comcast diable the wifi portion of this modem if you too are not using the wifi features.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 3 out of 5 stars

    ok router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a ok router not the best but ok only range is ok but not the best i think only router with a telephone port but woul get another one if another company sell one with telephone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it up, runs as it should, runs my phone and my internet. All my devices run smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Excellent device for wifi connectivity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an extra modem for our multi story house. The xFinity Arris was the right choice.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Not working consistently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem worked flawessly for 2 weeks. Since then, it's been workimg inconsistently. I called the geek squad who had me perform a reset which worked for about 4 days. I had to manually connect 3 days ago and it has been working since. Next time it stops working, I will return and fortunately I purchased an extended warranty. Since I rented the same modem from Comcast and it worked fine, I guess I may have a lemon. I've owned it for less than 5 weeks. When it works, it is great and saves me $10 per month off my cable bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the comcast provided router/modem. It was expensive but pays for itself with avoiding the 2 years of rental fees you get with a 2 yr contract with comcast. It covers phone and internet which not all modems cover. As far as I can tell it is either exactly the same as comcast's modem/router or something extremely similar. Our internet speed is unchanged as far as we can tell.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem for Comcast users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't want to pay the monthly lease fee through Comcast so this was the best one to buy because we needed phone hook up, too. It was moderately difficult to set up and required over 2 hours of time. There weren't many options.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good quality but lack of signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend going for a better newer model with the latest technology. Sometimes trying to save a few $ will end up going back to the store and exchanging the item for a beer model.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement for rented modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a good replacement for rented modem except that it does not meet the newest Wifi standard (ac). This limitation was not an issue for me as I have a far superior Netgear router to distribute Wifi throughout the house..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router always needed reset. This one works great and I never need to reset.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this modem so I didn't have to pay a monthly fee to Comcast. Modem works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem worked perfectly as a replacement for the Comcast modem i was renting.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and dependable. Exactly what Xfinity needed to hook up. I am getting 120 mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    BEST MODEM FOR COMCAST TRIPLE PLAY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    INSTALL WAS EASY AND WORKS FINE. IT WILL PLAY FOR ITSELF IN LIEU OF RENTING FROM COMCAST

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    cable and wi-fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works quickly and efficiently. I have not had a problem with the internet or cable.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem if you need a phone jack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem if you need a phone jack and you have Comcast, a little expensive though

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds the connection very well. I am very pleased with the performance of this modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best for great internet WiFi connection with outstanding speed

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    GOOD MODEM ROUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS A RECOMENDED ROUTER FOR COMCAST X1 PLATFORM. PRICE IS GOOD AND WORKS PERFECT.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with directions included. Would recommend to anyone looking for a router.

    I would recommend this to a friend