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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,651 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I save so much money by owning my own.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as well if not better then the rented one from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised how fast and easy it was to install. Very fast modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great saves me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It excepted by Comcast and saves me money. Still working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it is suppose to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my rental Comcast modem. Not really a lot of good choices besides this. Would have liked something capable of faster speeds. Right now this is not an issue. The modem worked fine right away, but be prepared to spend at least one hour on the phone with Comcast to get this all set up. Took discussions with 4 people. Phone and Internet people are separate departments!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult setup process. Needed Comcast tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to make more than 7 phone calls to get help from Comcast. They finally had to send out a tech guy to finish the setup.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Modem and Router in one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Motorola modem went bad so I picked up this one and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem/phone/internet product Best Buy sold for use with Comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing Comcast, I had the option of renting their modem or buying my own. For the two year contract, the amounts are about the same, but if I keep it longer, then buying is the best option. I bought extra cables and things, but you don't need them. The box comes with everything you need, and the Comcast installer was very pleased I had purchased the right thing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is saving me $10 per month on my Comcast bill and should pay for itself in 20 months. I should have done this a long time ago. The router works just fine!! The same one that Comcast rents out to you!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Easy to set up. Using this for my Xfinity telephone line.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    XFINITY Arris Modem and Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris modem and router does everything, I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Save yourself money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the reason that we were gonna get the package deal with the phone ended up not but this modem still works great it is an initial investment but will pay for itself within 2 years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just switched to xfinity recently. Combination modem and router is working so far. Will pay for itself over time instead of the monthly rental from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Good So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this to work my Xfinity WiFi and so far it works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected easily to Comcast and am saving the rental fee now every month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is perfect. I needed a modem for Xfinity phone and this was pretty much that was out to offer. The wifi is great as long as you use this as a bridge and get your own wifi router. In all honestly, I would not call this a combo because the wifi signal is simply not good enough without the help of a separate router. Overall, this fit our needs perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    brand was name brand for internet company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for a router/modem for a new service, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Wireless Router with Telephony Adapter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged in and worked immediately, easy to use as well as intuitive

    I would recommend this to a friend
  • Cons mentioned:
    Price, Signal strength

    Rated 1 out of 5 stars

    Xfinity????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what I paid I could have gotten so much more! But this is what the Xfinity people said I had to have for their phone and cable and internet. The signal doesn't cover the house. This is not the fault of Best Buy. The sales associate even said "For what Xfinity has this priced......You could get more capabilities with other components." I sure hope signal amplifiers work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works as expected - no problems to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected - Installed by cable provider - no problems to date.

    I would recommend this to a friend
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