Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Open until 9 pm
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,651 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outstanding quality product and easy to setup and easy to use reliable

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great with my Comcast X1 service have not had any prob. easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy This Don't Rent It!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only router that's compatible with Comcast's triple play due to the phone hookup. I've been paying $10/month rent to Comcast for years for this item and in 20 months I'll "take the money to the bank"! Note - if you have Comcast install it, there is a charge. So install it yourself and if you have any questions the Arris company is quick to access and very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No issues after 6 months

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended for Comcast voice / internet / TV - easy setup - no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money, very easy setup, flawless transition from old modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just fine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying monthly fees so bought unit. Works as well as the smc unit I had and took about 1 hour to setup with phone support as I also have the phone package. Rep tried to talk me out of it as the new unit looks twice as large is supposed to be better. I did ask about if the new units would provide a hot spot out of my home. He said yes and I said no and I now own my modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Work perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect, no problem with connectivity and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great for xfinity triple play

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup, and very easy to use. Took only a few minutes to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, fast and reliable. Hope it continues to provide great service.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to save money on your cable bills, no more renting a modem!

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works greats, would buy again! very few places in house that it doesnt work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer was larger than our previous one, but it's supposed to be more energy efficient. We've only just gotten it up and running, so don't really have enough experience with it yet to give much of a rating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. The directions were very clear and took no time to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem/Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just like the one you rent from Comcast so it works just great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I wanted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was recommended by Comcast and performs multiple functions. I have my desktop and landline phone system hardwired to it, and it provides built-in WIFI for my home. Because all these functions are in one component, I have eliminated future communication problems between a modem and router. My ownership of it eliminates the rental fees I was paying to Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem works like a charm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem made our lives easier. Everything connected and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Connected to Comcast without any problems. Works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well, it makes all internet and devices connected very fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top of the line unit used with Xfinity services

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like or dislike Xfinity, this device makes it tolerable. User friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised how fast and easy it was to install. Very fast modem

    I would recommend this to a friend
Sponsored