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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 70 reviews

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77%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the Smooth-Q2's ease of use and compact size, finding it easy to carry and operate. However, some users experienced issues with battery life and phone compatibility, reporting challenges with charging and fitting various phone models. A few also noted difficulties achieving proper balance. These issues, while present, did not overshadow the positive feedback regarding ease of use and portability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-70 of 70 reviews
  • Rated 1 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would NOT recommend for anyone other than professionals with professional equipment. Needed firmware upgrade within the first hour of using. Firmware upgrade on both phone and computer did not work the way the company tells you it will. Don’t get it. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gimble

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned - difficult to use . Didn’t like it. Wasn’t a for us .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for Beginner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a connectivity issue with the app. The gimbal get hit up easily.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Just wasn't right for me.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was right and I had high expectations. I especially liked having a removable battery that could be replaced. Unfortunately, I could not get it to balance and decided to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Normal quality but very bad design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, one flaw that the Smooth-Q2 has is that when using the gimbal, one of the motors can be seen in the camera of your smartphone. This motor will be highly visible if the smartphone uses a wide-angle lens.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    It has a mind of it's own

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this, and ended up returning it. It seemed to have a mind of it's own. It didn't want to stay locked onto an object, and would wonder off of center.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor battery life

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this product. The battery died after 2 months of use, and I don’t even use it that often.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light kept moving from L to POV mode upon turning ON. It kept doing the same even when out to charge. I did not get it to turn On as it should. Poor quality. Rushed product! The instruction card that came with it has extremely small print that you need a microscope. Poor customer experience out if the box. The only good thing I can say that it felt solid in the hand and well made and thats about it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Unbelievable features!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to order the Smooth-Q2 online since my local Best Buy didn't have one in the store; but have to say, it was well worth the wait. Easy to setup, easy to balance with my large smartphone and easy to shoot with. Unbelievable features too. I am so amazed by the ease of use that I plan on getting one for my grandson so he keeps his hands off mine when he comes to visit!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Smooth-Q2. I have to admit that I was a little apprehensive at first because I have an iPhone 11 and thought it might be too big for the Smooth-Q2, but was I wrong! It fits perfectly and has no balancing issues. I really like that I can see exactly what mode I'm in instead of guessing. I can't believe how compact yet rugged it is. I don't think I'd ever use all of the features that it has, but I'm glad they're there in case I would ever need them. I'm so glad I decided to buy one. Great product!

    I would recommend this to a friend
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