Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,651 reviews
Pros mentioned:
Performance
Rated 4 out of 5 stars
Working as expected, no complaints about it yet.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This product was recommended by the provider and it is performing as stated and for what it is made. I'm satisfied with its performance so far.
I would recommend this to a friend
Pros mentioned:
Modem
Rated 4 out of 5 stars
Works as I exspected.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had been renting a modem for years when comcast told me it had become obsolete. i bought this and I'm save the $10.00 monthly rental fee.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
my modem has been working fine
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the modem was installed with any issue .it was activated by Comcast within 10 minutes . the wifi was easy to set up as well. I love my product, the signal strength is very good . this will save me money in the long term
I would recommend this to a friend
Cons mentioned:
Signal strength
Rated 3 out of 5 stars
Required by Xfinity
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Xfinity sent a notice that I needed an upgrade and this item was at the top of their list. It was easy to install and the password is both solid and easy to memorize at the same time. Its signal strength is not nearly as strong as my old Belkin so I have to keep going to settings on many of my wireless devices to have them re-hunt for it. None of this is the fault of Best Buy and I got excellent service when I went in-store to shop for it
No, I would not recommend this to a friend
Rated 5 out of 5 stars
TERRIFIC for people who want to go it alone!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is a "no brainer" for customers who bundle a network service package; that is, cable, Internet, and telephone. In just a few months, I will now be earning money instead of giving a rental fee to a company to use their "older" product. A win, win for me. I am also not a "techie" person. As a female, age 67, I found it easy to install when following the directions inside the product's box.
I would recommend this to a friend
Pros mentioned:
Modem
Rated 4 out of 5 stars
Solid Modem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a solid modem, and using it definitely beats paying Comcast $10/month for renting theirs...
I would recommend this to a friend
Cons mentioned:
Price
Rated 4 out of 5 stars
Works very well
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem has worked very well. My only complaint is that it was expensive, much more than other modems, but appears to be a quality product.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
good compariable item
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed this modem/router for connection with Comcast and it was a good purchase instead of making monthly rental payment to Comcast.
I would recommend this to a friend
Cons mentioned:
Signal strength
Rated 5 out of 5 stars
Great Modem Router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this new modem router to replace a refurbished one that had many problems. This solved my problems with lost signal connections etc. I will not buy another refurbished model again. I think all they do is get a used router and resale without fixing them.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Easy set up and use
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great unit thats was to set up and use. Don't like the size and fact that its same unit cable companu would give you. It is quick thou.
I would recommend this to a friend
Cons mentioned:
Price
Rated 4 out of 5 stars
great modem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the same model cable company provides, a little pricey, and sometimes seems to knock you off internet for no apparent reason.
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
Owning is better than renting from Comcast
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This reviewer received promo considerations or sweepstakes entry for writing a review.
There is considerable savings over time in owning my modem with telephone continuous service capability during power outage. I have to buy the battery now anyway , so why not own the modem.
Good business sense!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Great item
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It worked without any problem hooked up set up and boom browsing i even did not have to call xfinity so far so good working great.
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
stop paying comcast and buy your own modem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
its exactly the same telephony modem that comcast leases out. Do your self a favor and buy it. its a great modem and pays for itself in 20 months. if you have comcast voice that is your only choice for a modem. i am glad that best buy finally started selling them.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Why Lease When You Can Own
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This works fine with my internet needs. Easy to set up. Have had it for almost 2 years and still going strong. I was debating between leasing one with the internet provider for $10/month, but purchasing this saved me the additional cost.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
fine piece of hardware
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Not much to say, it worked as I expected it would. Easy setup and appreciate no longer being beholden to Comcast for a 10 dollar rental charge for their modem. I wish I had made the purchase a year ago.
I would recommend this to a friend
Rated 4 out of 5 stars
Good router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I would buy instead of renting.
It works well with Comcast
I would recommend this to a friend
Cons mentioned:
Signal strength, Wireless range
Rated 1 out of 5 stars
Horrible
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the worst internet gateway product i've owned. I have had other wireless products in the past and they all worked great but this xfinity gives the poorest signal. I only have 1600 sq feet of home and it barely stretches across my living room. Very unhappy.
No, I would not recommend this to a friend
Cons mentioned:
Wireless range
Rated 3 out of 5 stars
Not as expected for the money
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this item because we have Comcast triple pay and wanted to eliminate paying their monthly fee, but this moden/router only works well for the computer that is next to it. I do not get good signal two rooms away and had to purchase a wifi expander in order for my Chromecast to work. I am not too happy with this uniy.
No, I would not recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
save monthly fees
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install. Clear instructions. Best alternative to paying monthly rental fees. Good for those who also have with telephone service through Comcast